Plants for Ponds Reviews 

611
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the plants, noting that they arrive securely packaged and quickly start thriving in new ponds. Buyers also appreciate the helpful customer support, prompt delivery services, and thoughtful personal touches provided throughout the purchasing process. People are particularly delighted by the vibrant selection and how beautifully the aquatic greenery settles into their garden spaces. However, some customers also noted occasional issues with damaged items or plants arriving looking slightly smaller than expected. A few people experienced minor delays in delivery or received packages where contents had shifted during transit.

What people talk about most

Product

People report positive experiences with product, noting that the items arrive promptly and in excellent... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive healthy, well-packaged, and... See more

Delivery service

Customers report positive experiences with delivery service, highlighting that items arrive promptly and in... See more

Order

Reviewers highlight positive aspects of order, noting that items arrive quickly, are well packaged, and... See more

Service

Consumers find service to be positive, reliable, and friendly from start to finish. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

611 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(611)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had several pond plants from…

I have had several pond plants from Plants for Ponds. Each one excellent, the one I had a delivery issue with they quickly helped me and I couldn’t be happier - thank you!

May 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

A Company That Cares.

A company that cares. Both about ponds and plants but also about the customers.Quality plants, excellent delivery service and prompt and satisfactory resolution to any problems. What more could anyone want or need.
On the Plants for Ponds website Love the detail and information about all aspects of water in the garden and and facts about all the individual plants to help make informed choices and decisions.Highly recommend.

May 11, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great service and plants

Arrived promptly, beautifully packed and protected and in good condition. Very pleased with the new additions to my wildlife pond.

April 28, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Wide choice of good quality plants

Wide choice of plants , easy to place an order. Was pleased with the level of packing to protect the plants.
Was informed of delivery time.

April 20, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants arrived in a good state

Plants arrived in a good state, and seem to be doing well in the pond. I forgot to add a crucial item to my order and they were kind enough to refund the shipping cost for the second order & were able to ship it with my original order when I contacted them about it.

April 21, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

Excellent

Plant arrived really quickly and lots of support by email from Lucy. Great, personal service 😊

April 23, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

First time purchase 2 plants both…

First time purchase 2 plants both arrived quickly packed well and healthy
Both in our koi pond doing well
Will definitely revisit with confidence when required

April 30, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Brilliant for your pond

A good website , easy ordering , very good communications regarding delivery . Also very prompt and good response to plants damaged in transport .
Initially some good advice regarding plants for our new pond.

April 27, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants for Ponds have helped me…

Plants for Ponds have helped me transform my pond and the wildlife in our garden. Their plans arrive in perfect condition. I was so pleased to find them when searching for native pond plants.

April 13, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

I cannot praise this company enough

I cannot praise this company enough. Even with our tiny pond Lucy gives us valued advice and suggestions on suitable plants and how to care for them. Including advice on how to get rid of the dreaded duck weed. That advice being, you can't! 🤣 I have always ordered from them. Their choice is rich and varied. I almost regard plants for ponds as part of our garden family. You can tell they really have a passion and love for their job. Thank you so much for all you invaluable advice!

May 6, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

My plants arrived promptly

My plants arrived promptly, well packed and healthy. 10 days in they've made my cattle trough ponds come alive - thank you

Jo

April 23, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great company to deal with

My plants arrived well packaged and they are doing very well. Thank you

April 24, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

The plants were very healthy and well…

The plants were very healthy and well packaged. They are looking amazing in my pond.

April 16, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

Great communication from the seller

Great communication from the seller. They made sure someone would be at the property to take delivery. The oxygenating plants of the month selection are vigorous and doubled in size after only a couple of weeks after being placed in the pond.

April 23, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Pond Plants

Was delivered on time and plants put out straight into the edges of the pond.

April 21, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Prompt and helpful advice

At this stage of our garden redesign I have been merely asking questions. However each question has been answered promptly and helpfully by Lucy. Customer service outstanding!

May 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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Rated 5 out of 5 stars

Healthy plants and efficient delivery

Plants were delivered promptly in very good condition and are now growing well and providing newts with shelter.

April 17, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Wildlife Pond

I was re-configuring my wildlife pond and needed a few native plants. I picked a 'bundle' and a I am very pleased with the size, selection and quality of the ones I got. Thank you!

April 16, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with, quick to respond to any query. Knowledgeable about product. Excellent quality plants .

April 2, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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