Pixnlovepublishing Reviews 5

Edit:
Maybe I've been a bit harsh with my words so I bumped up the the review to 2 stars, but it was still a really frustrating situation. At least I got the game after all in the end.

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Tried to pre-order No More Heroes 3 Deluxe Edition.

Site constantly crashed because of the amount of traffic, which made pre-ordering a hellish and almost impossible experience, and made many people miss out on their pre-order. Luckily I've managed to get mine after a lot of frustrating attempts.

One week before launch they mailed to their international customers (in French) that due to a shortage of materials because of the pandemic, they couldn't promise to deliver on release date, but promised to keep us up to date. Annoying, but maybe beyond their control. (Side note: They told us that the production would be more expensive than initially expected, but promised us that we wouldn't have to pay more. How generous of them, am I right?)

Three weeks after this mail and two weeks after the launch date, I still haven't received my game and have received ZERO updates from them.

Me being disappointed is an understatement. I am a long time No More Heroes fan, I was one of the first to pre-order the game, paid more money for a deluxe edition, and the result is me being treated like crap. I've never ever written a Trust Pilot review, but this disappointment made me finally reach for this site to express my experience.

Suda51 if you're reading this, please never work with this company ever again if they continue like this.

Pre-ordered two versions of the same limited edition game from these guys, they sent only one. When I contacted them, after a week of waiting for a reply, they merely stated “from our delivery notes, your item was delivered, thank you”. So I explained again that I was missing an item, a few days after they asked me for order confirmation, even though they clearly had it on their site records. Sent them the info, a week later they said they’d look into it. Meanwhile I cancelled another preorder I had with them because I was getting nowhere. After 3 weeks they said they had refunded me, but had not. Ended up having to go through PayPal to get my money back, which I finally received 2 months after starting the process. Avoid, they clearly have zero interest in customer service.

They charged me for 2 items instead of 1, i try to contacted them 2 times trought their costumer service and 2 times trought twitter, they ignored me. AVOID this site

Order some books in English from them, they took my money, but I got no order confirmation email. I tried to contact them but they only had an email address and no-one would reply. I've had to contact the bank to try and get my money back.