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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, reviewers had a great experience with this company. Many customers find the service to be a reliable and essential tool, especially for those living overseas who need a US number for various purposes, including receiving important authentication codes from US institutions. The service is often praised for its ease of use, smooth connections, and stability, with many finding it a superior alternative to other communication platforms. Reviewers also frequently highlight the excellent customer service, noting prompt, thorough, and efficient responses that resolve issues quickly. However, some people were dissatisfied with certain limitations, such as virtual numbers not being recognized by all US services for SMS or account registration, and occasional issues with app notifications and dropped calls. A few other people also felt that the customer service could be difficult to contact or provided misinformation, and some found the app's interface less streamlined than desired.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting its reliability and effectiveness for... See more

User experience

Customers consistently note positive experiences with user experience, finding the service convenient,... See more

Application

Reviewers highlight ambiguous aspects of app functionality, with many praising it as a great replacement for... See more

Customer communications

Customers had ambiguous experiences with contact, with many reporting issues such as calls not ringing or... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like your service and its indeed life saver in some cases. However more and more us services recognize that this is a virtual number and dont allow to receive sms or even register their accounts un... See more

Rated 3 out of 5 stars

In all its a solid online number but there were limitations all around that need to be worked on. Notifications were a big one because if the app isn't open on screen i wouldnt get any alerts and this... See more

Rated 3 out of 5 stars

I paid for an individual one-year subscription without understanding that it does not allow for a user to phone numbers in the U.S. Potential buyers need to be aware of this as it essentially is usele... See more

Company replied

Rated 5 out of 5 stars

When running a marketing agency with a team of six, we rely heavily on slack for internal chats. But many of our service clients prefer to communicate via sms or over the phone. Phone2 has been a perf... See more


Company details

  1. Telecommunications Service Provider
  2. Business to Business Service
  3. Software Company
  4. Telephone Company

Written by the company

a shared phone number(s) for your team. backed by gener8tor, battle born growth and google for startups.


Contact info

3.8

Great

TrustScore 4 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

The company shut down my account after…

The company shut down my account after I used it for too many calls. I understood that, but when I asked for a refund, they ignored my emails and were super unreliable. The App is bad, the connection too, and I got scammed on 60$, please don't choose it, there are many way better options out there. This is a scam compa

June 10, 2026
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Rated 1 out of 5 stars

Phone2 iOS a scam

Phone2 iOS a scam. After one year they charged me for another year. When I originally signed up with them, I knew not to get on a revolving subscription. I was told it would only be this one time payment for 1 years of service. Not even a notice of this renewal . Wonder why there was zero notice of recharging my credit card $48.00. My credit card company will go after my money

May 22, 2026
Unprompted review
Rated 4 out of 5 stars

Rough start, but now indispensable

Rough start, with an old ad on Facebook showing a lower price than current; trying to charge us for extra users when my wife botched her initial login and I set it up a second time. But eventually good service (from presumably the boss, not a rude minion) and refunds.

Now that it's been up and running a while it's convenient and indispensable. Like others here, I am a US citizen living abroad needing 2FA text messages.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Charged me for a full year and declined…

Charged me for a full year and declined to give me money back guarantee for try to use the service for 3 days. Service terrible app freezes making it unusable. If you have a business, you need too receive calls .... This service fails.

April 17, 2026
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Rated 5 out of 5 stars

Amazing service for the price

Amazing service for the price, calls are clear, and never had a dropped call. Plus, there extra like email and stack integration. Thank you, Phone2!!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a very positive experience… phone2 service is reliable and their support is a great differentiator.

I’ve had a very positive experience with Phone2.io so far. What stands out most is their customer support — responses are consistently fast, clear, and actually helpful. It’s rare to find a provider where you don’t have to chase for answers or deal with generic replies.

Every time I reached out, the support team addressed my questions directly and resolved issues efficiently. You can tell they understand their product well and are focused on getting things working for the customer, not just closing tickets.

The service itself is reliable, but the responsiveness and quality of support is what really differentiates Phone2.io. Definitely recommended if you value strong, accessible customer support.

April 6, 2026
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Rated 5 out of 5 stars

Phone2 provided a very smooth and…

Phone2 provided a very smooth and reliable experience from start to finish. The setup process was straightforward, and everything worked exactly as expected without unnecessary complications.

The verification flow was quick, and I was able to get everything up and running without delays. Overall, the platform feels stable and well-structured, which is important when relying on it for business-related use.

Customer experience was solid, and the service delivered on its core functionality without issues. I would definitely recommend it to anyone looking for a dependable solution.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have been using phone 2 for my day-to-day operations. Great service, easy to work with. The system is very simple, easy to install.

April 8, 2026
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Rated 4 out of 5 stars

when I subscribed on the phone2 making…

when I subscribed on the phone2 making one-time purchase I do not expected the service helps me to cover most of us phone-driven services. e.g. i subscribed to claude monitoring service to know exactly when issues happen, and thanks phone2 I am receiving messages immediately. no complaints! one thing better to have – possibility to use phone2 number for more digital services e.g. apple account, right now that does not work

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

This is by far the worst service I have…

This is by far the worst service I have ever experienced and I have used a few. The calls are not answerable, i.e. you literally cannot answer when it's ringing. The voicemail does not work and you can't get SMS with a basic plan. I hate this so much. I'm looking for a better option and can't wait to get out.

March 2, 2026
Unprompted review
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