www.plasticsheets.com Reviews 3,329

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items are precisely cut to specifications and arrive in perfect condition. Many people are also very satisfied with the packaging, which ensures the products are well-protected during transit. The ordering process is frequently described as easy and straightforward, with a good selection of products available. However, some people were dissatisfied with aspects of the order and delivery service. There are mentions of significant delays in receiving orders, with some customers experiencing long wait times even after paying for express delivery. A few reviewers also reported issues with missing items, incorrect sizes, or damaged goods upon arrival, and some found communication regarding these problems to be lacking.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of the products, noting... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as good quality,... See more

Service

People report ambiguous experiences with service. While some customers praise the great price, quick service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered twice from Plastic sheets both times my order has arrived well packaged and complete. The sizes that I ordered were spot on and the blue protector intact. I would have given five star... See more

Rated 4 out of 5 stars

Great products with multiple availability. Only reason I'm not giving them 5 stars is because turn around time for delivery for my orders to reach me is very slow and should be quicker ideally.

Rated 4 out of 5 stars

Read your emails! Ridiculous. Order placed on Monday 12th 19:19. The following day on the 13th at 07:56 I emailed them through the address on their website requesting the order... See more

Company replied

Rated 4 out of 5 stars

Generally good, items ordered were fine, tried to contact them via their “ticket” system but no reply hence 4 stars


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service from a new company

Plastic sheets are very customer focused,professional and the pricing is good. Major factor I loved is they checked my measurements and advised me I perhaps, maybe could be wrong. They were right. I changed from MM to CM and the project looked good and has delivered. Would definitely use again. JC

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered some 2mm acrylic sheet to reglaze a complicated shape clock door.

Quick delivery, sheet was cut to exact dimensions and was of good quality.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with plastic…

I had a great experience with plastic sheets, i ordered perspex one week and then an MDF order quite large, they were really good on both orders, i had a small incident with the MDF parcel with the courier but plastic sheets resolved that straight away. i would always use them now i have found them going forward.

November 17, 2025
Unprompted review
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Rated 5 out of 5 stars

The service was excellent

The service was excellent. The items I received were the exact measurements I had requested, and were delivered promptly. I definitely recommend Plastic Sheets.

November 19, 2025
Unprompted review
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Rated 1 out of 5 stars

NO communication and NO order has yet arrived!

I was expecting my order to be livered 2 days ago (express delivery) and when I had not received ANY communication over the 5 days I waited, I phoned and was told it would be chased but my order has not even been dispatched. I phoned again today and still no more news. This has caused detrimental problems with my work and I'm still no closer to understanding where my order is. I need answers and clarity on when this will arrive!!! I've already spent a fortune on different suppliers to make up for the materials you have not sent. This really is unacceptable. It's all down to communication and there has been NONE

November 25, 2025
Unprompted review
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Reply from www.plasticsheets.com

Hi Fay,

We’re truly sorry to read about your experience. Your order should never have been delayed without clear communication, and we completely understand the frustration and disruption this has caused — especially after you selected express delivery and had to source materials elsewhere.
This is not the level of service we aim to provide, and we apologise that our team did not give you the timely updates you deserved. The order will be dispatched today.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service! I ordered 4 pieces of 5mm perspex, 1 clear and 3 frosted. 10 days later received all 4 pieces in CLEAR. I spent a couple of mornings trying to get through on the phone, my issue could have been sorted with a ten minute call but they do not answer the phone. E-mailed in exasperation and finally got an answer via email. The next order should have been the 3 pieces of frosted to complete the order, I received 2, so after another frustrating week of emails and nearly 6 weeks after the original order, they sent out the complete order 0f 4 pieces but all in frosted, after this out of the 3 incorrect orders I managed to salvage enough pieces to finish the job. Worst company I have dealt with in 40 years in the building trade!

October 2, 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Peter,

Thank you for your feedback, and we’re truly sorry to hear about the issues you experienced with your order. We completely understand your frustration with receiving incorrect items multiple times, along with the difficulties in reaching us by phone and the delays in resolving your issue.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience this has caused. I have made contact with you to discuss how we can resolve this.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

The item arrived damaged and had…

The item arrived damaged and had snapped in two pieces during transit. I was unable to get through to speak to anybody regarding this and had to use the ticket system contact method on their website. I had a message to say someone would get back to me, but they haven’t. Have tried numerous attempts to contact them again, asking for a replacement to be sent, with no reply. Awful customer service.

November 17, 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Karen,
Thank you for taking the time to leave your feedback, and we're truly sorry to hear about the issues you've experienced with your order. We completely understand your frustration, and it's clear we failed to meet the high standards we strive for.
The order will be dispatched today on a next-day service.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

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Rated 5 out of 5 stars

Best quality and best customer service.

I would like to express how pleased I am with the customer service I received from Chris. He showed genuine care about my order and handled my issue with honesty, kindness, and professionalism. He was friendly, attentive, and truly made an effort to resolve my problem. His respectful manner and gentleman-like approach made the whole experience very positive, and I appreciate the support he provided.Thank you so much Chris.

November 9, 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Taha,

We are truly sorry for the delay and the overall negative experience you had with your order. We understand your frustration, and this is absolutely not the level of service we aim to provide. We sincerely apologise for the missing item. The replacement will be dispatched today.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I’m so happy with my order! The quality is great and it’s exactly what I needed. The ordering process was super easy, and everything arrived on time and in perfect condition. It really made the whole experience stress-free and enjoyable. I’m very impressed with their service and attention to detail. I would definitely recommend this company to anyone looking for high-quality products they really make the whole process simple and pleasant!

November 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Unfortunately no option for zero stars

Unfortunately no option for zero stars. Massive delay in sending item, then posted on trustpilot so they sent the wrong size and colour, and now waiting for over 2 weeks for promised refund, and only way to get a response from ‘Chris’ is by posting on trustpilot which is also wrong. Please give me back my money plasticsheets after over a month of my order not being honoured. If you respond to this review, then confirm when my refund will happen as you don’t when I ask on email. That is all I ask

October 14, 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Thomas,
First and foremost, we sincerely apologise for the frustration and inconvenience you've experienced with your order. This is certainly not the level of service we strive to provide, and we completely understand your dissatisfaction.
I can confirm the refund was processed on 10 November (14 days ago). Could I please ask you to check the account?


My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

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