PicturesOnGold.com Reviews 

536
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is very simple, and they truly appreciate the surprisingly fast shipping times for their custom gifts. Many buyers find the personalized jewelry, detailed photo engravings, and custom lockets to be extremely beautiful, memorable, highly detailed, and well crafted. However, some customers also noted severe issues with poor overall quality, unexpected material defects, and items breaking quickly during daily wear. People frequently experienced frustrating customer service interactions, unhelpful company responses, and major difficulties receiving timely assistance or refunds when their orders went completely wrong.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a split opinion among reviewers. While some... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among consumers. Some... See more

Delivery service

Customers had ambiguous experiences with delivery_service, reflecting a wide range of opinions. Many people... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently describing interactions as an absolute... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shopping is easy on this website. I like how easy it is to find the items you want and to upload your photos. However, I have had a quality issue with many of the items I have ordered. I have ordere... See more

Company replied

Rated 4 out of 5 stars

I purchased a pendant from them it is silver and unfortunately it around the stones on the pend

Company replied

Rated 2 out of 5 stars

When i ordered years ago the item was perfect. So i returned to order when i lost my pet. The proof and the displays online are not anywhere close to the actual item. I think maybe they forgot to do C... See more

Company replied

Rated 5 out of 5 stars

Site was user friendly and seamless. Also allowed you to leave a message for person who is getting your order together if need be. First time user hope to do business again for our next gift order.


Company details

  1. #142 of 155 best companies in Jewelry Store

Written by the company

Laser photo engraved and personalized jewelry for every occasion!


Contact info

3.3

Average

TrustScore 3.5 out of 5

536 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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3.3

All reviews

(536)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

The locket is beautiful!

It was easy to place my order. What drew me in was the tree of life! My photos are beautiful and my locket is absolutely beautiful. I am very pleased with it.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Saint Raphael medal & chain

The Saint Raphael medal is beautiful - but rather thin but I still think it's gorgeous! The 14 white gold chain is very thin but again very beautiful. The person I'm gifting it to is very dainty so both items will be perfect! Thank YOU!

July 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I had ordered before a locket of my…

I had ordered before a locket of my grandparents it was beautiful…

My father passed away a month ago
My sister and I decided to order one for each of us.
Your lockets are amazing. They’re beautiful and great quality.
Thank you

July 25, 2026
Unprompted review
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Rated 5 out of 5 stars

My twin sister passed away in May…

My twin sister passed away in May suddenly. A family friend said that we should get her fingerprints so that we could have something made with her fingerprints.Because that's what she did with her son. I'm glad she was suggested that. I ordered the knives for my brother and dad for Christmas. It was early june when I put the order in. And I made the mistake of putting the wrong date.June 24th instead of may 24th which I discovered the next day in my email. So I sent them an email, asking them to change the date, which they said they would. However, i'm just a little disappointed that when I receive the knives. One side has her birthday and June 24th. And the other side has her day of death May 24th. I realized that was my fault. And the knives are beautiful.

July 19, 2026
Unprompted review
Rated 3 out of 5 stars

I have not gotten my order yet but I…

I have not gotten my order yet but I pray it is better than the reviews are stating , so Until than I will rate the process a 3 it was fairly easy but the hidden fee for engraving needs to be up front not after you engrave than find out that is additional

July 22, 2026
Unprompted review
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Rated 5 out of 5 stars

A+ All Around

Ordered a photo locket and loved it. Great quality, great customer service, incredibly fast shipping!

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

why do you think they have a 2.6…

why do you think they have a 2.6 rating. stuff is total junk and whats worse is they wont accept returns. They send typical copy/paste responses. its 2026 hold these trash bag companies accountable and make them accept returns for this junk. if you love junk please buy buy buy from them

July 8, 2026
Unprompted review

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