Plan Car Leasing Reviews 188

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent service - Chris and Emma made sure I've got the car I wanted, on time. Chris was honest, and kept me upto date and Emma made sure all the forms were signed off, and everything went through c... See more

Rated 5 out of 5 stars

We run a fleet of over 20 vehicles that is utilised 24 hours a days 7 days a week . We wanted a company who offers a great service at competitive rates, we found that company by using Plan Car Leasin... See more

Rated 5 out of 5 stars

We recently leased two vehicles using Plan. These were replacements for vehicles Plan arranged for us three years ago. Chris Forecast looked after us very well (as he did on the last occasion) and t... See more

Company replied

Rated 5 out of 5 stars

Ordered a Tesla Model 3 from Plan Car Leasing. Dave looked after the sale, he was brilliant. Fast to reply before and most importantly after the sale. Emma dealt with the paperwork, and delivery. Sh... See more

Company details

  1. Car Leasing Service

Information provided by various external sources

Here at Plan we provide bespoke vehicle solutions that are created from genuine impartial advice. Our service is available for individuals, businesses and fleets, Our service is driven by honesty, integrity, value and excellent service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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Rated 5 out of 5 stars

Great Company - very easy to work with

I have recently used Plan Cars for a personal lease (my first time leasing) First of all they gave me the best price for the specific car and spec that I wanted and also they were extremely responsive to any queries from pre-order stage right through to after care service.
I would happily recommend this company to friends, family, colleagues and anyone who'd listen!

September 9, 2016
Unprompted review
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Reply from Plan Car Leasing

Thanks for the 5 Star review Richard, we really appreciate your business and your positive feedback. We are grateful that you chose Plan for your first lease car and hope to retain your custom upon renewal. Please do not hesitate to contact us for assistance or with any queries throughout the term of the lease.

Rated 5 out of 5 stars

Excellent service and a great deal!

After researching various options for a new 2016 plate car I found that planyourcar provided the most competitive rates and flexible options for the model I wanted. I dealt with Chris, Emma and Ria who were highly professional and efficient throughout the process. They answered my many questions quickly, made the whole process easy and straight-forward, and got me a great deal. The car arrived on the agreed date and I couldn't be more happy. I would definitely use this company again.

September 7, 2016
Unprompted review
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Reply from Plan Car Leasing

Thank you for the 5 star review Linda, it is much appreciated. We are glad you enjoyed the experience, enjoy your new car and we look forward to dealing with you again soon.

Rated 5 out of 5 stars

Brilliant - From Start to Finish

This was my first time leasing and as you can imagine I was a bit unsure, but Plan settled my nerves. The staff - Chris, Ria & Emma were always on the end of an email or telephone to answer my many queries - All a credit to Plan. I will be coming back to Plan in 3 years time once my mini goes back.

A very happy Mini driver.

September 2, 2016
Unprompted review
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Reply from Plan Car Leasing

Thanks for the 5 star review Johanna. We are grateful that you chose Plan for your first lease vehicle and its nice to hear that you enjoyed the experience, we look forward to dealing with you again soon Enjoy your new car! .

Rated 5 out of 5 stars

Cracking service

Just took delivery of my new car from Plan GB, from start to finish the whole process was easy and a much better experience than buying from a dealership, hassle free.
Chris, Ria and Emma have been great and made everything run very smoothly.
Great deal, great service and to top it off the delivery driver was very friendly and helpful.
Thank you.

August 19, 2016
Unprompted review
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Reply from Plan Car Leasing

Thank you so much for the 5 star review John, we are grateful for your business and hope to deal with you again when you renew. Enjoy your new car.

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Rated 5 out of 5 stars

Excellent Customer Service

I would highly recommend Plan Car Leasing. They offer very competitive pricing which our local dealership was unable to match. The sales team were knowledgable and the admin team kept us up to date and were very helpful. Great customer service, thank you.

August 15, 2016
Unprompted review
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Reply from Plan Car Leasing

Thank you so much for your positive review Jason, we are glad you enjoyed the whole experience of acquiring your car through Plan.

Rated 5 out of 5 stars

Excellent service, very helpful and efficient

Called up told them the spec I wanted a Mercedes CLA200d and they provided me with the car within 8 weeks! Absolutely excellent

August 15, 2016
Unprompted review
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Reply from Plan Car Leasing

Thank you for taking the time to tell others about your experience Ben, much appreciated!

Rated 5 out of 5 stars

Good service - nice people

In the four years plus that we have been using Plan to supply our company vehicles I have found them to be honest, efficient and very friendly people to deal with. Any problems - which are few - are dealt with in a professional and efficient manner. The quotations are honest with no 'hidden' costs which I found to be a problem with some other would be suppliers. It is very refreshing in todays world to deal with a company that is a pleasure rather than a problem to deal with. I would have no hesitation in recommending their services to any company.
Coralie Wenham
Frama UK Limited
Project Manager

July 20, 2016
Unprompted review
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Reply from Plan Car Leasing

Thank you very much for the review Coralie, you and the team at Frama UK LTD are always a pleasure to deal with. At Plan we enjoy the buzz from supplying vehicles to any type of customer but to hear such great feedback from a large fleet customer is extremely satisfying, especially when vehicles are such an important purchase for your business, Thank you

Rated 1 out of 5 stars

Wrong prices

Customer service is great and everyone is very friendly but unfortunately they gave me completely the wrong figures despite me asking to have these double-checked as other companies were adamant these figures weren't possible. After being reassured I was then given 2 completely different quotes over the subsequent weeks which kept being given as corrections and ended up being more expensive than everyone else. A lot of time and effort was wasted. Needless to say the order is cancelled and I am obviously going to be delayed in getting hold of the car I wanted.

July 2, 2016
Unprompted review
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Reply from Plan Car Leasing

Dear Toseef, We apologise for this very rare mistake and thank you for bringing it to my attention via the review. The error was made by a Junior Sales team member in his first few days working at Plan, he used the wrong quote template from our system so the VAT was not calculated into your rate. This has been addressed with further training, we also changed our internal quote system to prevent it happening in the future. I believe the sales person has contacted you to apologise directly but I would also like offer you a free tank of fuel in your new car that wasn't supplied by us, just to apologise and compensate you for the time wasting - I will email you directly about this. We wish you the best of luck with your vehicle purchase and as you stated above that you were happy with the customer service before the error was made, I hope that you contact us to assist with future vehicle requirements - we would appreciate the opportunity to provide you with our usual service standards, which are second to none.
Kind Regards
Glenn Turner
Director

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Rated 5 out of 5 stars

All explained, very easy to deal with

I contacted Plancars and spoke to George Barker about my requirements and budget. He listened to my needs and came up with a couple of vehicles for me to look at. We settled on the Vauxhall Astra as it had the gadgets i had become custom to and it had a suitable size engine for my budget.
Car arrived in the morning of the delivery day and the person that delivered the car showed me all the controls and made sure i was happy.

All in all i would recommend anyone looking at leasing to contact George at Plan cars as i do believe he has your best interests in mind and will look after you. Very happy customer.

Thank you George.

June 3, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service from quotation to delivery & always very competitive.

We have leased cars from Plan for over 3 years now. Glenn & the whole team are always available to answer our questions, especially when it came to arranging collection for our old car & delivery of the new car.

The quotes were always more competitive than other websites and even the main dealers. I'm now a happy driver of a lovely A6 Black Edition.

Highly recommend Plan Cars.

Keep up the good work and look forward to what's on offer in 3yrs.

Amrik

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

BMW 218i MSPORT

We are so happy with our bmw 2 series msport. I dealt with Tony and Ria mainly and every question and detail was dealt with. Leasing a car with Plan You Car really is a no brainer.
It's cheaper with these guys than going through BMW themselves.
I recommended a friend and he ordered up a Mercedes.

March 30, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service, will recommend!

If Heineken did customer service, they could still learn from Chris, Emma and Ria at Plan Cars! They put up with my constant questions and pestering for progress with professional and yet friendly emails and phone calls. The car arrived on time, in perfect condition and the delivery driver was well presented, smiling and helpful! I'm actually looking forward to doing this all again in 2 years time!

March 21, 2016
Unprompted review
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Rated 5 out of 5 stars

Plan Car - Review

I would highly recommend using Plan Car to anyone. The service i experienced from first submitting a request to the deliver of my car was excellent. The staff i dealt with at Plan (Chris, Ria and Emma) were always very friendly, helpful and nothing never seemed too much and were always on hand.

Overall my experience with Plan Cars has been first class.

February 17, 2016
Unprompted review
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Rated 5 out of 5 stars

Spectacular Prices with Spectacular Customer Service!

After reviewing several sites, Plan Car Leasing did the best deal for the car I wanted and once I spoke to Chris it was a done deal.

The customer services representatives (Ria & Emma) have been fantastic, keeping me informed throughout the whole process and providing almost weekly updates on the state of the car.

The car arrived earlier than I expected it to and was exactly how I wanted it! Really happy and will be using the guys again when my current plan expires. I would highly recommend Plan Car Leasing to anyone! Thank you very much guys!

January 12, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent advice, great price, professional service

Thanks to all at Plan for my lovely new car delivered today, absolutely love it! So pleased that you were £5k less than the Merc dealer too. Highly recommend you too anyone who is looking for a new car. The advice the salesman gave was much better than i had from any dealer i visited, you could tell they wanted me to get the right solutionfir my needs, rather than just what they had to sell in the showroom. The staff who helped make this happen, very friendly and it was a stress free service. 👍😄

November 23, 2015
Unprompted review

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