PizzaExpress Reviews 

1,166
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, describing them as welcoming, friendly, and providing excellent service. Many people appreciate the attentive and helpful nature of the team, which often makes their visits enjoyable and memorable. Reviewers often highlight specific individuals who go above and beyond to ensure a positive dining experience. However, some people were dissatisfied with aspects of the service, citing instances of being ignored, slow service, or staff appearing unhelpful or bored. There are also repeated concerns about the food quality, with some consumers reporting pizzas being dry, having minimal toppings, or being undercooked. Additionally, a few customers noted issues with cleanliness or being seated near unpleasant areas.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional customer... See more

Service

Customers consistently note ambiguous experiences with service, with many praising exceptional staff who are... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing delight over delicious... See more

Quality

People report ambiguous experiences with quality, with some customers consistently praising the food as... See more

Location

Consumers find location to be ambiguous, with some reviewers expressing strong affection for specific... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have visited Sidcup Pizza Express twice on a Saturday lunch time: 7/3 and 21/2. Food is good, when it arrives. The branch is understaffed given the number of customers that arrive. The problem is with... See more

Rated 2 out of 5 stars

Hi, apart from food, the service was below standard in Ashford outlet area. The staff was taking an ages in taking order and forgot to bring plates, glass and deserts. And when we reminded s... See more

Rated 2 out of 5 stars

We came on a Sunday around 5:30pm to Pizza Express in Bristol, Southgate. The restaurant was completely empty (I’ve uploaded pictures to show this), yet the staff refused to let us sit in the open... See more

Rated 2 out of 5 stars

Neurodivergent nightmare. Brought my boyfriend here for his birthday, surrounded by screaming children. Waited 20mins for a drink and initially denied an app voucher my boyfriend had for a desert be... See more


Company details

  1. Take Away Service
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway

Information provided by various external sources

Experience the finest ingredients, eye-catching design, friendly and efficient service - all wrapped up with the passion for pizza which infuses everything we do at PizzaExpress?


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(1,166)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Terrific evening

Terrific evening of good food and excellent band at Pizza Express Live Holborn. Excellent staff, especially the lady on the door who managed to rearrange the seating so we could sit with another friend. Thank you!

June 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Pizza Express a rip off

Cheam village branch practically empty but waited an unacceptable time for food which although enjoyable was nearly £50 for two and not value for money. How they charge this much for inexpensive food is unbelievable, as such will not be coming back here again as to me a rip off. In addition requested to add a service charge which I ignored. Last time I go to Pizza Express as costs as much as a steak nowadays .

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

Insufficient topping to cover the base!

Just opened a Pizza Express frozen pizza. What a let down, the sauce doesn't even cover the very small section of the base that isn't crust.
I have eaten in pizza expresses from London to Leeds and many in between but after this frozen pizza base with a dash of topping I won't be going into restaurants nor buying frozen. A waste of money.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great new menu at Pizza Express at…

Great new menu at Pizza Express at Swindon! Love the salads but prefer the dough balls as opposed to bread sticks.

Prefer chefs to use gloves -saw my goats cheese handled by the chef. Good service.

June 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Dusgusting staff product and absolute ripp off…

How is this place even still existing the food was cold horrible and and £24 for a 9 inch pizza???? advertised as a much larger pizza. Absolute rip off and trading standards would have a field day with this company spent 48 pounds and got 2 9 inch cold pizzas in much bigger boxes thought we were getting the largest size not just the largest box called the restaurant who literally told me were pizza express you pay for the name not the flavour I couldn't believe it staff care less than the customer

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Manger likes to fight with staff on shop floor

Was in Worcester branch tonight manager and staff fighting over stolen unpaid wages, manager acted super unprofessional then started acting like a hard man after the staff left, manger acted like a child demanding keys back, I will not be back if the company does not pay its staff properly as that pure disgusting as the manager came off as a total idiot.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

A stress-free, fun-filled celebration that didn’t cost a fortune.

We recently hosted our daughter's 9th birthday party at Pizza Express in Harlow, and we couldn't be more grateful for the incredible experience. The staff were absolutely amazing—so welcoming, friendly, and full of energy. They ran the entire party from start to finish, keeping the kids entertained and making everything run smoothly. The food was delicious, and all the children had a fantastic time. It was a stress-free, fun-filled celebration that didn’t cost a fortune. Thank you, Pizza Express Harlow, for making our daughter’s birthday so special! Highly recommended for kids' parties.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish service order came in scattered…

Rubbish service order came in scattered and when I called to report the condition in which my order was delivered the lady who pick up the phone rude with no customer service manner. Rubbish service and rubbish customer service.

June 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Epsom branch Pizza Express

Talking about Epsom branch Pizza Express.

Food was okay but the service was horrible. We had a bad experience on Sunday. The short haired waitress was rude and disrespectful and billed us twice for the same item which we did not notice until later. I wouldn't recommend this Pizza Express to anyone

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Hampton Court Pizza Express

Hampton Court Pizza Express
We have just had some great pizzas at Pizza Express Hampton Court. The meal was really great and made even better because we were served by Rosa, who was really lovely, funny, kind and professional. We’ll definitely be back. Thank you Rosa

June 5, 2025
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Rated 1 out of 5 stars

pizza express you have lost the plot

Yet another pizza express where the stuff are so lovely but over worked seriously under paid and dealing with 100 deliveroo orders b4 anyone sitting in to !! Honestly pizza express you have become a money making machine and that’s all u bloody care about!! a disgrace

May 29, 2025
Unprompted review
Rated 4 out of 5 stars

We really enjoyed our meal at…

We really enjoyed our meal at Plymouth's Theatre Royal Restaurant.
We dined pre-show at PizzaExpress there.
The staff are welcoming, friendly, and efficient.
Our Romana La Reine pizza's and mixed salad were delicious.
We didn't rate the Birthday IPA though, it was the worst IPA we have ever tried. Really lacking any flavour, cheap tasting.
If you're an IPA lover - avoid it. You'll be terribly disappointed.

Really happy to see Cornish Orchards Cider on the menu - We will be sticking to that next visit.
Always a good flavour and much better value than the miserable tasting Birthday IPA.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

For years i have been a fan and also…

For years i have been a fan and also long running Gold member. It takes one bad experience and bad senior staff attitude to make you think twice about spending your money at PE. Especially when they have cut the portions, raised the prices and moved away from quality to a downgrade. Still, it wasn't that, it was what the senior head of the branch where i dined, and her attitude that changed everything forever. Sel a view PE

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

They did not let me have a different…

They did not let me have a different side. I even offered to pay extra. They did not have things on the adult menu that they had on the kids menu. They undercooked my chicken and therefore I had to ask for them to cook it more- I had already been waiting over half an hour. They're service was terrible and I find the staff members rude, I would not recommend going here.

May 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Pizza Express

Pizza Express, Cribb Causeway, Ordered a takeaway via just eat, Order arrived within 15 minutes of the delivery time.
Pizza was cold, Dough Balls, cold,

*Both had gone hard and was inedible*
Ordered value £59. 38.
Just eat refunded £9.38.
Pizza Express refused to take any responsibility for the poor quality food.
See below thier final response, totally unacceptable from this company.

If you remain unhappy with the resolution offered by Just Eat I would suggest contacting them again to discuss your complaint further.

As Pizza Hut Customer Care are unable to assist you further with your complaint, we would deem your contact closed and I must make you aware that any further correspondence in relation to this contact may not receive a response.

Best Wishes
Darren
Senior Team Manager
Pizza Hut Customer Care

May 24, 2025
Unprompted review

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