We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
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Review summary
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Reviews shaping this summary
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
had both Jim Mitchell and Steven Simpson in today to replace some parts on our machine. As always they were very polite and efficient - got here promptly and the job was done with extreme care and e... See more
Company replied
Johnathon came out carry out a routine service today. He is very knowledgeable, personable and explains clearly what has been done and if any remedial work needs carrying out. A credit to Pitney Bowe... See more
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Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warren Smith - Excellent
Warren Smith called me and talked me through the problem I was having. Warren was extremely professional and patient and explained everything clearly and logically and fixed the problem we were having over the phone, which saved us and Pitney Bowes time as it meant Warren could go onto his next job quicker than if he had attended in person. This was an excellent service all round from Pitney Bowes and especially Warren. Thank you.
May 8, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kaye,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Warren was extremely professional, explained everything clearly, and fixed the problem over the phone.
We appreciate your comments.
Kind Regards,
Client Experience
Full service relay 8000 machine
We had Mark & Graeme yesterday to do a full service our Relay8000 inserter.
They stripped it all down give it a refresh of new rollers & belts.
The both are very efficient and great at there jobs they had it done within a few hours and had us back up and running with no problems at all.
They have both maintained this machine for many years in my presence and any problems have been dealt with a professional manor.
May 7, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Thomas,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mark and Graham were very efficient and had you back up and running with no problems.
Thank you for your comments.
Kind Regards,
Client Experience
Office visit
Had a visit from Dave Perry today to try and fix our issue with the franking machine. He was extremely helpful and took time to look into this.
May 7, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave was extremely helpful and took the time to look into the issue.
We appreciate your comments.
Kind Regards,
Client Experience
Kevin at Pitney Bowes was brilliant…
Kevin at Pitney Bowes was brilliant would recommend
May 7, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Kevin was brilliant.
Thank you for your comments.
Kind Regards,
Client Experience
Graham is a credit to Pitney Bowes
Graham is punctual - always arrives on the day and time arranged. He is easy, pleasant and polite to work with and very efficient.
May 6, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Susan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham is punctual, easy, pleasant, and polite.
We appreciate your comments.
Kind Regards,
Client Experience
Graham Milburn is a very efficient
Graham Milburn is a very efficient, reliable and always willing to help when he comes to service our mail machine.
May 6, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ann,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham is very efficient, reliable, and always willing to help.
Thank you for your comments.
Kind Regards,
Client Experience
Jim gets a 5 star award
Jim was an absolute pleaure to deal with, he understood my "blonde" moments and helped me with the set up of our new machine
May 1, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Elizabeth,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was a pleasure to deal with and helped you with setting up your new machine.
We appreciate your comments.
Kind Regards,
Client Experience
Jim was so friendly and efficient
Jim was so friendly and efficient. Our franking machine was set up in absolutely no time at all. He was a pleasure to deal with
May 1, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Joan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was friendly and efficient, and your franking machine was set up in no time.
Thank you for your comments.
Kind Regards,
Client Experience
Great professional service
Jim rang from Pitney Bowes to talk me through the installation process. Friendly, helpful and professional.
May 1, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was friendly, helpful, and professional.
We appreciate your comments.
Kind Regards,
Client Experience
ashley did a great job as always…
ashley did a great job as always thankyou
May 1, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Richard,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Ashley did a great job as always.
Thank you for your comments.
Kind Regards,
Client Experience
Jim was 'frank' about franking and it worked a gem!
Jim Mitchell was a great help as I had a VERY tight restricted space to work cables and leads etc through behind a wall cavity and he was very patient and pleasant to deal with. I would think he deserves a pay increase for his patience alone and helping me overcome the challenges I had. (I struggle using the TV remote so ANYTHING techy is difficult for me and Jim was a gem as he was 'frank' about what needed to be done and how to do it and it really worked! :) Well done Jim.
April 24, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was a great help, very patient, and pleasant to deal with.
We appreciate your comments.
Kind Regards,
Client Experience
Jim was a pleasure to deal with
Jim was a pleasure to deal with. He was very helpful and got the franking working from start to finish.
He went above and beyond to help me out.
April 29, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sinead,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was a pleasure to deal with, was very helpful, and got the franking machine working.
Thank you for your comments.
Kind Regards,
Client Experience
Jody was friendly
Jody was friendly, helpful and very patient with us as we are always so busy..Thank you.
April 29, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jane,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jody was friendly, helpful, and very patient.
We appreciate your comments.
Kind Regards,
Client Experience
The Lovely Warren
Warren came to carry out a service to our franking machine at Pets at Home. He had previously been out to repair an issue and advised me a service was due. On both occasions he has been fabulous, each time explaining what he was doing so I was fully aware. Nothing is too much trouble. Thanks Warren for being a star :-)
April 28, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kerry,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Warren was fabulous, explained what he was doing, and that nothing was too much trouble.
Thank you for your comments.
Kind Regards,
Client Experience
Pitney Bowes engineers are very knowledgeable and run a very professional service
Pitney Bowes engineers are very knowledgeable and run a very professional service. Equipment was installed without any issues. Training and Instructions regarding the new install were excellent. Any queries we had were answered straightaway.
April 28, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that our engineer was very knowledgeable and professional, and the equipment was installed without any issues.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we were very helpful.
Thank you for your comments.
Kind Regards,
Client Experience
Great customer service
Great customer service. Jim is very professional and extremely knowledgable.
April 28, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very professional and extremely knowledgeable.
We appreciate your comments.
Kind Regards,
Client Experience
Professional quick response and patient…
Professional quick response and patient whilst we made up our minds - shout out to Emma Eastwick
Senior Client Relationship Manager who handled our quotes and installation
April 23, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jo,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Emma was professional, patient, and quick to respond.
Thank you for your comments.
Kind Regards,
Client Experience
Can not get any helpful response when there is a problem.
I went on their website to try and resolve an issue. "we don't use bots we use real people on chat!" they make a big point about splashing on the website. Well, the real people are less helpful than a chat bot. "sorry i can't help you with that" - cuts me off before i have a chance to fully explain my issue, at least a bot says "is there anything else". So I try again - near enough same response, completely pointless having a chat service if you refuse to help people. I have had customers also complain about this same issue as well that they can not contact anyone who is willing to help them, despite being told "contact pitney bowes".
April 27, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ava,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was a great help, was very clear, and patient.
Thank you for your comments.
Kind Regards,
Client Experience
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