Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
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Review summary
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Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
Steve (O’Neill) arrived at both sites (Newburn & Gateshead) on time and completed the service of both machines in an efficient and timely manner. Reports were completed and he explained his findings,... See more
Angelina consistently provides excellent service. She is proactive in checking our stock levels, sends quotes quickly, and processes orders efficiently. Her communication is clear and timely, which ma... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
435 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast efficient service and always there…
Fast efficient service and always there to support when we need them, I would always recomend.
May 13, 2026
Unprompted review
Reply from phs Wastekit
Hi Phil
Thank you for your kind feedback! We’re glad to hear you value our fast, efficient service and ongoing support. Your recommendation really means a lot to us!
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Steve O’Neill
The engineer who visited us, Steve O’Neill, was very informative and knowledgeable all round he was a very pleasant person and a credit to your company. Came twice as training was required on the machine.
May 15, 2026
Unprompted review
Reply from phs Wastekit
Hi Kevin
Thank you for your great feedback! We’re pleased to hear that Steve O’Neill provided such informative and knowledgeable support. It’s fantastic to know he made a positive impression and represented our company so well.
Always in touch and a good service all…
Always in touch and a good service all round
May 15, 2026
Unprompted review
Reply from phs Wastekit
Hi Ste
Thank you for your feedback, it's really appreciated.
Angelina was a great help organising a…
Angelina was a great help organising a delivery of bailing wire that was needed at short notice and typically needed on the weekend. This has been a great help and will save our stores team a lot of hassle.
May 15, 2026
Unprompted review
Reply from phs Wastekit
Hi Tara
Thank you for your feedback! We’re pleased to hear Angelina was able to assist with your urgent delivery—especially at short notice. It’s great to know this helped your team and made things easier.
Samantha quickly understood the needs…
Samantha quickly understood the needs of the business and came up with a solution within hours
We have since signed another contract with PHS waste kit truly happy
Excellent service from start to finish
May 11, 2026
Unprompted review
Reply from phs Wastekit
Hi Craig
Thank you for your kind feedback. We’re delighted to hear that Samantha quickly understood the needs of your business and was able to provide a solution so promptly.
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Great Service
We use PHS to order bailing twine, never have any issues, quick and fast service every time.
May 6, 2026
Unprompted review
Reply from phs Wastekit
Hi Catherine
Thank you for your lovely feedback, we really appreciate it
Great service
Again, great service from Keeley Hawthorn, I placed an order first thing this morning and this was processed and dispatched within the hour. thanks!
April 29, 2026
Unprompted review
Reply from phs Wastekit
Hi Luke
Thank you for your feedback! We’re delighted to hear that Keeley delivered such great service. I’ll be sure to pass on your thanks
Professional and helpful
Professional and helpful approach whenever I speak to anyone on the phone, especially Angelina.
Service and follow up also to be commended
April 27, 2026
Unprompted review
Reply from phs Wastekit
Hi Micky
Thank you for your feedback. We’re pleased to hear you consistently receive a professional and helpful service, and we’ll be sure to pass your kind comments on to Angelina.
I have been using PHS for several years…
I have been using PHS for several years now for provision of waste compactors, the service is excellent, the staff very knowledgeable and helpful and the equipment itself is robust and reliable. Would highly reccomend.
April 22, 2026
Unprompted review
Reply from phs Wastekit
Hi Claire
Thank you for your continued support and recommendation. We’re delighted to hear that you’ve been using PHS for several years and that you consistently receive excellent service. It’s great to know our knowledgeable team and reliable equipment meet your expectations
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Reply from phs Wastekit
Hi Laura
Thank you for your feedback! Its great to hear that Angelina was very helpful.
great customer service from Angelina D
great customer service from Angelina D, she responds very quickly and is a massive help every time, shes very patient and always goes the extra mile to help.
April 15, 2026
Unprompted review
Reply from phs Wastekit
Thank you for your kind feedback. We’re delighted to hear about your positive experience with Angelina. She consistently demonstrates patience, dedication, and a genuine commitment to going the extra mile for our customers, and your comments will be shared with her.
Angelina Dhana
I regularly speak with Angelina over the phone regarding Baling Wire Orders, and she is always a pleasure to speak with. She is polite, professional, and has a very friendly manner, which makes communication easy and efficient. She is always helpful and approachable, creating a positive experience every time.
April 8, 2026
Unprompted review
Reply from phs Wastekit
Hi Eric
Thank you very much for your kind feedback. We’re delighted to hear about your positive experience with Angelina, and I will be sure to pass your comments on to her.
Steve (Engineer) was friendly and…
Steve (Engineer) was friendly and helpful. 10/10
April 3, 2026
Unprompted review
Reply from phs Wastekit
Hi Neil
Thank you for the great feedback! We’re really pleased to hear Steve was friendly and helpful. We’ll be sure to pass on your 10/10 comments to him.
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Steve fantastic as always
Steve fantastic as always. Knowledgeable, friendly and patient.
April 2, 2026
Unprompted review
Reply from phs Wastekit
Hi Alan
Thank you for your lovely feedback. We’re pleased to hear that Steve continues to deliver such great service, we'll be sure to pass on your kind words
the customer service at PHS is second…
the customer service at PHS is second to none. The response with any queries are dealt rapidly.
Angelina and Keely are exceptionaly helpful and profesional and a credit to PHS
March 31, 2026
Unprompted review
Reply from phs Wastekit
Hi Gary
Thank you for your kind words. We’re delighted to hear that you’ve received such excellent customer service and that your queries were handled quickly. Angelina and Keeley are a real credit to the team.
Highly Recommended – Great Experience
We recently purchased a bailer through Christopher Phillips at PHS, and the service has been excellent from start to finish. His communication has been clear, consistent, and reliable, and he followed up on every step exactly as promised. Christopher wasn’t pushy at any point — he took the time to listen to what we actually needed and made sure we ended up with the right equipment for our site. A genuinely positive experience and highly recommended.
March 31, 2026
Unprompted review
Reply from phs Wastekit
Hi Kris
Thank you for your positive review. We are really pleased to hear Christopher provided excellent service with clear communication throughout and took the time to understand your needs. We’ll be sure to pass on your kind feedback to him
Great customer service from the start
Great customer service from the start. My enquiry was dealt with quickly and efficiently and then placing an order today was very straight forward with the excellent support from Keeley.
March 30, 2026
Unprompted review
Reply from phs Wastekit
Hi Mark
Thanks so much for the lovely feedback! We’re really glad everything was quick and easy for you, and that Keeley was able to help make placing your order so straightforward. We’ll be sure to pass this on to her.
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Chris Phillips came to our site…
Chris Phillips came to our site yesterday.
He was very knowledgeable and helpful. He totally understood the about what we need and also what we can actually do. He has signposted a few recycling companies in our area that maybe of use us.
Thanks Chris
March 25, 2026
Unprompted review
Reply from phs Wastekit
Hi Claire
Thank you for your feedback. We’re pleased to hear Chris was knowledgeable, helpful, and able to clearly understand your needs. We’ll be sure to pass on your thanks to him
Chris Phillips has been spot on from…
Chris Phillips has been spot on from beginning to end. He made our process really straight forward and within two weeks were had our survey, compactors ordered and a confirmed delivery date. Everything was a breeze. Thank you for your help and support.
March 19, 2026
Unprompted review
Reply from phs Wastekit
Hi Tianna
Thank you for your great feedback. We’re really pleased to hear Chris made the process smooth and straightforward. We’ll be sure to pass this on to him—your kind words are much appreciated
Very easy to communicate with and a…
Very easy to communicate with and a great service
March 25, 2026
Unprompted review
Reply from phs Wastekit
Hi Barrie
Thank you for your feedback we really appreciate it
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