Phone.com Reviews 150

I started my business Bur Oaks Hardwood Floors this year and needed a Toll Free Number for my small business and worked with Caleb and he was amazing with helping me find the perfect number for my small business. He worked with me to ensure I was comfortable about my setup. My experience with setting up anything regarding my business has been a true headache except with obtaining and creating my account.

Jason was great to work with and helped me set up a business phone number that matched what I was looking for WITHOUT having to buy a second phone. Highly recommend 👌

Jason Cruz was the one that opened my account and I’m really glad he was the one because he took his time to set up everything with patience and he was very pleasant. I recommend using this service 100%.

Signed up and they suspended the account. I called customer service and they cannot give me an answer why! Now I'm out money for new business cards.

I started with an AI chat, but then got connected to Caleb Gilsdorf, who could not have been more helpful. He was patient and extremely knowledgeable in dealing with my many questions. I feel lucky that I connected with Caleb.

We've been phone.com customers for 2 years and it's j the worst experience I've had with a company in a LONG time. IT issues all the time and IT support, since it's outsourced, doesn't understand their system, doesn't communicate or follow through on commitments and clearly doesn't care an iota about what is critical to running a business.

The registration form was getting hung up on the captcha. I reached out and Jason called me to take the order. He was very helpful.

This company was a complete waste of time. Jason Cruz handled my cancellation and refund, and he gave me information that turned out to be completely wrong. I was told my refund would be processed in 5–7 days, and here I am 15 days later with nothing. No answers, no clarity, just being pushed around from one person to another who can’t help. Terrible service and zero accountability.

Cool experience. Had an exciting experience. Can’t wait to try my new line

Easy and simple to setup. Alex was great with answering any questions I had.

They make it extremely difficult to cancel.

If you want to cancel they force you to call a phone number and very difficult to get a hold of someone. In the meantime, weeks pass and you still can't get a hold of anyone to cancel your service.

Phone.com has very unethical business practice.

Jason was great and quick to work with. Will be using their services in the future when we need stellar phone service. Appreciate you all!

Jason was knowledgeable about the product. He was patient and pleasant to converse with. Thank you.

Jason is insanely professional and helpful. He got me up and running in no time and went above and beyond.

Phone.com is a joke. I have been on the phone for hours just trying to cancel my account. Each department sends you to another one. Their chat asks me to give my acct number then states that I don't have an account, the cancel my account button directs me to call a number rather than cancels my account. The number I call keeps me on hold forever until an outsourced person tells me that no one is in the cancellation department and to send an email in order to cancel. The email that I send responds by stating that there is no recipient for that email address, but that I can call.. the same number that I have already called over and over. You have been warned.

Jason Cruz was very helpful explaining the various options and what the company had to offer. He guided me through the signup. I was very impressed with his knowledge of the technology.

Jason was persistent, and helpful. He has his own positive mindset and great patience. good guy.

Wonderful. very helpful and patient, and I will recommend my friends to work with phone.com too as well.

Jason was super helpful and I really appreciate his efforts to get me squared away!

Quick and easy! Very helpful.