Spent an hour completing their online quote form (every piece of equipment had to be entered individually, unlike all the other insurers). Got to the last part and it just said 'Unfortunately we're... See more
Company replied
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Spent an hour completing their online quote form (every piece of equipment had to be entered individually, unlike all the other insurers). Got to the last part and it just said 'Unfortunately we're... See more
Company replied
The wife slipped and her Canon R7 ended up in a rock pool, not for very long but long enough. Once we had the quote as unrepairable , Sharon arranged for a replacement to be delivered in just over 48... See more
Company replied
Avoid Photo Guard at all costs. Since 2021, they have refused to pay my claim after I was robbed at knifepoint — police confirmed the incident. They invented a trivial excuse, demanding a bank card I... See more
Photoguard/Guardclaims these guys have been absolutely amazing , Jamie & team was my last hope must say and they have not let me down. After authority closed the case in two days by saying we couldn’... See more
Providing insurance for the UK's photographers for over 20 years
GL1 1UB, Gloucester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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This was the first time I had cause to make a claim. I was guided through every step of the process. All went smoothly and was settled in a week. Very impressive. Thank you.
Items insured are only itemised by price?!?
Why is there no way of tagging each item insured with a name or description, or even a date purchased. Keeping your list of insured items up to date, and adding or removing items, is massively inconvenient in time consuming.
It’s a well worn phrase but they did what was on the tin.
Efficient, effective and professional. Claim completed in a timely fashion.
Friendly & helpful
Once I had supplied the documents asked for I was payed
Immediately. The communication was excellent at all times and I would recommend the company to anyone looking for a reputable insurance provider.
Changed my policy and took many items off the list as they are not covered for business use. I have now insured these items with another insurance company as I was mislead.
Great company, i've used them for years. When I had an accident and dropped a lens, they fixed it for a reasonable price and quickly too. Every time i've called i've had to wait no more than 5 minutes to speak to an agent and the agents have always been friendly. And the last thing that made me want to review this company, i'm having to sell my gear due to the cost of living crisis and was expecting a hefty fee to cancel my policy. Not at all, £10 fee and they actually refund you for the months outstanding on the 1 year policy, amazing! Would never see car insurance people doing that, thanks!
Very quick and easy to use service, with a competitive price. Everything was clearly explained with regards to my insurance.
Having not made any claims since I started with them they tried to rip me off with a hike in their price. When I told them I would go elsewhere they suddenly came to their senses and lowered the price significantly. Very poor business practice.
Exceptional service from start to finish, thank you
excellent service my claim was dealt with swiftly and very professionally by Jamie
Many Thanks
Broke my lens after falling down put it in for repair after speaking to photoguard they have covered the repair costs no problem great insurance company for photographers.
Ps take lots or pictures of your gear with the serial numbers showing this makes things alot easier for the insurance company.
Updated my policy and renewed it very easily, good customer service.
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