Piglet's Pantry Reviews 

1,003
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious food, mentioning the fantastic packaging and consistently fresh ingredients found in every single afternoon tea box. Consumers are especially fond of the generous portions, noting that the savory sausage rolls, quiches, and tasty cakes make wonderful presents for family and friends. Some reviewers were not happy with the online ordering process, describing frequent technical glitches, website errors, and frustrating payment troubles during checkout. Others also noted occasional delivery delays, missing confirmation emails, and difficulties when trying to get a timely response from the customer service team.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the delicious taste and great... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the freshness and... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. While... See more

Order

Customers had ambiguous experiences with order processing and delivery. While many consumers praise the... See more

Customer service

Reviewers share mixed feedback regarding customer service, highlighting stark contrasts in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 5 out of 5 stars

My sister sent me an afternoon tea for 2 for my birthday surprise. It was absolutely delicious! We had a scotch egg, mini quiche, large sausage roll & a scone each plus 3 mini gateau’s to share. What... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,003)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

It was an excellant gift

It was an excellant gift . Huge sausage rolls and scotch eggs and mini quiche. 4 very tasty slices of cake and two buttery scones with clotted cream and individual jams, nearly forgot 2 x Breakfast Tea bags ! Lovely presentation.

January 21, 2026
Rated 2 out of 5 stars

None of the contents were very special…

None of the contents were very special - stale and unappetising particularly the quiche. Extremely disappointing.

January 19, 2026
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Reply from Piglet's Pantry

We’re really sorry to hear about your experience, that’s certainly not what we aim for. We make all of our items fresh, so we’re disappointed to hear they came across as stale or unappetising, especially the quiche. We appreciate you flagging it and will be looking into this with the team to make sure our usual standards are being met. Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

*The website was easy to navigate

*The website was easy to navigate
*The options were varied
*Afternoon tea was delivered on the correct day
*The food was well presented and very flavoursome
WOULD DEFINITELY USE PIGLET’S PANTRY AGAIN

January 19, 2026
Rated 5 out of 5 stars

100% Would recommend

This was the second time I’ve placed and order and it’s been an amazing gift and the recipient has been thrilled with the contents. The only downside is that I’m coeliac so can’t for myself. Would highly recommend as everything from start of order to delivery has been exceptional

January 19, 2026
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Rated 5 out of 5 stars

My spouse and I received an afternoon…

My spouse and I received an afternoon tea gift in December 2024, but we postponed trying it until now due to some negative feedback from our son. Despite this, we decided to go ahead and place the order. The package arrived last week, and while the process was smooth, the food left much to be desired. We discarded the sausage rolls after a single taste, as they were unpalatable; the scones, though soft, were at least consumable, and the cakes were overwhelmingly sweet, almost alarmingly so. The highlights were definitely the jam jars and small clotted cream tubs. After reviewing the online price, it turns out the tea was significantly overpriced for what we received. I would recommend looking elsewhere for a gift that leaves a positive impression.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 x boxes for my 70th…

I ordered 3 x boxes for my 70th birthday, when the venue l wanted to go to was closed for Xmas break!!!! The standard of the goods is really high, plenty of it and the best l've ever tasted. My friends really enjoyed everything sent, down to the tea bags which were included. We loved the sausage rolls = so meaty and lovely flaky pastry. Will recommend and purchase again

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

The bakes were beautifully packaged…

The bakes were beautifully packaged with a chilling agent so the afternoon tea arrived really fresh. All the goodies tasted as good as home made. It was a generous variety of savoury and sweet items for two people.

January 9, 2026
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We're pleased to hear you enjoyed the goodies and appreciate your feedback.

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Rated 3 out of 5 stars

First time ever we were disappointed…

First time ever we were disappointed with the afternoon tea for 2 box
Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue icing on the red velvet cake huge mistake it tasted blue ! Scones were unfortunately dry The savory content was good as one would expect

December 30, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re really sorry to hear the afternoon tea was disappointing. Thank you for your feedback, we’ll be reviewing this with our team.

Rated 5 out of 5 stars

A cut above

I was given a Piglet's Pantry hamper for Christmas. Everything was outstanding 🤩 each cake and savoury was definitely a cut above. Thank you!!

December 19, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for the feedback! We’re so happy to hear you enjoyed the Christmas hamper.

Rated 5 out of 5 stars

Vegan Afternoon Tea

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favourite was the mini tartlets - tasty! I have been eating the contents over a few days - they have kept perfectly fresh in my fridge - and all have been tasty and great quality.
Overall a great experience.

December 19, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased you enjoyed the vegan afternoon tea . We really appreciate your feedback and hope to treat you again soon.

Rated 1 out of 5 stars

HALAL Pies

As a consumer of Piglets Pies on a Saturday afternoon at the football I am disgusted and horrified to learn that the meat and chicken in their pies is HALAL.
I wrote several emails to them asking them consider sourcing a different supplier or at least be transparent by putting 'HALAL' on their packaging so their customers could have the choice on whether to purchase or not.
They were resistent to both suggestions.
I will never ever buy another product from them. Goodbye
***In response to Piglets Reply below to this review. I am in possession of an email from them that clearly says their meat IS HALAL. If there was on option on Trust Pilot to attach a screenshot of this I would. Either way they have lied and cannot be trusted.

December 6, 2025
Unprompted review
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Reply from Piglet's Pantry

We recognise the importance of transparency for our customers. Halal is a religious certification and is not associated with food safety or product quality.

All meat, regardless of certification, is subject to the same legal animal welfare and food safety standards.

We can confirm that our meat is sourced exclusively from approved suppliers and is supplied as standard, non-Halal meat.

We maintain full transparency regarding our ingredients and sourcing to ensure customers are able to make informed decisions.

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Rated 1 out of 5 stars

Halal products without labelling

Sad to learn that the meat products are halal and not advertised as such. Will not purchase in future.
Animal welfare is NOT at the top of the agenda in religiously slaughtered meat as it is EXEMPT from the regulations despite your claim. The animal is either conscious or semiconscious whilst its throat is slit and it is bled to death.

December 11, 2025
Unprompted review
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Reply from Piglet's Pantry

We recognise the importance of transparency for our customers. Halal is a religious certification and is not associated with food safety or product quality.

All meat, regardless of certification, is subject to the same legal animal welfare and food safety standards.

We can confirm that our meat is sourced exclusively from approved suppliers and is supplied as standard, non-Halal meat.

We maintain full transparency regarding our ingredients and sourcing to ensure customers are able to make informed decisions.

Rated 3 out of 5 stars

Box arrived damp

Box arrived damp given time of the day as the fridge pack had melted and leaked onto the box. Contents of the box were misplaced also due to rough courier handling

December 9, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re very sorry to hear about the condition in which your order arrived and apologise for the disappointment this caused.

This is certainly not the standard we expect, and we’d really like the opportunity to look into this for you.

Please could you contact us directly via email with your order details so we can assist further and resolve this matter as quickly as possible.

Rated 5 out of 5 stars

Excellent afternoon tea …

The afternoon tea for two which arrived today was excellent.
It arrived in good time was well packed and the variety and quality of the food was very good.
There was more than enough for two, we may have started a new Christmas tradition.
An excellent service. I will certainly recommend Piglet's Pantry.

December 11, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so glad your afternoon tea arrived on time and that you enjoyed everything. Delighted it might become a new Christmas tradition and thank you for recommending us!

Rated 5 out of 5 stars

Great afternoon 🫖

The food was all delicious, it was delivered on time and really well packaged. My whole family really enjoyed it!

November 28, 2025
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Reply from Piglet's Pantry

Thanks for your review, we are glad to hear you and your family enjoyed!

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Rated 5 out of 5 stars

Arrived well packaged and on time.

Arrived well packaged and on time.
Quality of product very good with easy instructions included.

Would definitely use again.

November 28, 2025
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Reply from Piglet's Pantry

Thank you for your feedback! We're glad to hear everything arrived safely and that you enjoyed the quality of the products. We’d be delighted to have you order with us again.

Rated 5 out of 5 stars

So good I got it twice!

I bought the boozy festive tea for two for my son’s partners birthday and they enjoyed it so much he asked for the same again on his birthday!

November 28, 2025
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Reply from Piglet's Pantry

We’re delighted to hear your sons enjoyed the festive tea! We really appreciate the review.

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