Placesleisure Reviews 

1,445
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 707 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the clean environments, knowledgeable instructors, and well-equipped facilities available for daily fitness routines and relaxing swimming activities. Many visitors deeply enjoy the welcoming atmosphere provided by the team and find the fitness classes to be exceptionally engaging and supportive. However, some reviewers were not happy with ongoing maintenance challenges that frequently left gym equipment broken, pools out of commission, or facilities closed for extended periods. Some people also felt that front desk interactions could be frustrating due to unhelpful staff attitudes and occasional overcrowding in the swimming lanes.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from unhelpful service to welcoming... See more

Facilities

Customers had ambiguous experiences with facilities, ranging from praise to severe criticism. While many... See more

Location

Clients share ambiguous opinions on location, as experiences vary significantly across different sites. While... See more

Quality

Reviewers share mixed feedback about quality, with some highlighting highly skilled instructors, a great... See more

Service

People report mixed experiences with service, pointing to long wait times, poor communication, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had an incident when taking my little girl swimming and a member of staff, Dave Matthews I believe (reception staff, tall, Curtain styled hair and between 20 and 30 years of age) spoke to me, in fro... See more

Company replied

Rated 3 out of 5 stars

Pool was reduced length due to a technical problem, but no notice to that effect or an apology for any inconvenience. This sort of thing happens too frequently. Illustrates a lack of care for the me... See more

Company replied

Rated 3 out of 5 stars

Too many kids and the parking is awful, paying £50 a month to not be able to park because people are coming in to use costa is ridiculous, there needs to be parking for members and parking for people... See more

Company replied

Rated 3 out of 5 stars

Whoever Manages the Fairfield Site at Dartford needs removing. It is quite obvious by so many un-helpful, miserable Staff that there are internal Issues going on. Also, despite receiving 3 confirmatio... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(1,445)

675 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value for money

Great local leisure centre which is good value for money.

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Deborah, thank you for your review we greatly appreciate your feedback. Best wishes Vicky

Advertisement
Rated 5 out of 5 stars

Absolutely lovely centre

Absolutely lovely centre, so so clean, I nice to spend time meeting up with friends for a swim and a coffee.

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Susan, thank you for your review it's lovely to hear such positive feedback about the centre and that it's part of your social routine. Best wishes Vicky

Rated 3 out of 5 stars

More Classes Needed

I have on numerous occasions expressed the frustration of members not being able to gain a place on Zumba Gold classes. I have asked why some of the £215 million profit made by the company can not be used to train staff as zumba teachers, but I suppose the company is only interested in profit.
However, at least Sherry the zumba instructor has been able to offer another class on a Monday morning, but only 10 people can be accommodated, so classes are still over subscribed.

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Miss Smith, thank you for your review we appreciate your feedback. Could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Great gym with plenty of classes and…

Great gym with plenty of classes and good equipment.
Reasonably priced
Lots of choice of classes at different times
Everyone’s friendly and helps each other out
Nice social hub as well as a fitness Centre

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Miss Whitmore, thank you for your review we appreciate your feedback it's great to hear you are enjoying using the centre. Best wishes Vicky

Rated 5 out of 5 stars

Carnival leisure centre

Carnival leisure centre staff are very friendly, and welcoming. The cleaning staff do a brilliant job keeping the pool and surrounding areas clean and tidy.
A big thank you to them all.

March 10, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Sue, thank you for your review and feedback it's greatly appreciated and will be sure to share with the team. Best wishes Vicky

Advertisement
Rated 5 out of 5 stars

Great Local Leisure Centre

The whole building whilst quite old compared to other Centres, is kept Clean. Very impressed by the environment. Good Gym, Clean Changing Rooms and Excellent Pool and Health Suite.

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Eddie, thank you for your review we appreciate your feedback, we're glad to hear you are enjoying the centre. Best wishes Vicky

Rated 5 out of 5 stars

Fantastic facility

I have worked in swimming pools and leisure centers for most of my adult working life in a hands on and management position Berwick leisure center is a great example of how a center should be .My only slight issue would be that if I suspend my membership I was informed that I would need to pay a rejoin fee this I find unfair (I am aware of the special offer available at the moment) in all the centers I have worked in no rejoining fee was implemented if a member suspended his or her membership I feel this could possibly effect people rejoing,what are your thoughts on this .

March 12, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Kevin, thank you for your lovely review and feedback if you could email enquiries@pfpleisure.org with your feedback. Thank you in advance Vicky

Rated 4 out of 5 stars

Another great aqua workout with…

Another great aqua workout with instructors at the dolphin leisure.

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Lalaine, thank you for your lovely review and feedback, it's great to hear you are are enjoying the aqua classes. Best wishes Vicky

Advertisement
Rated 1 out of 5 stars

Not enough classes for members

Increased membership fees and increased members but NO increase in fitness classes or equipment or gym facilities or changing rooms or lockers or toilets or carpark spaces. Don’t waste your money.

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Mrs Richardson, thank you for your review we appreciate your feedback, could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Everyone is friendly and helpful

Everyone is friendly and helpful
I always enjoy my swim

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Jim, thank you for your review, it's great to hear you feel our staff are friendly and that you enjoy swimming with us. Best wishes Vicky

Rated 5 out of 5 stars

Lovely centre

A great centre to visit with plenty of activities and an easy booking system if needed.

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi, thank you for your review and lovely feedback it's greatly appreciated. Best wishes Vicky

Rated 4 out of 5 stars

Everything.

March 10, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Jude, thank you for your review it's greatly appreciated. Best wishes Vicky

Advertisement
Rated 3 out of 5 stars

Could always improve

Places - Eastleigh: Could always improve. We’ve just had a fee increase so be nice to see some more classes added to the programme

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Shelly, Thank you for your feedback. Can you please email enquiries@pfpleisure.org with the centre this would relate too for this to be passed on to the centre manager. Thanks, Nikki.

Rated 5 out of 5 stars

Super reception staff our first line of…

Super reception staff our first line of contact.

March 6, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Denise, Thank you for sharing your positive feedback, Its great to hear our receptionists are being recognised for their hard work, Thanks, Nikki.

Rated 3 out of 5 stars

Very poor hygiene overall in this gym.

Very poor hygiene overall in this gym.
Equipment never gets cleaned and is in a layer of dust, hairs & god knows what else.

March 10, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Christy, I am very sorry to hear this, Can I ask you to email enquiries@pfpleisure.org with the centre this would relate to for this to be passed on. Thanks, Nikki.

Rated 5 out of 5 stars

The staff are amazing who work at…

The staff are amazing who work at Waltham abbey leisure centre always happy to help and it’s a very nice and relaxed atmosphere

March 10, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Marc, this is great to hear! Thank you for sharing your positive feedback. Thanks, Nikki.

Advertisement
Rated 3 out of 5 stars

Too many kids and the parking is awful

Too many kids and the parking is awful, paying £50 a month to not be able to park because people are coming in to use costa is ridiculous, there needs to be parking for members and parking for people coming in to drink coffee, pi++ take imo. The time it takes for machines to be fixed aswell is mental. Other than that the gyms good

March 10, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Lee, I am very sorry to hear this, In order for your feedback to passed on can you please email enquiries@pfpleisure.org with the centre this would relate too. Thanks, Nikki.

Rated 5 out of 5 stars

Placesleisure at Wycombe

Placesleisure at Wycombe. Great venue. Plenty of classes & well equipped gym. Worth a visit for sure! Recommended 👍💪😀

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Kerry, Thank you for sharing your great feedback, I will ensure this is passed on to the centre. Thanks, Nikki.

Rated 5 out of 5 stars

I joined the xcel to lose weight to…

I joined the xcel to lose weight to build up strength. (As I turned 66 years old this month.) to feel better in myself as I suffer with depression anxiety. Since i joined the gym my anxiety my well being has increased significantly. Happier in myself. I leave the gym at the xcel after a good work out pleased with myself. The only issue I have with the gym is I be waiting ages to go on the weight machines as other members sit on the weight machine on their phones for ages. Or chatting to another person on the other machine near them. Mostly ignoring is they are on their phones for 10-15 minutes not moving off or away from the weight machines having to wait on them to finish. I have had to do extra work out on other weight machines which I don’t want to do just waiting on that someone to get off their phones to carry on using the machine. Making other people wait while their on their phone then to start using the weight machines a is selfish and out of order. Both men and women

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Jules, This is great to hear! Thank you for sharing this. I will ensure this is passed on to the centre and ask the general manager to look into phone issue. Thanks, Nikki

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look