Very useful tool I use to get my purchases from entire Europe. Just one small wish: if they push more control over the final delivery stage local in Lithuania, it would be great.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used this service maybe 4 times, always without any problems. They taking good care of deliveries, not as other delivery companies. Shipping is quick, easy to use, good communicate and good value pr... See more
Nowadays online you can't trust anyone, but I do trust PirkEU! I already purchased many times, and every single one they deliver on the promise - and package :)
Company replied
Many years I’ve used their services. Actually since the very beginning, never had any major complaints. The staff is always helpful.
Company replied
Company details
Written by the company
Pirkeu Parcel Forwarding Platform – safe and easy to use, giving you the opportunity to order exclusive good but also significant savings. We will deliver your purchases from Germany, Poland, Spain, UK, France, Italy, Latvia, the Netherlands and the Czech Republic online stores to the address you specified by you or to the pick-up point of your choice. Do you want us to purchase the products for you? Use our additional purchase service.
Contact info
Europos pr. 96. LT-46351 Kaunas, LT-46351, Kaunas, Lithuania
- +37061566444
- info@pirkeu.lt
- www.pirkeu.lt
4.7
Excellent
270 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Avoid this company at all costs!!
Avoid this company at all costs!!! They lost my package and do not answer my calls and email.
February 13, 2025
Unprompted review
Reply from Pirkeu
Hello,
Thank you for sharing your feedback. However, we can see that no customer with this name and surname is registered on pirkeu.lt. Therefore, we regret to inform you that we are unable to respond to your review.
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Disappointing handling times
Over the last 6-12months the packages take a lot longer to arrive. The main reason is the much longer time for the package to get assigned to your account. If a package arrives at the warehouse say 11am, it takes no less than full business day or two for it to be registered. If it arrives at the German warehouse on Wednesday it won't even be shipped until the next week.
Other than that I didn't have any issues with packages not arriving or arriving broken.
All in all I'm very disappointed in the shipping times. Will be looking at alternatives.
January 17, 2025
Unprompted review
Reply from Pirkeu
Hello,
Thank you for your feedback and constructive criticism, which helps us improve and strive for higher quality. We always give our best to ensure fast delivery service.
Astoundingly poor service, below zero
Astoundingly poor service. It takes two weeks or more to receive a package, even after multiple reminders. The silver lining? They no longer blame their customers—just fail to deliver as promised. No improvements over the past year. Avoid this company if you can. 1/10.
December 20, 2024
Unprompted review
Reply from Pirkeu
Hello,
We’re sorry to hear that you experienced any inconvenience. Please note that shipments from Poland to Lithuania typically arrive within one business day. However, for the parcel to be dispatched or prepared for pickup, the recipient must place a shipping order in their account and complete the payment for shipping costs.
Search for alternative avoid them…
I worked with them for about three years, and everything was fine until last year. Recently, it feels like the staff is made up of inexperienced individuals. Every time I inquire about my packages or when they will be added to my account, it seems like there’s an intentional delay.
They previously mentioned that parcels from Germany would arrive within 2-3 working days. My packages, including a Christmas present, arrived at the PirkEU warehouse on December 11, but nothing has changed since then—they are still there. To make matters worse, they’ve stopped responding to my emails.
Thank you for this.
December 23, 2024
Unprompted review
Reply from Pirkeu
Hello,
Thank you for your feedback and constructive criticism, which helps us improve and strive for higher quality.
Please avoid purchasing higher costs…
Please avoid purchasing higher costs items.
Your shipment can be left near closed doors and taken by any average John.
The service is unreliable 4900 euros parcel is gone. Seur states it was delivered. PirkEU cannot contact their warehouse partner, no response from the partner three days already.
They do not have any warehouses abroad they just purchase services from very weird and strange B2B logistics companies.
You can check "so called" their warehouses on google street it is just buisiness partners.
December 6, 2024
Unprompted review
Reply from Pirkeu
Hello,
Thank you for your feedback. We’re glad to hear that you continue to use pirkeu.lt services. Please note that your parcel was not delivered in the foreign country and was therefore returned to the seller. The seller has refunded the indicated amount to you, as the transaction was not completed.
To determine why the parcel was not delivered, we recommend contacting the seller directly, as pirkeu.lt unfortunately does not receive such information from the courier services when we are not the sender of the parcel.
When posting public reviews, it’s important to rely on accurate facts, as incorrect or misleading information may cause unnecessary concern among other customers.
We are always open to constructive dialogue, and if you have any questions or encounter difficulties, we encourage you to contact us directly – our team is ready to assist you with any issue.
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Denis
I've been using this service for the past several years. Hundred of packages received from various countries. Not a single issue. Prices are really good. All the data regarding weight to price ratio is on their website. One of my most favorite services.
November 7, 2024
Unprompted review
Reply from Pirkeu
Hello,
Thank you for choosing pirkeu.lt!
SCAM
Hidden taxes made the price of shipping go from 40 to 140 euros. Horrible customer support, Ignored emails.
August 2, 2024
Unprompted review
Reply from Pirkeu
Hello,
Thank you for your review. All information regarding prices and additional fees is provided on our website pirkeu.lt, under the “Prices” section. Before sending shipments from third parties, we recommend reviewing our terms of service and pricing. We’re sorry if you encountered any inconvenience.
Avoid at all costs!
Avoid at all costs!
Unreliable. Lost my package and pretends that it is my fault. Customer support is the worst - ignores emails, chats, etc. In the end when I called them about the problem, they repeat the same sentence and don't listen to what you actually say.
July 2, 2024
Unprompted review
Reply from Pirkeu
Hello,
Thank you for sharing your feedback. However, we can see that no customer with this name and surname is registered on pirkeu.lt. Therefore, we regret to inform you that we are unable to respond to your review.
They lost my package and still waiting for a compensation
They lost my package and still waiting for a compensation!
WARNING! They confessed that they have lost my package, I submitted a claim, after which I can no longer contact them. I also submitted a claim to the Estonian Consumer Protection. AVOID at all costs!
December 15, 2023
Unprompted review
Reply from Pirkeu
Hello,
Thank you for your feedback, and we are sorry that the shipment was lost. When transporting very large volumes of cargo, such issues, although rare, can occur. We can see that in your case, you have already received the compensation specified in the claim.
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