Although I make my purchases when there is a sale or special offers the components/clothing/shoes I have ordered are all excellent. The orders are fulfilled quickly, efficiently and all queries dea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought a lot of items (parts, accessories, clothing) from Planet X over the last few years,most recently an MTB helmet. Everything has been good quality. Customer service is excellent and deliv... See more
Planet X generally responds promptly and does their best to answer questions thoroughly. At times, responses can be a bit short, but overall they’re very helpful and make an effort to address concerns... See more
I always get great service from Planet X . My latest order was 2 Carnac short sleeved base layers which are keeping me snug and warm this winter . The fit is superb and the quality is great for the... See more
Company details
About Planet X
Written by the company
Founded in Sheffield, England over a quarter of a century ago, Planet X is an award winning, proudly independent employee-owned firm, which is run by riders, for riders. We offer class-leading products at unbeatable prices.
We design and build Planet X, On-One and Titus products, and sell over 10,000 bicycle products worldwide.
From the wonderful that you want to the weird you never knew you needed, we've got a diverse selection of brands and a collection of vintage stock you will not find on any other website.
Contact info
United Kingdom
- service@planetx.co.uk
- www.planetx.co.uk
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality and came early.
July 28, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Advertisement
Excellent service
Excellent service, quality product at competative prices. Yodel delivery 3star at best unfortunatly.
August 6, 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Happy with the experience
Happy with the experience, low prices, good quality & quick delivery...
August 6, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Pro Carbon XV
As usual, another great bike from Planet X. delivered within the stated time frame and put together really well.
Love my new Pro Carbon XV which has replaced my old rim brake version of the EC-130E
August 6, 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Always reliable.
As always, service is quick and hastle free. The lights were just what we needed at a great price.
August 6, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Advertisement
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Excellent bike purchased from the team…
Excellent bike purchased from the team at Planet X. Customer service was perfect, kept me updated with delivery and answered any questions promptly. Would recommend.
August 6, 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Brilliant value
Brilliant value, great and speed delivery, very good quality product, you can trust what you buy.
My only complaint is the returns process is from 1992, you have to print forms and fills them in, no online process. It's not even that I mind paying postage etc, who owns in printer these days!?
August 5, 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Advertisement
Goods turned up on time and were as…goods as described
Goods turned up on time and were as described. The previous difficulties logging in as a returning customer seem to have been sorted out so all good.
July 31, 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Five stars although there was a problem…
Five stars although there was a problem with delivery it was quickly rectified all good
July 31, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Advertisement
Convenient and wide range of products
Convenient and easy ordering and purchase with good range of products for cycling from clothes and accessories to components. Sale offers always encouragingly welcome.
August 5, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Advertisement
Great sale
Great sale, bought maintenance items. Delivered promptly & will be useful in the workshop.
July 30, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Very speedy delivery
Very speedy delivery, great items at good prices with just the right amount of emails etc - Class!
August 4, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.