Plants for Ponds Reviews 

611
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the plants, noting that they arrive securely packaged and quickly start thriving in new ponds. Buyers also appreciate the helpful customer support, prompt delivery services, and thoughtful personal touches provided throughout the purchasing process. People are particularly delighted by the vibrant selection and how beautifully the aquatic greenery settles into their garden spaces. However, some customers also noted occasional issues with damaged items or plants arriving looking slightly smaller than expected. A few people experienced minor delays in delivery or received packages where contents had shifted during transit.

What people talk about most

Product

People report positive experiences with product, noting that the items arrive promptly and in excellent... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive healthy, well-packaged, and... See more

Delivery service

Customers report positive experiences with delivery service, highlighting that items arrive promptly and in... See more

Order

Reviewers highlight positive aspects of order, noting that items arrive quickly, are well packaged, and... See more

Service

Consumers find service to be positive, reliable, and friendly from start to finish. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

611 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(611)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plants

Plants, snails & barley straw all arrived, promptly & in excellent condition. Good communications, too.

June 5, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

Plants arrived in good condition as…

Plants arrived in good condition as always with this company and plants now thriving in my pond

June 4, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Overall good experience

I have a reasonably big sized pond which had fish until recently. I decided to get rid of them as I had difficulty maintaining it. I found plants for ponds on Google. They have been very helpful from the start and promptly replied to all my email queries around growing water lilies. I now have three varieties of lilies growing nicely. The second set that arrived had broken leaves and the soil was pushed to one side. When I reached out they said not to worry. Sure enough they are doing well too..I would recommend them and won't hesitate to buy again.

May 22, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Trustworthy process.

Product is available, if not, theres clear information to manage expectations with prompt delivery and care instructions. Since this order I have now placed a second, the quality of the plants are excellent, now all I need is patience!

June 10, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great Company

As usual, my plants arrived in good time, beautifully packaged, and in very good condition.
I like the Plants for Ponds website too, which is informative and clear.

June 10, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

All good

All good, healthy plants securely delivered

June 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Highly recommended.

Plants arrived well packaged and in great condition and are now looking resplendent in my pond. I won't hesitate to use Plant for Ponds again.

June 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Pond plants arrived alive

Pond plants arrived alive, beautifully packed! Plants were healthy and green, even starting to put out babies. Very happy with my purchase and definitely recommend.

May 23, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Delighted with the experience

The heads up on when new plants are available really helpful. I was delighted to find some Frogbit this year. The plants are packaged beautifully. The delivery service takes account of any holidays to make sure you're there to receive it. The plants were in fabulous condition and are all thriving.

May 26, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

Great quality plants and quick…

Great quality plants and quick delivery. Thank you

May 26, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

A helpful company

We did originally have a problem with our order, which arrived promptly but had obviously suffered by travelling in the extreme heat we were experiencing.
We took a photo as advised and Lucy got back to me straight away, agreeing that it probably was the heat and they would arrange a replacement for us.
When dealing with live plants and erratic weather conditions, it is inevitable that there may be problems, but if the company is happy to replace and it is easy to communicate with a helpful human being it makes a huge difference. Our replacement came in good time and we were kept in touch with what was happening. The new plants are settling well in the pond now. I would be very happy to use this company again.

May 26, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Informative website

Informative website, wide range of plants and good customer service.

May 26, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Arrived very promptly

Arrived very promptly, well packaged and great quality plants

May 26, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

Arrived well packed

Arrived well packed. Excellent condition. They are thriving well in my pond. Thank you for your service

May 22, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I was impressed when the plants arrived…

I was impressed when the plants arrived - healthy, good condition and size

June 4, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent quality plants, carefully packed so arrived in good condition.

Plants for Ponds has a very comprehensive range of plants with clear information on what will work in a particular size pond and its location. I only have a small pond but already a frog has appeared. The plants I ordered arrived quickly and were very carefully packed. They are already thriving and blooming.

June 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Always very happy with the plants I…

Always very happy with the plants I ordered, very pleased with the native water-lily I purchased in particular, growing nicely.
Lovely tean who are always on hand for great advice.
Thank you

June 2, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 1 out of 5 stars

Plant arrived in very poor condition

Plant arrived in very poor condition. Its in my pond maybe it will recover.

May 22, 2026
Plants for Ponds logo

Reply from Plants for Ponds

We're sorry to hear your plant arrived in poor condition. We hadn't received any correspondence from you prior to this review, so this is the first we're hearing of it.

If you could email us at info@plantsforponds.co.uk with photos of the plant, we'll be happy to look into this and help you further.

Rated 5 out of 5 stars

Quality and service

My order arrived as arranged. It was well packaged and in good condition. I wasn't able to deal with it immediately so it was a few days before I got it potted up in a basket and into the pond. I follwed the online instructions. It was a water hawthorn. While I was happy to see new leaves on the surface of the pond, I was thrilled to see a flower only 5-6 weeks after planting.
I find this company very reliable and the plants are of excellent quality and in good condition. With good advice on all aspects of pond maintenance.

May 30, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Brilliant service from choosing to delivery.

User friendly experience with easy to reach assistance when required.
Dispatch information and delivery tracking issued step by step until arrival at our house.
The level of care taken, and the high standard of packaging used to pack/transport the plants is incredible.
All plants arrived in excellent ++ condition and immediately started to thrive after planting.
Definitely recommend and will use again.

May 20, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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