50 free spins plus 40 and no wins, this is not the way to treat new customers even a small win is expected when joining a new site, do not trust go to coral or paddy powers. They are fair with there p... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Started off good then really bad after that 270 quid in 2 days on 50ps hit twice both 9 quid spin after spin just rubbish spins. Dont think i can win something back after reading the review from lilly... See more
Company replied
Made a withdrawal of £100 through bank transfer (same method I made my deposits) as pink casino said this would be the fastest withdrawal method and the money would be in my account within afew minu... See more
Company replied
Been gambling for years and only company ive appreciated with actioning requests so quick with payments team. Received my winnings 4k within minutes after winning however bank held on to it for a re... See more
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Company details
Written by the company
Pink Casino is a well-established online casino, slots and bingo site. Pink Casino is a leading online casino in the UK. We have a selection of different games for you to play, including online slots like Rainbow Riches and Starburst, as well as Live Casino games and different Bingo games. T&Cs apply. 18+, www.begambleaware.org
Contact info
United Kingdom
- support@pinkcasino.co.uk
- www.pinkcasino.co.uk
You should know
2.9
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If you want to lose money play,if you dont avoid.
This site is like all uk sites now,if your a small time player deposting a small amount in the hope you may hit lucky,forget about it.Im a addict with memberships on nearly every site in uk alot have booted me for winning, alot owe me 1000s.This site is in amoungst the worse over the last yr or so ive conducted experiments with screen recordings to show just how fixed these sites are and its legal theft.Depositing daily playing a variety of games with maybe 1 feature at a push in 250 spins the rtp on my deposit over these 250 spins is around 3%(eg £100 +£3).
The good review will be those that put a £10 on and won a grand.But a serious gambler will give you full transparancy.The reels are riged on 90% of the slots,jitter and buffer always in the house favour.Although when you pull them up they will claim that they are controlled etc etc.My advise get a european or us site on a vpn the slots are fair more playable with more rtp and playtime and steer clear of these folks with sites of the back of another site.
Or put your gambling money in a comodity and let grow and play free spins on stake us.
Dont become a addict or sites like this will fleece you
February 1, 2026
Unprompted review
Reply from Pink Casino
Hello,
I'm very sorry to read about your negative experience and the distress this has caused.
I must reassure you that all our games are strictly regulated by the UK Gambling Commission and use certified Random Number Generators (RNGs) to ensure fair outcomes.
We take responsible gambling extremely seriously. If you feel you are struggling, please use our responsible gambling tools or contact GamCare for free, confidential support.
We've also sent you a request for more information via Trustpilot. This will allow us to investigate your specific concerns further.
All the best, Pink Casino
Reply from Pink Casino
Hello Saroj,
I'm truly sorry to hear you've had such a negative experience. That's certainly not the impression we want to leave with any of our customers.
If there is any issue we can assist with, don't hesitate to get in touch with our customer service team directly, who will be happy to help you further.
All the best, Pink Casino
They are good to help you to stay in…
They are good to help you to stay in control of you gaming and always check if you need a break
October 11, 2025
Reply from Pink Casino
That's fantastic to hear! 😄 We're thrilled you appreciate our commitment to responsible gambling and our proactive approach to ensuring player well-being!
All the best,
PinkCasino
Online casino
January 29, 2026
Unprompted review
Reply from Pink Casino
Hello Jomaycer,
Thank you so much for the fantastic 5-star review!
We are absolutely delighted to hear that you're having a brilliant time at our online casino. Our team works hard to provide a fun, safe, and exciting environment for all our players.
We look forward to seeing you again soon and wish you the very best of luck.
All the best, Pink Casino
Signed up tonight and won £1150 off…
Signed up tonight and won £1150 off around £8 I deposited £25 originally. I got my withdrawal within an hour which was amazing considering the bad reviews people are putting! I’m quite shocked because i have had no issues.
January 29, 2026
Reply from Pink Casino
Hello Gabriel,
That's brilliant news, and a huge congratulations on your fantastic win!
We're delighted to hear your withdrawal was with you so quickly – providing a fast and smooth service is what we always aim for.
Thank you so much for taking the time to share your positive experience. It means a great deal to the team. We wish you the very best of luck for the future.
All the best, Pink Casino
Reply from Pink Casino
Hello Michelle,
Thank you for the fantastic feedback! We're so pleased to hear you're enjoying the website and that our joining bonus has provided a great start to your experience with us.
We've worked hard to create a great platform, so your positive comments are truly appreciated.
We hope you have a brilliant time exploring our games and markets.
All the best, Pink Casino
Took my ten pounds then said it failed…
Took my ten pounds then said it failed and now it’s a refund between 3-5 days
January 25, 2026
Reply from Pink Casino
Hello Rebecca,
We're truly sorry to hear your deposit failed and that you're experiencing this delay. This is certainly frustrating, and we understand your concern.
When a deposit fails, banks often temporarily hold the funds before releasing them back to you, which typically takes 3-5 working days. This is a standard banking process, not an action on our part.
If you don't receive your refund within that timeframe, please contact our support team immediately, and we'll gladly investigate further.
All the best, Pink Casino
Reply from Pink Casino
Hello Amy,
That's absolutely brilliant to hear! We're genuinely delighted you find our website easy to navigate and appreciate our offers. Providing a smooth, user-friendly experience with great value is always our top priority.
We look forward to welcoming you back soon!
All the best, Pink Casino
Terrible site
January 22, 2026
Reply from Pink Casino
Hello,
I'm very sorry to hear you've had a bad experience.
We are committed to providing the best possible service, so we take feedback like this very seriously.
If there is anything in particular that you would like to discuss, please reach out to our customer service team, and we will be happy to assist you further.
All the best, Pink Casino
want to give a big fat zero stars
want to give a big fat zero stars
I have been playing this site for quite a while and now they want verification that the cards use are mine, which is fine but I sent in and they suspended my account saying I hadn't sent them in. they then want proof of a card that I cancelled months back and dont use anymore to prove that was mine! if I want to play on a casino I dont want to have to beg to spend my own money!!! im a grown up treat me like one
January 16, 2026
Unprompted review
Reply from Pink Casino
Hi there Claire-Marie,
Thank you for sharing your feedback, and we are truly sorry to hear about your extremely frustrating experience with our verification process, leading you to want to give zero stars.
We completely understand how infuriating and disrespectful it must feel to have your account suspended, be asked for proof of a cancelled card, and feel like you're begging to spend your own money.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Pink Casino Team
I've never been on any other casino…
I've never been on any other casino website with such dead spins. Wait ages for a bonus to win next to nothing.
January 13, 2026
Unprompted review
Reply from Pink Casino
Hi Philip,
Thank you for sharing your feedback regarding the game outcomes you have experienced. We understand it is incredibly frustrating when gameplay does not result in a win, particularly when a bonus feature pays out less than expected. All our games use an independently audited Random Number Generator to ensure every spin is fair and unpredictable.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Most straightforward casino to play and…
Most straightforward casino to play and customer service are easy and quick to deal with any inquiry
January 13, 2026
Reply from Pink Casino
Hi Billie,
That's absolutely brilliant to hear! Thank you for sharing your positive experience.
We strive to make playing straightforward and ensure our customer service is always quick, easy, and helpful. Your feedback truly validates our efforts to deliver a seamless and enjoyable LeoVegas experience. Best of luck with your next game!
Kind Regards,
From the Pink Casino Team.
Absolute rubbish!!!
Rubbish site pure dead spins! Steer clear people! Don't waste your money on here.
January 6, 2026
Unprompted review
Reply from Pink Casino
Hi Wendy,
Thank you for sharing your feedback, though we are truly sorry to hear you've had such a negative experience with our slots. It's certainly frustrating when you feel like you're not getting value from your play. We are committed to providing a fair gaming environment, and all game outcomes are determined by audited random number generators.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
Pink Casino
Withdrawals take far too long
Withdrawals take far too long, quick to take money from you but there seems to be a delay when it comes to paying out, 3 working days is a long time
January 5, 2026
Reply from Pink Casino
Thanks for your feedback.
We understand your frustration with the withdrawal times. We want to assure you that Pink Casino is committed to reviewing its withdrawal processes to ensure they are as efficient as possible.
Kind regards,
Pink Casino
Rtp on eye of horus megaways running at 78 percent should be 95.49 percent reported to the gambling committee scamming honest players
Scamming site
December 31, 2025
Unprompted review
Reply from Pink Casino
We understand your frustration and concern about the RTP (Return to Player) on Eye of Horus Megaways. We want to assure you that Pink Casino operates with integrity and adheres to all regulatory requirements.
All our games use certified Random Number Generators (RNGs) to ensure fair and random outcomes.
The RTP is a theoretical calculation over millions of game rounds and does not guarantee specific results for individual play sessions.
We are committed to providing a transparent and enjoyable gaming experience.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and be in a position to handle your concerns.
All the best,
Pink Casino
Reply from Pink Casino
Hi Cheryl,
That is fantastic to hear!
We understand how important it is for our players to access their winnings quickly, so we are delighted that you are happy with the speed of our service.
Thank you for the feedback.
Regards, Pink Casino
250 pounds on one slot got one bonus if…
250 pounds on one slot got one bonus if 14 pounds. Promotions are rubbish too. AVOID
December 29, 2025
Reply from Pink Casino
Hi Danny,
I am sorry to hear about your disappointing experience on the slot game and your dissatisfaction with our promotions. I can certainly understand how frustrating it is to spend that amount and not see a significant return.
It's important to remember that all our slot games are governed by a certified Random Number Generator (RNG), ensuring that every spin is completely random and independent. The Return to Player (RTP) percentage is a statistical average calculated over millions of spins, not a guarantee for any single session. Unfortunately, this means that losing streaks, like the one you've described, can occur.
I also note your feedback regarding our promotions. We are always looking for ways to improve our offers and provide better value to our players, so your comments are valuable to us.
We are committed to player safety and want to ensure gambling always remains an enjoyable activity. If you ever feel it would be helpful, please remember you can use our on-site Responsible Gambling tools to set deposit limits or take a break.
Kind regards, Pink Casino
Ok but it’s gambling but people need to…
Ok but it’s gambling but people need to still be in control and no one to have fun but play responsibly
December 16, 2025
Reply from Pink Casino
Hi Ryan,
Absolutely. You've hit on the most critical aspect of online gambling customer service: responsible gambling is paramount.
The majority of players enjoy online gambling as a form of entertainment and play within their limits responsibly. However, we recognise that some players struggle to control their gambling, which is why we offer a range of advice and gambling control measures to help you stay in control.
Kind regards, Pink Casino
Reply from Pink Casino
Thank you for your kind feedback, it put a huge smile on all our faces here at Pink Casino!
Here at Pink Casino we always strive to improve, so if you have any more feedback and/or suggestions then please do let us know.
All the best,
Pink Casino
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