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Pitchup.com Reviews 2,209

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TrustScore 4.5 out of 5

4.3

Travel Agency
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use and clear information, making the booking process straightforward and efficient. Many highlight the excellent user experience, noting the well-maintained facilities, spacious pitches, and beautiful locations that contribute to a peaceful and enjoyable stay. However, some customers also noted issues with booking discrepancies, such as double bookings or cancellations, leading to dissatisfaction. A few other people also felt that certain pitches lacked essential amenities like rubbish facilities, fresh water, or convenient access to shower blocks, especially for those with dogs.

What people talk about most

Website

Customers consistently note positive experiences with the website. Many reviewers praise its ease of use,... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease of use, quickness,... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the ease of use, with some... See more

Location

Customers had positive experiences with location. Reviewers frequently praised the convenient and picturesque... See more

Facilities

Reviewers highlight positive aspects of facilities. Many customers praise the cleanliness of washrooms,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The owners were lovely on the telephone and in person. Very basics campsite which is nice for a little stop over. There are toilets and showers which could have done will a little cleaning, but they a... See more

Rated 5 out of 5 stars

For starters what a lovely clean well put together campsite- good size pitches, great location, lovely scenic walks. Wash area very clean an tidy same for the toilets very well looked after. Anyone... See more

Rated 5 out of 5 stars

What a great place. Beautiful views, peace & quiet, spacious pitches, friendly people & fab facilities. Will definitely return. Thank you Charles & all at Brightlycott Barton for a lovely weekend.... See more

Rated 5 out of 5 stars

Beautiful place, toilets and showers were clean and kept well on top off, access to other multiple sites is a bonus for entertainment. Literally next door to a train station that takes you into Barm... See more

Company details

  1. Travel Agency
  2. Campground
  3. Holiday Accommodation Service
  4. Recreational and Vacation Camps
  5. Travel Aggregator
  6. Vacation Rental

Written by the company

Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 95% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

No new tech, no pitch up

[excellent customer service follow up in progress, review may be updated in due course]
I used this app all the time whilst travelling on the road. Great, loved it.
Unfortunately it only works on chrome now. (By design). Any action returns you to the home page. I have tried safari, Firefox and opera, (both mobile and full versions)
I have a 2nd gen iPad and iPhone X, neither of which can download Chrome (apple restricted OS and Chrome requiring IOS17) so can’t be upgraded any further.
Unable to afford new tech, so this customer can sadly no longer use pitch up.

April 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Easy to use but would like to contact…

Easy to use but would like to contact by phone easer

March 25, 2026
Unprompted review
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Reply from Pitchup.com

Thank you for your feedback. We're glad to hear you found Pitchup.com easy to use. To contact us please head to https://www.pitchup.com/about/contact/ and complete the form. Our customer service team will be happy to assist and can contact you by phone.

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Rated 5 out of 5 stars

Lovely campsite

Lovely campsite. Would definitely recommend and come back. Very clean bathroom and shower area. Nice private space for your camper van.

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great website for us to use and book…

Great website for us to use and book having a large motorhome. Love the filters so you can narrow the search for your requirements. Have now used this site 4 times and the information provided on each site is spot on. Will continue to book with them.

January 31, 2026
Unprompted review
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Rated 3 out of 5 stars

Deposit

Be careful when putting down a deposit. Camp site says refund within 3 weeks of hol pitchup says no refund at all. Only put down as another deposit. Finally got a full refund. Please read t&cs.

January 24, 2026
Unprompted review
Pitchup.com logo

Reply from Pitchup.com

Thank you for taking the time to share your feedback.

We understand how frustrating this situation must have been, and we’re sorry for the disappointment it caused. We’d like to clarify that the 15% deposit paid to Pitchup is non-refundable, as outlined in our terms and conditions during the booking process and on our website. The campsites and holiday parks listed on Pitchup set their own policies for balance payments. In this case, the site’s policy is “No refunds within 3 weeks of the arrival date,” which applies to the balance paid directly to the site, not the Pitchup deposit.

While we are sometimes able to make exceptions in exceptional circumstances, such as serious illness, our support team offered a goodwill gesture in your case by allowing your deposit to be used toward a future booking. This was outside of our standard policy.

We appreciate you sharing your feedback and regret that we couldn’t meet your expectations on this occasion. If you have any further questions, our support team would be happy to help.

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