Piglet's Pantry Reviews 

1,003
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious food, mentioning the fantastic packaging and consistently fresh ingredients found in every single afternoon tea box. Consumers are especially fond of the generous portions, noting that the savory sausage rolls, quiches, and tasty cakes make wonderful presents for family and friends. Some reviewers were not happy with the online ordering process, describing frequent technical glitches, website errors, and frustrating payment troubles during checkout. Others also noted occasional delivery delays, missing confirmation emails, and difficulties when trying to get a timely response from the customer service team.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the delicious taste and great... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the freshness and... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. While... See more

Order

Customers had ambiguous experiences with order processing and delivery. While many consumers praise the... See more

Customer service

Reviewers share mixed feedback regarding customer service, highlighting stark contrasts in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 5 out of 5 stars

My sister sent me an afternoon tea for 2 for my birthday surprise. It was absolutely delicious! We had a scotch egg, mini quiche, large sausage roll & a scone each plus 3 mini gateau’s to share. What... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,003)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Cream tea heaven

I ordered a cream tea for two having sent them as gifts in the past and hearing how good they were. I was not disappointed. What a fabulous treat. A sturdy box with ice packs arrived on time and the presentation inside was brilliant. The savouries were gorgeous as were the scones and cakes. Very generous portions too. I will definitely be coming back for more. If I could give more than five stars I would!

September 5, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and feedback! We are glad you enjoyed the afternoon tea, look forward to serving you again soon!

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Rated 5 out of 5 stars

Perfection delivered to my door!!

Perfection delivered to my door!!! 1st class afternoon tea. I had the vegetarian, my friends had the traditional. We took our afternoon teas to the beach for my birthday, followed by a spot of seaglass hunting. Personally I favoured Piglets Pantry over a popular chain of afternoon tea. I will be ordering again!

September 6, 2025
Unprompted review
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Reply from Piglet's Pantry

So glad you all enjoyed the afternoon teas, thank you for choosing Piglets Pantry!

Rated 5 out of 5 stars

Absolutely brilliant fantastic quality

Absolutely brilliant. I bought this for my Mum and sister, delivered on time and in perfect condition.
They both enjoyed it very much

September 10, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you so much! We're delighted your mum and sister enjoyed it.

Rated 5 out of 5 stars

Lovely food and easy to order

Lovely food and easy to order. Was quite a while ago but would order again!

September 12, 2024
Unprompted review
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Reply from Piglet's Pantry

Thanks for your review! We appreciate your feedback and look forward to serving you again soon!

Rated 5 out of 5 stars

Top quality food, Birthday gift.

I received the afternoon tea box as a birthday gift,it arrived when stated so excellent delivery. The box was lovely and packed perfectly,everything looked just like the photos,ice packs at the bottom kept the food fresh.The food was exceptional quality,everything was tasty and top quality.
I would highly recommend this company for a treat or a gift.
Very happy recipient.

September 3, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted the afternoon tea box made such a lovely birthday gift. It’s great to hear you enjoyed the quality and presentation, we appreciate your recommendation!

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Rated 5 out of 5 stars

Vegetarian afternoon tea for two

The vegetarian afternoon tea I ordered for my sister-in-law’s birthday treat was wonderful. Your service was excellent, delivery date was spot on, and the tea hamper’s contents were exquisite.

August 8, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased the afternoon tea made your sister-in-law’s birthday special and that you enjoyed the hamper.

Rated 2 out of 5 stars

Disappointing, let down by delivery

Was very much looking forward to my afternoon tea for 1. Firstly my chosen date wasn't achieved, which I know isn't guaranteed but still not a great start. Then the delivery person decided to leave safe in my "porch" but I don't have a porch, just a small overhang above the door. As the weather was dreadful if was effectively left outside. Also didn't follow "this way up" instructions so the box was left on it's side. This meant the cool packs didn't sit under the food for quite some time before I returned home. The food inside was nice but feel it would've been better if it had stay on the cool packs not slumped on it's side. I had no option to advise of a safe place like I do with other couriers. Let down by delivery courier! Wouldn't use again on this basis.

August 27, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback. We’re really sorry the delivery experience let you down and that it impacted your afternoon tea. We’ll share your comments with DHL to help improve service. We’re glad you enjoyed the food itself, and we appreciate you taking the time to let us know.

Rated 1 out of 5 stars

Didn't get the food.

We have no idea whether the food was good or not because the delivery didn't happen. First there must have been problems with the website as some of the information put in went missing and they had to ring me to find out which delivery day I wanted. DHL had the address but not the individual flat number even though I had put that in. They had our email address and telephone number, but no one bothered to make any effort to deliver. We asked for it to be redelivered, and they put it in the system for Monday. Didn't arrive. Then Tuesday. Still didn't arrive. They have now said Thursday, but the food would be completely spoiled by then. Probably eaten by the DHL people by now.
I thought it would be a good idea to alert Piglet's Pantry but as others have said, they were very condescending and unhelpful. Originally I thought I won't be using them again if they are using DHL, but their attitude after contacting them has put me off ever using them again, which is a shame as we had previously had a good service from Piglet's Pantry.

September 3, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re sorry to hear about your experience. After reviewing your order, we can confirm the flat/house number was not provided on the delivery details. We send multiple confirmation emails asking customers to check this information, as couriers cannot deliver perishable items without complete addresses.
We understand your frustration, but in this case the issue was due to missing details at checkout.

Rated 5 out of 5 stars

Bought the afternoon tea for 4 as a…

Bought the afternoon tea for 4 as a birthday treat. It arrived in good time and the recipient was delighted- said there was enough food to last till the next birthday :-)

Excellent experience and product and would definitely recommend

August 29, 2025
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Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted to hear the afternoon tea was enjoyed. We truly appreciate your recommendation and look forward to treating you again soon.

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Rated 5 out of 5 stars

I had a surprise delivery of an…

I had a surprise delivery of an afternoon tea for 2. This was a thank you from a very generous relative.
It arrived in a very well insulated box with ice bags to keep the wonderful goodies really fresh. Everything supplied was exceedingly delicious. I would definitely recommend Piglets Pantry. A huge thank you to everyone involved. I would give 10 stars if could.

August 27, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased you enjoyed your afternoon tea and truly appreciate your kind words.

Rated 5 out of 5 stars

Gifted afternoon tea

We received our afternoon tea box as a gift and we were really impressed. Lovely cakes, fluffy scones and tasty, substantial sausage rolls and scotch eggs. In my opinion the quiches could have been cheesier but that’s minor and personal taste I guess.

August 22, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re delighted you enjoyed the afternoon tea, we’ll pass your feedback onto our team.

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Rated 5 out of 5 stars

A very special treat

We have just enjoyed a wonderful treat with the Vegetarian Afternoon Tea. All the contents were delicious but especially the savoury ones. Everything arrived safely and in good cool condition. I would especially like to thank the ordering team as I had trouble booking it with a voucher from buyagift, which didn't work. However the lovely people at Piglets Pantry sorted everything with no fuss and were so friendly and organised. I will certainly be using you again and have told all my friends and family about the experience. Well done and thank you.

August 8, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted you enjoyed the Afternoon tea, and our team will be thrilled to hear your kind words about the ordering experience. We look forward to your next order!

Rated 5 out of 5 stars

Lovely food.

Lovely food.

July 29, 2025
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Reply from Piglet's Pantry

Thank you for your review! Glad you enjoyed the food.

Rated 2 out of 5 stars

Boxed up lovey but very disappointing…

Boxed up lovey but very disappointing inside unfortunately the only delicious thing for me were the scones with jam and cream

July 29, 2025
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Reply from Piglet's Pantry

Thank you for your feedback. We're sorry to hear some of the items didn’t meet your expectations, but glad you enjoyed the scones. We’ll review this to improve for next time.

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Rated 5 out of 5 stars

Great experience

Great experience, reliable delivery and great food

July 29, 2025
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Reply from Piglet's Pantry

Thanks for your review! We’re thrilled you enjoyed the food and service, we can’t wait to serve you again.

Rated 5 out of 5 stars

Excellent gift

Excellent gift. So well-presented, in lovely packaging - real attention to detail. Generous portions and, although I didn’t try them myself, recipients said the products were delicious.

July 29, 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thanks so much for your feedback! We’re delighted the recipients enjoyed the treats!

Rated 4 out of 5 stars

Picnic afternoon tea

Came at the end of the day, packed well and ready for our next day picnic, plenty of tasty food. Not sure about cold pies though

July 30, 2025
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Reply from Piglet's Pantry

Thank you for your review. We're glad you enjoyed the tasty food, we recommend reheating the pies for the best flavour!

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