Piglet's Pantry Reviews 

Don't even deserve one star. I had a BuyaGift afternoon tea voucher but there were no places to use in my area so I paid extra & got a Piglets Pantry Afternoon Voucher. Booking didn't work, even though I had correct voucher number, said to just message them with details. I did this, no reply. I used the message service on their Website, no reply. Absolutely awful company - they don't bother to even acknowledge messages let alone reply.

Would have given zero stars if that were an option.

I ordered cakes as a gift and tried to add a gift note during checkout, but the system wouldn’t allow it. The confirmation email said to reply within 24 hours if any changes were needed, so I did exactly that. I replied to the email explaining the issue, sent an additional email, and even tried calling multiple times, but the phone just rang out with no answer.

In the end, the cakes were delivered without the note, which completely defeated the purpose of sending a surprise gift. The recipient had to ask around to find out who sent them, which was quite embarrassing.

I contacted the company afterwards to explain how disappointed I was, but the response made things even worse. Over the phone I was told they were having problems with their online messages, while the email response said they had staff absences and hadn’t been able to provide their usual level of customer service.

Poor communication, poor follow-up, and a very disappointing experience overall. If you’re expecting reliable customer service, I’d suggest looking elsewhere!

We had the classic vegetarian afternoon tea and it was absolutely delicious. The scotch egg in particular was amazing, and the carrot cake was so moist. We’ll definitely be ordering again

They don’t pay hard working staff at fratton park who are still waiting for wages owed for all there hard work that they still do

After receiving a box that didn’t live up to expectations, I have now received a replacement which was 100% better and much appreciated. I appreciate that Piglets have had some challenging months but I can say that things are now looking up. Thank you all

We had the Tea for Two sent to as a gift some time ago but we still think about it. There was sufficient quality cakes and savories to last us for three tea times for two. Everything was so fresh and tasty and great variety. Fantastic packaging, everything arrived intact . The pastry on the sausage rolls still flaky. Excellent value now we know the price and would not hesitate to recommend

I ordered some cookies as I was gifted a buy a gift voucher and decided to order some cookies ready for my birthday. When purchasing I thought they were expensive £35 for 6 cookies. I had to pay postage on top.
They did arrive on the day they were supposed to and we’re wrapped in a big box with a cool pack, however they were put together in the box on top/next to each other so they were stuck together. For £35+ I would definitely not recommend purchasing from this company.

Absolutely disgraceful company, totally ignore you through their website and emails. Will never order with these again, stay clear.

So was given a voucher as a gift. Tried to redeem it, wasn’t accepting it. Emailed them with voucher and asked for it to be delivered today. Baring in mind I am panders to their email straight away, taken a week for them to respond asking if the email had been dealt with! Guessing no delivery today! From reading other reviews I doubt I will ever receive it. It was meant to be apart of a special birthday present!

Received an afternoon tea for me and my husband it was truly scrumptious lovely big sausage rolls scotch eggs quiches scones with jam and cream a 4 individual cake everything was top notch. Thanks.

Shocking company
Can’t pay it’s staff.claims they have no money want staff to come in and work for nothing.
To all the suppliers out there don’t use them ,.until they pay there staff

ABSOLUTELY AMAZING!!!
Quality of food💯
Quantity 💯
Delivery 💯
Highly recommend and we shall be ordering again. Thank you

Ordered to be delivered over a week ago for today and It Hasn't turned up for a suprise I was hoping and will be delivered a day late not good at all very disappointed won't be ordering again.

This company is disgusting .my daughter has been working for them at fratton park and was told yesterday she will not be paid for the work she done as they have insufficient funds to pay staff.

Piglet’s Pantry is the worst company I have worked for.
There were ongoing issues with wages and communication. As a zero-hours worker, I completed shifts and was later informed on payday that the company could not meet payroll.

Staff were told in writing that Piglet’s Pantry is insolvent and expected to enter an insolvency process. This information was only shared after work had already been completed, leaving staff unpaid with no prior warning.

Despite benefitting from staff labour, wages were not paid and responsibility was deflected elsewhere. The timing, lack of transparency, and handling of this situation caused unnecessary distress to workers who relied on this income.

I am still owed wages for work completed. I would strongly advise anyone considering working for or partnering with this company to proceed with caution.

I worked for them for over 2 years and now they're saying they don't have enough money to pay any of the staff that worked for them at Portsmouth football club, for the whole of December and January.

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order through. Also, there are pink boxes with pink writing on and I have absolutely no idea what they say, you can't see the text.

I had purchased a voucher through Groupon. Unfortunately Piglets Pantry website does not work. Each time I tried to place an order there was a different problem. PP acknowledged there were problems but did not extend expiry date. On the final attempt I received a message indicating voucher expired even though it was within expiry date. Unable to contact PP by phone.

I have had the privilege of buying from Pickett pantry twice and I must say their products are outstanding. The surface from the team has been helpful and supportive but the products themselves are to a very high standard. I would highly recommend this company.

I was bought a voucher for Piglet’s Pantry for Christmas.
Ordering was easy and communication was excellent.
My Afternoon Tea arrived on time, my only gripe was the delivery driver dumped the box on the doorstep in a puddle in the rain! Luckily I was keeping a watch for it and was able to retrieve the box quickly.
My Afternoon Teas was perfect, the food was delicious, the Scotch eggs, sausage rolls, scones, quiches and cakes tasted wonderful. I would certainly order again.