We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
Company replied
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
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Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I had a smooth and straightforward…
I had a smooth and straightforward experience with Pitney Bowes. From the demo, to getting the quote, to ordering and delivery all was first class. The installation and support throughout has been 10 our of 10. If I was to give any negatives it would be the invoicing but once explained made perfect sense, Thank you for making the process simple and reliable.
March 10, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Alison,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you had a smooth and straightforward experience with us, and the process was simple and reliable.
We appreciate your comments.
Kind Regards,
Client Experience
Mike has been extremely helpful and…
Mike has been extremely helpful and supported me all the way. Thank you!
March 10, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Syed,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Mike has been extremely helpful and supported you all the way.
Thank you for your comments.
Kind Regards,
Client Experience
We recently had a visitor system installed
We recently had a Pitney Bowes visitor system installed across our Colleges. The process from ordering equipment and delivery was really smooth. Roderick came to install and set up the system. There were quite a few staff needing to know how to use the system and Roderick explained everything so well. He was quick in install the system and then talk it through with staff. Roderick answered all our questions and everyone was extremely pleased with the process so we can't thank him enough!
March 3, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Annie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Roderick was quick to install the system, talked it through with staff, and answered all your questions.
We appreciate your comments.
Kind Regards,
Client Experience
Really helpful service from Graham
We had some issues with the installation of our franking machine but Graham Milburn was extremely efficient in resolving this for us and checked in afterwards to ensure there weren't any further problems - thank you!
March 10, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Graham was extremely efficient in resolving the issues with your franking machine.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent long term service and support
We have used Pitney Bowes franking machines in our hospital postroom for many years, and the service support has always been reliable. A special mention to Stuart Burton, who has looked after our site for around 20 years. He has always been professional, friendly, and quick to resolve any issues whenever they arose.
Stuart has always handled everything smoothly and kept us informed throughout the process. His support over the years has been greatly appreciated by our team.
Thank you Stuart for your consistent service and support.
March 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart has always been professional, friendly, and quick to resolve any issues.
Thank you for your comments.
Kind Regards,
Client Experience
The engineer resolved the issue very…
The engineer resolved the issue very efficiently and quickly.
March 6, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Steve,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the engineer resolved the issue very efficiently and quickly.
We appreciate your comments.
Kind Regards,
Client Experience
Top notch work
Recently we had to have an update to the handheld devices as Pitney Bowes provide the hardware. During the entire process I was very impressed with the lead engineer Stuart as he clearly explained why the upgrade was necessary and also further clarified the importance of this. A very approachable person who clearly has the passion for the job. Top notch engineer who knows how to make a customer happy.
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jamie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you were very impressed by Stuart.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Pam,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that David dealt with the matter efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
The guy was lovely when he came in and…
The guy was lovely when he came in and was very professional and sorted the problem right away.
March 4, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we were very professional and sorted the problem right away.
Thank you for your comments.
Kind Regards,
Client Experience
I was dealt with by a lovely gentleman…
I was dealt with by a lovely gentleman named Rory today who was polite, professional and extremely helpful. Many thanks.
March 4, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Rory was polite, professional, and extremely helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Quick efficient service
After completing the trouble shooting, we reported a problem with our franking machine with Pitney Bowes. They talked us through a couple of additional thangs to try, but when they didn't work, they sent an engineer. The engineer was quick and efficient, changed the printer head and gave the unit a clean. He was here less than 15 minutes... no fuss.
March 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Tara,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the engineer was quick, efficient, and resolved the issue with no fuss.
Thank you for your comments.
Kind Regards,
Client Experience
Fantastic service
Fantastic service — friendly, efficient, and very helpful. Couldn’t ask for more
March 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you received fantastic service, and we were friendly, efficient, and very helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Mo,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you received great service and that the staff were patient and knowledgeable.
Thank you for your comments.
Kind Regards,
Client Experience
We always deal with Alan and everything…
We always deal with Alan and everything is always on point, in great time and hassle free.
March 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Alan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that every time you deal with Alan, everything is on point, in great time, and hassle free.
Thank you for your comments.
Kind Regards,
Client Experience
we had a fault on our franking machine
we had a fault on our franking machine, Graham Milburn came out to fix the fault, he had to order a new part in for our machine and kept me informed all the way.
March 2, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Joanna,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Graham came out to fix the fault, ordered the new part, and kept you informed all the way.
We appreciate your comments.
Kind Regards,
Client Experience
Alan and Ashleigh two wonderful guys…
Alan and Ashleigh two wonderful guys were fantastic could not ask for a better team.
March 2, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Alan and Ashleigh were fantastic.
Thank you for your comments.
Kind Regards,
Client Experience
Great response on support request
February 27, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Chris,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear you had a great response to your support request.
We appreciate your comments.
Kind Regards,
Client Experience
Emma was really helpful and easy to…
Emma was really helpful and easy to deal with. Everything was handled quickly and clearly, and she made the whole process straightforward. Great communication throughout — thanks Emma!
February 27, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello James,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear Emma was helpful, a great communicator and made the process quick, clear and straightforward.
Thank you for your comments.
Kind Regards,
Client Experience
Alan Has always been very helpful…
Alan Has always been very helpful spending extra time with us to show us how to use the machine, the different functions and evening doing pre-settings and customized settings for our common types of enveloping. Thanks again
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Alan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear Alan is always helpful and spends time explaining the different functions on the equipment and adjusting them to your needs.
We appreciate your comments.
Kind Regards,
Client Experience
Efficient Service
I found Pitney Bowes service to be excellent. Jim Mitchell was very helpful. He talked me through the set up and had it up and running in no time. I found him to be both helpful and professional.
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear you had a positive experience with Pitney Bowes service and that Jim was helpful, professional and had it set up and running in no time..
Thank you for your comments.
Kind Regards,
Client Experience
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