We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
Company replied
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
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Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Neil was super helpful
Neil was super helpful, ran through all the troubleshooting steps that we couldn't.
Although the unit wasn't fixed, I feel like we're in good hands.
March 16, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Neil was super helpful and walked you through all the troubleshooting steps.
We appreciate your comments.
Kind Regards,
Client Experience
Mike was really helpful
Mike was really helpful. He phoned us promtly and talked us through our problem and solved it quickly. He had a fiendly helpful way and made it easy for us.
March 16, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Peter,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mike was really helpful, phoned you promptly, talked through the problem, and solved it quickly.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent Engineer Service!
Warren, our engineer came out very quickly to sort our machine issue & not only did he resolve the main issue very quickly, he also fixed another few we weren't aware of! Very friendly & knowledgable, Warren is a credit to Pitney Bowes.
March 16, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Warren resolved the main issue and also fixed other issues you were not aware of, and they were very friendly and knowledgeable.
We appreciate your comments.
Kind Regards,
Client Experience
The franking machines printer motion
The franking machines printer motion was broke and the case was created and this was successfully fixed on the same day we called. top service from Stuart.
March 12, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Garry,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart fixed the issue the same day and provided top service.
Thank you for your comments.
Kind Regards,
Client Experience
Friendly and efficient customer service
The setting up was very straight forward, and Jim (Mitchell) very patient and friendly throughout the whole process.
March 12, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very patient and friendly throughout the process.
We appreciate your comments.
Kind Regards,
Client Experience
Jim Mitchell visited our office on…
Jim Mitchell visited our office on Tuesday 10th March to repair our franking machine, as always Jim was very knowledgeable and professional and completed the work to a very high standard. He also gave us great peace of mind by thoroughly testing the machine before his departure. A true professional.
March 11, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Donald,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very knowledgeable, professional, and completed the work to a very high standard.
Thank you for your comments.
Kind Regards,
Client Experience
Putting your imporant needs first
March 12, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kenneth,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we put your important needs first.
We appreciate your comments.
Kind Regards,
Client Experience
1st Class Service!
We had an issue with our 1st Class and 2nd Class Barcodes. We contacted David R Martin for advice who immediately contacted Steven Simpson.
Steven very kindly took the time to explain what we needed and helped resolve our 1st & 2nd class graphics, then the next day David R Martin arrived on site to remedy the situation.
Both Steven and David went above and beyond to help, with such a quick turnaround, we cannot thank them both enough.
We received a 'First Class Service' from start to finish - thank you both.
March 13, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Wendy,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Steven and David went above and beyond to help.
Thank you for your comments.
Kind Regards,
Client Experience
Great speedy repair
March 13, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Adrian,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we provided a great, speedy repair.
We appreciate your comments.
Kind Regards,
Client Experience
Graham was very polite & helpful
Graham was very polite & helpful, showed me something on the machine I didn't even know I could do. So extremely happy.
March 13, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lisa,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Graham was very polite and helpful, and you are extremely happy.
Thank you for your comments.
Kind Regards,
Client Experience
Great training and aftercare service
March 11, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we provided great training and aftercare services.
We appreciate your comments.
Kind Regards,
Client Experience
One of the engineers who regularly…
One of the engineers who regularly attends our call outs, Mr Roderick Joseph is always a pleasure to host - incredibly friendly, very knowledgeable and always does a great job for us - cannot speak highly enough of him! You are very lucky to have such an employee - From Jamie P at PCM UK Ltd
March 10, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jamie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Roderick is always a pleasure, incredibly friendly, very knowledgeable, and always does a great job.
Thank you for your comments.
Kind Regards,
Client Experience
New machine delivered well in advance
New machine delivered well in advance. Contacted before installatio visit to let us knwo it was happening
March 12, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the new machine was delivered well in advance, and we contacted you to let you know what was happening.
We appreciate your comments.
Kind Regards,
Client Experience
Part replacement.
We had two belts replaced by Dave Perry. The belts ordered were delivered quickly and now the slicer machine works like a dream.
March 12, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Francis,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Dave replaced your belts and now the machine is working like a dream.
Thank you for your comments.
Kind Regards,
Client Experience
At Bangor University
At Bangor University, we rely on efficient logistics and dependable service. Our recent experience with Pitney Bowes, specifically with Dave Perry, has been nothing short of excellent. Dave provides a level of fast, friendly, and proactive service that is rare to find. He truly understands the needs of a large institution and makes our workflow seamless. Highly recommended for any organization looking for a dedicated partner
March 11, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Dewi,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Dave provided a fast, friendly, and proactive service.
We appreciate your comments.
Kind Regards,
Client Experience
Took a while to get the proper support…
Took a while to get the proper support from customer service, but once they got into contact with me they were very helpful
March 11, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the support from customer service was very helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Warren Smith
The issue with the franking machine could not be resolved over the phone, so warren smith attended site the next day. Warren Smith was able to diagnose the problem almost immediately. As soon as the parts arrived, he attended site and repaired the machine. this is the second time I have met Warren and find him very pleasant, professional and knowledgeable about issues we have raised.
March 11, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Margaret,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Warren diagnosed the issue immediately, repaired the machine, and was pleasant, professional, and knowledgeable.
Thank you for your comments.
Kind Regards,
Client Experience
Envelope Machine Service
After issues with payments being allocated to the accounts the Pitney Bowes engineer Warren Smith attended site at serviced our envelope machine. Throughout the process of resolving the issues relating to invoices and payments Warren was very helpful and tried to keep me as informed as possible about the situation and could not have done anymore than he did to try and help us out.
March 11, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Paul,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Warren was very helpful, kept you informed, and could not have done any more to help you out.
We appreciate your comments.
Kind Regards,
Client Experience
Stuart was a thorough professional and…
Stuart was a thorough professional and did everything perfectly.
March 11, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Serena,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was a thorough professional and did everything perfectly.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent experience.
The team had an excellent experience with the engineer (Roderick) who attended both Tooting and Wandsworth campuses. He arrived promptly, quickly setup the system. His professionalism, clear communication made the whole process smooth and stress‑free. I really appreciate the high standard of service provided and the reliability shown throughout. Highly recommended.
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Dorcas,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Roderick arrived promptly, quickly setup the system, and made the whole process smooth and stress-free.
We appreciate your comments.
Kind Regards,
Client Experience
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