photoroom.com Reviews 

236
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with their subscriptions and payment issues, often finding that terms changed unexpectedly after purchase. Reviewers frequently reported that features became limited or removed mid-subscription, impacting their ability to use the app as intended. Customer service was widely criticized for being unresponsive, unhelpful, or non-existent, particularly when dealing with billing problems. However, some customers also noted that the app's core functionality, when working correctly, was highly effective for image generation and editing. A few other people also felt that customer service could be responsive and helpful in resolving issues.

What people talk about most

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over unexpected... See more

Application

Reviewers mention ambiguous feedback about the app, with many expressing satisfaction and finding it valuable... See more

User experience

Consumers find user experience to be ambiguous, with many reporting significant frustration due to... See more

Payment

People report negative experiences with payment, with many consumers expressing frustration over unexpected... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as non-existent... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When the image generation works, it works fantastic and i haven't found another app that does as good of a job. However, over the past few days i have had endless errors and it constantly generates sp... See more

Rated 2 out of 5 stars

Started using Photoroom to remove backgrounds which worked really well, hence giving the 2 stars - Then got involved in the AI feature and product beautifier which again worked really well and I kept... See more

Rated 2 out of 5 stars

I’ve used this app for a year. I’m on the Pro tier, the generations are not always the best but have generally been okay. Yesterday I discovered that the AI credits that would renew weekly are now re... See more

Rated 2 out of 5 stars

When I'm making pictures, under the "Insert" option, I can't find my cutouts ANYWHERE anymore. WHERE did that option go? I can only find my cutouts through the main menu under the "Brand" option - b... See more


Company details

  1. e-Commerce Service
  2. Software Company

Written by the company

First impressions sell. Make yours count. Photoroom is the full AI visual solution for e-commerce. We help online sellers and brands turn product photos into listings buyers trust, fast, on-brand, and at scale. What we do: - Batch edit up to 250 product images at once, backgrounds, AI shadows, AI scenes, resize, brand kit, applied across your catalog. - Connect your Shopify store to sync products, edit visuals, publish back, all in one place. - Edit to sell more with dedicated AI tools built for selling, not for art: Virtual Model, Ghost Mannequin, Product Beautifier, AI Backgrounds, Relight, AI Shadows, Video. - Apply brand consistency across every listing in seconds, same model, same logo placement, same look across your catalog. - Product fidelity you can trust, models trained to keep your product accurate, up to 4K output. No floating sofas, no colour drift. - Mobile and web, same library, start on your phone, finish on desktop. Free to try. Pro, Max, Ultra and Enterprise plans for sellers who want more volume, more control, more models, or more integrations. Trusted by Shopify merchants, marketplace sellers, brands and retailers worldwide.


Contact info

1.9

Poor

TrustScore 2 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(236)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I've been in the CG field for over 20…

I've been in the CG field for over 20 years, and those guys have the best background removal technique out there, surpassing even those who sit on the throne! I'm planning to subscribe yearly, but I hope I won't encounter any issues as mentioned in other reviews.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

1000% a scam

1000% a scam. Yes, the app works. But just know that you will continue to get charged EVEN AFTER cancelling. Their customer support is absolute trash. You only speak to bots that send you links to articles then when you say you need more help they claim that a rep will contact you by email but no one ever does!!! It’s impossible to get a hold of an actual person! I’ll get emails of all their little promos but never from their supposed rep. I was charged for MONTHS until I finally had to call my bank to dispute all the charges. DO NOT get this app there are plenty of other legitimate apps that work and won’t steal your money.

January 25, 2024
Unprompted review
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Rated 1 out of 5 stars

It´s all very sketchy

It´s all very sketchy, the app works, but the customer service doesn´t seem to understand that I want my account removed and stop trying to charge my card. There is no way to remove your payment information or to close your account, BE AWARE

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

bad web app all round

saw the cool AI shadow effect, paywalled, got a free trial, the feature is extremely bad, cancels free trial, still charges me

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Remove unwanted objects from your…

Remove unwanted objects from your photos - The "Are you a robot" verification persists throughout the process and does not allow you to use the remover function properly as it keeps coming back over and over again. NO, I AM NOT A ROBOT now you can stop paying CLOUDFLARE for their useless app.

November 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Best Photoediting App I Have Used

When I first started using this app I only used it for removing backgrounds but now I use it to REPLACE backgrounds. The backgrounds ai is brilliant and all the templates they have means it can boost sales for online stores.

August 31, 2023
Unprompted review
photoroom.com logo

Reply from photoroom.com

Hello! Thank you for your positive feedback! We are pleased that you are satisfied with the application!

Rated 5 out of 5 stars

Very nice app I have the paid version I…

Very nice app I have the paid version I use it for my social media in a few clicks the most beautiful backgrounds with instant backgrounds, I can't live without it anymore.

August 18, 2023
Unprompted review
photoroom.com logo

Reply from photoroom.com

Hello! Thank you for your positive feedback! We are pleased that you are satisfied with the application!

Rated 1 out of 5 stars

customer service had never replied

The customer service had never replied.it has been more than a week.my 3rd device didn’t work.so I wanted to get replied during the free trial.no answers!
So I had to cancel it and registered it again but they charged 10 dollars more
Why nobody takes care of the customers?

August 3, 2023
Unprompted review
photoroom.com logo

Reply from photoroom.com

Hello,

Justyn from PhotoRoom here. I sincerely apologize for the oversight in customer service and the device issue. We do our best to respond to each compliant within 48 hours, but apologizes if we missed the mark on this one. I understand the frustration with the charges. Please contact us at help@photoroom.com so we can promptly address and resolve these concerns. Your feedback is crucial, and we appreciate your patience.

Thank you,

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Rated 1 out of 5 stars

Joined up and paid no email…

Joined up and paid no email confirmation no way of using. Absolutely livid. Clicked onto link and just get round swirling circle for hours

July 25, 2023
Unprompted review
photoroom.com logo

Reply from photoroom.com

Hello,

Justyn from PhotoRoom here. I apologize for the inconvenience. Please check your spam for the confirmation email. If you do not see it, please contact us at help@photoroom.com so we can promptly address and resolve these concerns. Your feedback is crucial, and we appreciate your patience.

Thank you for bringing this to our attention. We're here to help.

Warm regards,
Justyn

Rated 2 out of 5 stars

Gets worse with every update

Although I have used the Pro version for 2 years I am close to closing my account. I am finding with every new update it is more difficult to use. At one time a couple of clicks would do what now take 5 clicks.

July 5, 2023
Unprompted review
photoroom.com logo

Reply from photoroom.com

Hello, thanks so much for your feedback. We are very sorry you had that experience with us. We've had a few updates recently that should fix these. If you encounter any other issues, could you please contact our support from inside the app so we can have a look at your issue together?

Rated 3 out of 5 stars

Good at generating images.bad at product backgrounds

Good at generating images.

Not good for generating product backgrounds. Laggy, with a poor end result.

March 24, 2023
Unprompted review
photoroom.com logo

Reply from photoroom.com

Hello, thanks so much for your feedback. We are very sorry you had that experience with us. We've had a few updates recently that should fix these. If you encounter any other issues, could you please contact our support from inside the app so we can have a look at your issue together?

Rated 1 out of 5 stars

Don't give them your payment details

Uses payment details for a free trial and promises that they will remind you before the free trial ends. What really happens is that you don't even get a email confirmation of having set-up an account, or your trial starting, or your trial ending. Nothing at all until they charge you. Terrible practice that probably makes them tens of thousands a month.

March 17, 2023
Unprompted review
photoroom.com logo

Reply from photoroom.com

Thank you for your feedback. We offer a free version of the application that allows you to create quality images. Tens of thousands of people use the free version every week and are very satisfied. The pro version mainly allows you to get a better quality cutout and to remove the logo at the bottom left of the image. Do not hesitate to contact us in the app if you had a problem while using it.

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Rated 5 out of 5 stars

One perfect free background remover

I use their background remover almost on a daily basis, and it really does the job way better than other bg removing tools. It perfectly detects the main object and smoothly removes odd parts.
You can also blur the bg or generate a new one in a couple of seconds. It requires no registration or payments, just does what it's meant to do, and I thank you guys for making such a good product!

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

I made my account to make this review...

I made my trustpilot account to make this review. What made me make this review is because literally every other website to remove background needed to make an account or pay, not only was it free but it was also hassle-free. I just hope that they'll keep it that way. So in summary, it's just really convenient.

May 23, 2022
Unprompted review
Rated 1 out of 5 stars

This is an awful company to deal with

This is an awful company to deal with. I'm not app proficient at app's I would stay away. They have no customer support. I was in a que for 4 hours and the never got to me then they just closed for the day.
There are no tutorial videos that I could find. I even had to go through my bank to cancel the account.

October 28, 2021
Unprompted review

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