PicturesOnGold.com Reviews 

533
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is very simple, and they truly appreciate the surprisingly fast shipping times for their custom gifts. Many buyers find the personalized jewelry, detailed photo engravings, and custom lockets to be extremely beautiful, memorable, highly detailed, and well crafted. However, some customers also noted severe issues with poor overall quality, unexpected material defects, and items breaking quickly during daily wear. People frequently experienced frustrating customer service interactions, unhelpful company responses, and major difficulties receiving timely assistance or refunds when their orders went completely wrong.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a split opinion among reviewers. While some... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among consumers. Some... See more

Delivery service

Customers had ambiguous experiences with delivery_service, reflecting a wide range of opinions. Many people... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently describing interactions as an absolute... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shopping is easy on this website. I like how easy it is to find the items you want and to upload your photos. However, I have had a quality issue with many of the items I have ordered. I have ordere... See more

Company replied

Rated 4 out of 5 stars

I purchased a pendant from them it is silver and unfortunately it around the stones on the pend

Company replied

Rated 2 out of 5 stars

When i ordered years ago the item was perfect. So i returned to order when i lost my pet. The proof and the displays online are not anywhere close to the actual item. I think maybe they forgot to do C... See more

Company replied

Rated 5 out of 5 stars

Site was user friendly and seamless. Also allowed you to leave a message for person who is getting your order together if need be. First time user hope to do business again for our next gift order.


Company details

  1. #142 of 155 best companies in Jewelry Store

Written by the company

Laser photo engraved and personalized jewelry for every occasion!


Contact info

3.3

Average

TrustScore 3.5 out of 5

533 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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3.3

All reviews

(533)

191 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Quality

I was very pleased with the detail of the nickel St. George medal that we purchased for our grandson

I had the medal personalized I the block engraving that I had inscribed was very readable.

For the finer quality that I want, I will definitely use PicturesonGold

August 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Ads are deceptive

Laser engraved pictures look nothing like ads. I can’t even tell what they are because they just reflect light. I haven’t worn this locker yet and it wouldn’t close shut after opening it. Guess I need warranty service before I even wear it. I’ve already returned it once because picture was wrong. So disappointing, I got the engraving & birthstone because I wanted to make it special for my loved one I am grieving, so I spent $300. The engraving is so small I can’t read it. Major bummer, wish I could get refund.

I see the company made a statement saying it was repaired and sent back. It was repaired but the picture is not like the one I sent & the other picture reflects so much light I can’t see what it is. In addition, the locket won’t stay shut. It just pops back open.

July 23, 2026
Unprompted review
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Reply from PicturesOnGold.com

Hello Linda!

We’re very sorry to hear about your experience, especially given the sentimental meaning behind this locket. We understand how important it is to have everything just right. We’d like to let you know that your locket has been repaired, and according to the tracking information, the repaired item has been delivered. We hope it arrives safely and that the corrections meet your expectations. If you have any further concerns after receiving the locket, please don’t hesitate to reach out to us directly so we can assist you.

Rated 5 out of 5 stars

Perfect!

Exactly what was promised is what was received, and my overnight delivery came before the promised time. An experience I will remember and pass on to others!
Thank you

August 8, 2026
Unprompted review
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Rated 4 out of 5 stars

Website if easy/ quality is an issue

Shopping is easy on this website. I like how easy it is to find the items you want and to upload your photos. However, I have had a quality issue with many of the items I have ordered. I have ordered multiple key chains and necklaces. A number of the key chains have fallen apart. This time I got a lifetime warranty. I think that's the best way to do this.

August 7, 2026
Unprompted review
PicturesOnGold.com logo

Reply from PicturesOnGold.com

Thank you for sharing your feedback and for choosing to shop with us again. We truly appreciate your continued support and are grateful for the opportunity to serve you. We’re sorry to hear about the issues you experienced with some of your previous key chains. We’ve reached out to you directly so we can look into the concerns further and explore the available options to assist you. Thank you again for giving us the opportunity to help make this right.

Rated 4 out of 5 stars

Understated yet elegant

The little charm is just what I wanted. It’s delicate yet not too feminine if a man were to select a similar charm. Despite the size (a little larger than a dime and slightly smaller than a nickel) it’s very lightweight and I don’t even know it’s there. I bought a chain to go with this but the chain is more delicate than I wanted for daily wear and so I put this charm on my chain alongside my cross and it slipped on easily. Very happy with my selection!

July 24, 2026
Unprompted review
PicturesOnGold.com logo

Reply from PicturesOnGold.com

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your charm and that it fits perfectly with your existing chain and cross. We truly appreciate you sharing your experience and choosing us for your purchase!

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Rated 5 out of 5 stars

I love Pictures On Gold

I love Pictures On Gold! The quality and workmanship of their items is excellent! I have bought several items for myself, family and friends! Ordering is easy and shipment is speedy. I will be ordering from them again.

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful Memorial Keepsake.

I bought this beautiful heart memorial for my daughter. The love of her life passed in May 2026 from a brain tumor and she is heart broken. She was so happy when she saw the necklace. It is as beautiful as I hoped it would be. Quality is excellent. This is the 2nd time I have ordered a memorial necklace from Pictures on Gold and the first one was just as beautiful. Highly recommend this shop....you will not be disappointed.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Necklace

Ordered my necklace it didn’t take long to receive and the necklace was perfect. Only thing it didn’t come with a chain had to purchase separately other than that I’m satisfied with the product.

July 27, 2026
Unprompted review
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