photoGuard Reviews 

568
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Spent an hour completing their online quote form (every piece of equipment had to be entered individually, unlike all the other insurers). Got to the last part and it just said 'Unfortunately we're... See more

Company replied

Rated 5 out of 5 stars

The wife slipped and her Canon R7 ended up in a rock pool, not for very long but long enough. Once we had the quote as unrepairable , Sharon arranged for a replacement to be delivered in just over 48... See more

Company replied

Rated 1 out of 5 stars

Avoid Photo Guard at all costs. Since 2021, they have refused to pay my claim after I was robbed at knifepoint — police confirmed the incident. They invented a trivial excuse, demanding a bank card I... See more

Rated 5 out of 5 stars

Photoguard/Guardclaims these guys have been absolutely amazing , Jamie & team was my last hope must say and they have not let me down. After authority closed the case in two days by saying we couldn’... See more

Company details

  1. Insurance Broker

Information provided by various external sources

Providing insurance for the UK's photographers for over 20 years


Contact info

3.8

Great

TrustScore 4 out of 5

568 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(568)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Painless insurance claim.

This was the first time I had cause to make a claim. I was guided through every step of the process. All went smoothly and was settled in a week. Very impressive. Thank you.

November 27, 2023
Unprompted review
Rated 3 out of 5 stars

No option to list items with a name or description?!?

Items insured are only itemised by price?!?

Why is there no way of tagging each item insured with a name or description, or even a date purchased. Keeping your list of insured items up to date, and adding or removing items, is massively inconvenient in time consuming.

November 23, 2023
Rated 5 out of 5 stars

Great company

Great company, i've used them for years. When I had an accident and dropped a lens, they fixed it for a reasonable price and quickly too. Every time i've called i've had to wait no more than 5 minutes to speak to an agent and the agents have always been friendly. And the last thing that made me want to review this company, i'm having to sell my gear due to the cost of living crisis and was expecting a hefty fee to cancel my policy. Not at all, £10 fee and they actually refund you for the months outstanding on the 1 year policy, amazing! Would never see car insurance people doing that, thanks!

October 31, 2023
Unprompted review
Rated 3 out of 5 stars

They tried to rip me off with a hike in fees.

Having not made any claims since I started with them they tried to rip me off with a hike in their price. When I told them I would go elsewhere they suddenly came to their senses and lowered the price significantly. Very poor business practice.

October 11, 2023
Rated 5 out of 5 stars

Broke my lens after falling down put it…

Broke my lens after falling down put it in for repair after speaking to photoguard they have covered the repair costs no problem great insurance company for photographers.

Ps take lots or pictures of your gear with the serial numbers showing this makes things alot easier for the insurance company.

September 15, 2023
Unprompted review

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