Even though with the Christmas/New Year holidays, I knew also that Royal Mail were having their days off, so from day of ordering & to receiving the parcel, the delivery time factor was appropriate.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great online store. Fast dispatch of my order for two models & jigsaw puzzle, all superbly packed & thus arrived in perfect condition. Ordered Friday & delivered Monday. Free postage is offered at... See more
This was the first time I had purchased from Phillips Hobbies. The items I ordered were reasonably priced. My items arrived within 48 hours of placing my order. They were very well packaged. Overall a... See more
This item was bought as a birthday present for my son who collects Oxford models. No problem with ordering from Phillips Hobbies hence the 5 stars. However I do think that they should consider a dif... See more
Company details
Written by the company
Phillips Hobbies is a specialist online retailer of Model Railways, Diecasts, Plastic Kits, Farm Toys and Jigsaw Puzzles. Our mission is quality products, exceptional service and fair prices. As part of our growing range, we're proud to be a stockist of many leading brands, such as Oxford Diecast, Corgi, Gibsons, Ravensburger, Britains Farm Toys and Airfix.
Contact info
Correspondence Only: Phillips Hobbies, March Self Store, PO Box 1, Three Acres Business Park, Creek Road, PE15 8SW, March, United Kingdom
- sales@phillipshobbies.co.uk
- www.phillipshobbies.co.uk
4.8
Excellent
681 reviews
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Hasn’t replied to negative reviews
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Very efficient,Order was well wrapped
Very efficient,Order was well wrapped, arrived in perfect condition,
December 26, 2024
Great service from Phillips Hobbies
Problem seems to be with Royal Mail. Conflicting tracking messages including that my parcel is now in Dunoon but will be delivered today. Dunoon is 2 hours + a ferry journey away from me! I have now had a spam text asking for my address. Troubling- and no parcel received!
Updated - brilliant personal response from Phillips Hobbies.
December 28, 2024
Reply from Phillips Hobbies
Good evening,
Thank you for your review. I’m very sorry to hear that your parcel hasn’t arrived yet. From the tracking, I can see that it was dispatched two days ago, has reached your local Glasgow Mail Centre, and will be delivered soon. I understand that the conflicting tracking messages must be frustrating. It seems to me that the parcel was initially missorted.
Regarding the spam text you received, please rest assured that you did not provide us with your phone number, so it isn’t connected to this order.
I’ll email you shortly to follow up and ensure everything is resolved. Once your parcel arrives, I would appreciate it if you could update your review. I always strive to resolve any issues and provide the best service possible.
All the best,
George
Phillips Hobbies
Aladdins Cave
The staff member behind the counter was polite and knowledgeable.
My business was concluded with no problems leaving with more than I arrived with. So many good products to see and buy. So many temptations.
November 26, 2024
Easy to order items and great value for…
Easy to order items and great value for the money quick delivery and well packaged very pleased
December 3, 2024
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Easy to deal with
Easy to deal with, speedy delivery & items are perfect - thank you.
November 28, 2024
Puzzle Review
Thank you once again for another lovely and quality puzzle!! My grandad will love this for Christmas! ☺️
October 28, 2024
Very Good bus for a good price in…
Very Good bus for a good price in excellent condition came as it said.
November 8, 2024
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Phillip's Hobbies excellent service and value.
I have bought items from Phillip's Hobbies a few times now and they have always been great. The item I bought this time was one that I'd intended to get from somewhere for a while. I just stumbled across it on Phillip's Hobbies website and the price was very good and reasonable so I ordered it. It came with great speed, was well packaged and the postage rate was good too.
Even in this age of buying things remotely via the internet, Phillip's Hobbies clearly value 'customer care'. They keep in touch through email all the way, from making the purchase initially to sending the item and letting you know when it will arrive.
I will always have Phillip's Hobbies in my mind when I next purchase something connected to transport.
November 3, 2024
The item was as stated and was…
The item was as stated and was delivered on time, will use again.
October 29, 2024
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Good service and delivery would highly…
Good service and delivery would highly recommend Phillips models for any future purchases 👍
October 26, 2024
Good Service delivered ontime well…
Good Service delivered ontime well packaged will use again
October 3, 2024
Communication & Service
Communication & Service, Postal & Packaging Helpfulness " First-Clsss " !👍
October 15, 2024
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Dispatched quickly and well packaged
Dispatched quickly and well packaged. Items arrived in great condition.
October 15, 2024
Very quick delivery
October 1, 2024
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