phs Group Reviews 

7,048
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 947 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for providing fast, helpful, and professional support when setting up new contracts or managing waste collections. Consumers emphasize that everyday communication is exceptionally clear and that all inquiries are handled efficiently and smoothly from the very beginning. Many people note that customer service representatives consistently go above and beyond to resolve urgent matters promptly. However, some people mentioned experiencing occasional communication delays, unresponsiveness from representatives, or missed service schedules during their ongoing contracts. A few reviewers also noted occasional challenges regarding staff turnover and account management continuity over longer periods of time.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, professional, and... See more

Service

Consumers find service to be positive, highlighting helpful and efficient support when setting up new... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

Response time

People report positive experiences with response time, highlighting friendly and efficient service. Consumers... See more

User experience

Customers report positive experiences with user_experience, highlighting a straightforward and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have latterly dealt with Holly B. to arrange PHS services for our Village Hall in Wheelton. Holly has been very responsive to our requests, always follows up on actions and promptly returns calls a... See more

Company replied

Rated 5 out of 5 stars

We have used PHS for our waste collection for many years now. We just had a services review with our account manager, Emma Tatlow. Emma was very well informed as to the products and services on offer... See more

Company replied

Rated 5 out of 5 stars

Great experience from the start! Opening our account was quick and easy, and Holly B was friendly and knowledgeable. Any questions we had were answered promptly, and the whole process was handled effi... See more

Company replied

Rated 5 out of 5 stars

First class service from Holly B, helping me with an urgent clinical waste collection service after our local council decided to stop our commercial waste collections. I already have a contract with... See more

Company replied


Company details

  1. Hygiene Service
  2. Business to Business Service
  3. Garbage Collection Service
  4. Hygiene Station
  5. Waste Management Service

Written by the company

phs Group are the leading hygiene services provider in the UK, Spain and Ireland. With over 120,000 customers over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, we meet the needs of up to 100 million people. Healthcare, washroom and floorcare hygiene are our business, and alongside our hygiene experts we have specialist businesses meeting the needs of specific businesses. Washroom Hygiene: Range of products to help manage hygiene levels in all washroom environments phs products include patented technology products serviced by phs personnel on optimised service schedules With our LifeCycle Strategy, we are leading the way in sustainable waste management by diverting our customers' hygiene waste away from landfill to Energy From Waste specialists who transform it into sustainable energy to power homes and buildings throughout the UK. Healthcare Hygiene: Collection and disposal of sensitive healthcare waste including nappies, dental waste, sharps, pharmaceuticals and even liposuction fat We stay on top of all the legislative developments affecting your industry to provide you with expert advice on what you need to do to ensure that your business is legally compliant. Floorcare Hygiene: Solutions to trap dirt and moisture on floors range of products including mats, mops and integrated solutions laundry network underpins lift and lay service model our mats are made with ECONYL® yarn, so our mats are not only helping keep our customers floors clean, they are helping to clean up the oceans too. Consumable Hygiene: Our subdivision phs Direct provide a complete range of specialist consumables, from toilet tissue and other hygiene paper solutions to cleaning supplies and bags. With over 25 years of experience, our team can provide the expertise and know how to help save you money on your consumable spend. We deliver to your door within 48 hours, ensuring that our customers receive the highest quality products combined with the most reliable and efficient service. What makes phs different? At phs, we want to do the right thing for both our customers and the environment; providing sustainable solutions which lead the industry. We know these issues matter to you, and that is why we do it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(7,048)

934 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service from Izzy Hirst…

Great customer service from Izzy Hirst i needed to urgently call off some hand dryers and they were very helpful and got them sent out straight away.

July 21, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent service from Keeley Behan

Excellent service from Keeley Behan.
Clear, concise, responsive, everything you need in a professional setting.

July 20, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

Things are looking up!!

We have had some issues with PHS with some services not being done when they said they had but i have a new area manager, Saffron who seems pro active and is getting service levels increased. Early days but long may it continue.

July 20, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Efficient and effective service from…

Efficient and effective service from your representative Helen Ryan. She was helpful, managing to action my request almost immediately, talking me through next steps. Helen was really helpful demonstrating absolute quality in her approach to customer service. She even made a follow up call to ensure I was happy with the service provided, you don't often receive that from staff!

June 20, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Catherine Edwards was so helpful in…

Catherine Edwards was so helpful in setting up our account, friendly, quick, knowledgeable - Made it very easy - Thankyou ! :)

July 20, 2026
Unprompted review
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Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Angela was really helpful and answered…

Angela was really helpful and answered my questions and queries and was very prompt in finding a resolution

July 17, 2026
Unprompted review
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Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Holly B was fantastic she explained…

Holly B was fantastic she explained things in a simplistic manner for me, as I was finding other companies very confusing. Thanks holly!

July 16, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

had a excellent experience

had a excellent experience, after discussing requirements process of effortless from quote to sign up. Holly B answered all questions and understood the requirements, checking in throughout the process.

July 15, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

The ease at which Meredyth Scotton made…

The ease at which Meredyth Scotton made this adjustment to our account with PHS was super. Sometimes it can be like pulling teeth when trying to get something so simple sorted. Meredyth worked with me, listened and achieved what i needed. Thank you.

July 16, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Awesome service

Asked for info, received clear concise information, all questions answered quickly, raised contract, absolutely no hassle great comms from Iwan Kersey, really appreciate the ease of it all.

July 16, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I had an excellent experience dealing with Keely Behan

I had an excellent experience dealing with **Keeley Behan** at PHS. She was extremely helpful, professional, and responsive throughout the process. Keeley ensured everything was handled efficiently, kept me updated, and made what could have been a complicated process straightforward and stress-free.

Her communication was excellent, and she was always patient and willing to answer any questions. It's refreshing to receive such a high level of customer service.

Thank you, Keeley, for all your support. It has been a pleasure working with you.

July 16, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Jacqueline P has been incredibly…

Jacqueline P has been incredibly helpful in managing our account. She responded quickly to our requests and made the necessary changes to our PHS contract efficiently and without any hassle. Communication was clear throughout, and she ensured everything was dealt with promptly. Thank you for your excellent support and great customer service!

July 16, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

Meredyth is an amazing lady who will…

Meredyth is an amazing lady who will always endeavour to be as helpful as posible. She will ensure and task asked of her is monitored and completed and that the customer is left happy.

July 16, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent support

Very helpful support from Claire Moore on assisting in our relatively complex requirements. Thank you, Claire!

July 15, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Kirsty W

Kirsty W - has been patient and very accommodating in my recent purchase agreement with PHS, quick to answer questions and emails. Thank you, we are looking forward to our new product arriving. Kirsty has been great to deal with during this time

July 15, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Fantastic Customer Service

We already use PHS and the service has always been great. We requested a quotation for another item and a lady called Holly B was absolutely fantastic. She was very knowledgeable about the products and was very efficient with processing the request and order. Thank you Holly!

July 15, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great experience with Holly B

Great experience with Holly B, she was very lovely and gave super prompt responses and we got my request resolved super quickly!

July 14, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

First class service from Jacqueline P

First class service from Jacqueline P.

I had a great experience working with her while setting up our sanitary disposal service contract.
Very professional and made the whole process straightforward from the start answering to all my questions promptly.

I would highly recommend to anyone looking for reliable and professional support.

July 14, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

HOLLYB Assistance

Spoke to HOLLYB - really helpful and advised what was best for us. Would have no hesitation on calling up for any assistance.
Thank you

July 13, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I have been having some ongoing issues

I have been having some ongoing issues, and thankfully after hearing from Lisa Millward, she has sorted the problem. Much appreciated, Lucy @Energyline

July 14, 2026
Unprompted review
phs Group logo

Reply from phs Group

Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.

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