Plumbcenter 

I used plumb center in Crowborough this morning and dean came out and could see I was busy on the phone but quickly asked the job I wanted and immediately picked it for me and by the time I was off the phone and out my van it was all ready for me to load up! Tip class service from dean! Well done mate!

I use plumbcenter southend and its a plesure to use. The guys are a fantastic and nothing is too much for them to help with. I try to mainly use them now. I highly recommend plumbcentre online aswell as it has always come up with the goods when i have needed although sometimes can be a bit tricky to navigate the site.

Ordered a radiator on line order number 4619911, the confirmation email stated the radiator would be ready for pick up on 19/09/2017. Arrived at the appointed depot in Walton just after mid day to give them extra time for delivery. I was then told very bluntly and without an apology "Its not here" I requested that they should deliver the item when it arrived to my address, I was told that they would not deliver. I pointed out that I had spent an hour of my time and 15 miles travel, the response was to contact customer service. I contacted customer service and was told the radiator had not been sent due to "an error" and there was nothing they could do except cancel the order, which they did. Do not waste your valuable time, go elsewhere,

I decided to use the Plumb Centre as I am disabled and the next day delivery was a must.

I placed the order, 4549487, on the 7th of September 2017, item was down for next day delivery 8th. Bath did not turn up, plumber was waiting, I called Plumb centre and was told the bath arrived at the depot damaged and I new one was ordered and would be with me on the 9th.

Bath arrived on the 9th, driver who delivered the bath was fantastic, bath was missing parts. Plumber was again waiting.

I called the contact number again and was promised the missing parts and free legs would be delivered free next day am. No parts arrived, plumber was waiting, told me not to use or call him again for wasting his time.

Called Plumb Centre contact centre was told they would look in to it and call me back, still awaiting the call.

Friday the 15th September, still parts missing contacted Plumb Centre to cancel order, was informed bath would be collected on Monday 18th and a full refund issued.

We have had no bath or shower facilities since the 8th of September with all five adult member of the house having to wash over a small sink, for me this is more of a problem with my disability.

I would never use the Plumb Centre again and I would not recommend them to my worst enemy. Steer clear and spend your money else where.

When I said I wasn't a Plumber, the staff member who served me, tried to charge me double the price.. When I queried the this, I was charged the real one.

Ordered some bathroom products several weeks ago and still not ready for pick up. Since the staff change in the Cwmbran branch no-one seems to know what is going on and responsibilities are so person specific that no-one else can pick up someone else's orders. Was greeted with "Surprise me!" as a greeting when I entered the store which is rude and offensive. Unless you want inefficiency and frustration don't shop here.

I needed a Mira shower and my local branches didn't have it in stock.I contacted the Bognor Regis branch and spoke to Mark Allan. I explained that my plumber needed the shower asap and he promised to obtain the shower from a store (Salisbury) that had it in stock. He had it couriered to Bognor at no expense to me. I was able to collect it 2 days later. Fantastic customer service.

Bought 3 entire bathrooms including 3 HIB bathroom cabinets. One of the cabinets began to show signs of water ingress along the top and side of the mirror door. Went back to Plumb Centre where I was told to take photographs and bring them or e mail them into the member of staff. In the event I took them in and the member of staff agreed that there was a fault and offered to order us a new cabinet. Member of staff agreed that we could bring in the cabinet for a refund as we ordered the cabinet from Bella Bathrooms for £75 less and Plumb Centre would not price match. We had an electrician swap the cabinets and took the faulty cabinet together with the receipt of purchase to Plumb Centre to be told by the manager that there would be no refund until HIB had agreed to refund Plumb centre and that it was up to me to prove that I had not caused the problem through the use of chemical cleaners, as it was over 28 days from the purchase date. This despite the fact that the cabinet was within HIBs warranty. I explained that the other member of staff had told us to bring the cabinet in for a refund hence we had paid the electrician to swap the cabinets. I also explained that this was one of 3 cabinets we had bought from them together with two HIB electric mirrors, none of which had suffered the same problem. The manager inferred that I was lying in both my account of the cleaning methods employed and the conversation with the member of staff. He refused to contact the member of staff whilst we were there saying she was "away" and when we asked to see a senior manager he was also "away". The jury is still out but the gist is as far as Plumb Centre are concerned after 28 days it's up to you to prove any faults with goods they supply have not been caused by you!!

Bought a bathroom from Plumb Centre Walton Liverpool. There were multiple issues not all their fault. Bathroom design looked fine on paper but when I drew it out in chalk on the floor the fitted bathroom would have meant the toilet was nearly in the middle of the floor right up against an opening door. They had drawn the opening door on the wrong way which didn't help. Luckily I noticed in time to change the design. 2 bath panels were both damaged and had to be sent back delaying work. We got a fan which was humidistat we didn't realise it would be on all the time as there were no instructions with it. We tried to change it for a different cheaper model but we were told they would not refund the difference. They need to give more advice up front on fans. Frenzy sink mixer failed and made a mark on kitchen ceiling. An engineer came out after a week, but that one also failed and damaged the sink unit so they came out again after another week of no running water. The Vitra toilet seat stopped being soft close after a few weeks, they will replace it but it's all the hassle. They do answer the phone though and try and resolve issues but It's just all the hassle of going back and forth to the store to change things and the time spent doing that which gets me v frustrated.

I ordered a bathroom tap which turned out to be incorrectly advertised; the website said it had pop-up waste, but the item that arrived didn't have it. I called Clearance Centre (the clearance website for Plumbcentre run by the same people) the same day and informed them of the problem, they took down my details and called me back the next day. A very polite man who explained they'd mistakenly misadvertised the item, offered to either provide me a full refund if I wanted to return the tap, or partial refund if I wanted to keep it. I asked to return it, and he said he'd arrange for UPS to collect the next day. The next day there was no sign of UPS, so I called him and asked if they would be coming. He said a collection hadn't been booked, but he would get it done and 'it wouldn't be today'. I said 'don't worry, I'll drop it off to a branch' to which he replied, 'call me from the store and when they confirm to me that they have it, I'll process the refund'. I told him when I would be in the store, and he said he would be at his desk to take the call. I went to the store, and he didn't answer. I wasted quite a bit of time persuading the store to keep the tap, as they didn't want to, but did eventually. That afternoon I got through to the person I'd been dealing with over the phone, he said he'd process the refund later in the day when he was at his desk and email me to confirm. No email. I went on holiday after that for a few days, and when I came back there was no refund on my statement. I called him to ask if he'd done it, as I had no email, and no refund. He said 'I'm not at my desk, but when I am I'll confirm for my own piece of mind either later today or first thing tomorrow'. The day after, by afternoon, I'd heard nothing. I realised that he literally hadn't done a single thing with regards to my order, with the exception of calling me back when I first reported the problem. All his politeness was for nothing. I called the main number rather than his direct one, and the person I spoke to processed the refund almost immediately. So it took them two weeks to sort out my relatively simple issue, because the manager never once did what he said he would do.

Balham branch has been in a league of its own for tardiness and variable customer service for years. Youngsters curious about life in the USSR, the endless queues and surly staff should pay Balham a visit.
The street outside is cleaner than the floor in the branch. Staff have found many ingenious ways to avoid the serving counter at all costs. Expect queues ten deep at peak Times.
The company's IT system seems a bit outdated and cumbersome. Entering an order on one of the terminals takes longer than playing Rachmaninoffs third symphony on the piano. Still, that's the British way: high prices, crap service.

CONTINUED issues with deliveries , turning up at the wrong delivery address repeatedly- and when order arrives, its the wrong items! Shambolic, unreliable, avoid!!!!

Asked for a washer for a cistern got sold a 22mm o ring, husband not happy

Man behind the counter, said he was NOT a plumber but still advised me that I needed two parts to fix a little problem I have with my boiler, something i can do myself. Parts did not fit at all! Got help from a plumber friend in the end.

I have ordered a discounted set of tools. There were available at the time since their own website confirmed it. I have reserved the tools and set up the optional collection date for the given branch. No problems, I thought. A day before the collections I was informed by an email that the stock has run out now and the item is no longer available across the network. I'm asking then what was the reservation process for? Or was that basically a way to distribute the product amongst themselves /the staff and telling the ever hopefuls that none was left? Two stars only because I got a cancellation email. Doubtful service, pointless reservation process.

I wish I had read the reviews of Plumb Center before ordering a bath tap.

3 weeks after the scheduled delivery date, nothing has arrived. I have sent many emails requesting an update and called up 3 times - each time to be told that someone would call me back, which never happens.

Do yourself a favour and use a different supplier.

Every branched I have been to in the Midlands has little serving staff, once a problem occurred or a person with a large difficult order comes in everyone has to wait. Once over an hr.

So no one but one has anything nice to say (but one) and I'm afraid I've not even got anywhere yet and I'm not impressed.

I love the opening on the website, your local centre online 24/7 less hassle etc etc. Don't believe a word of it!! Advertising Standards would have a field day!!!

I can't believe someone said they were good in an emergency??
How can they be when they don't hold stock of anything, it all has to be ordered from the manufacturer some with a lead time of anything up to 2. 5wks.

So basically they sent me an email during the working day to say if I didn't get back to them by 5pm the order would be even later. The representative could have bothered to pick up the phone. NOT EVERYONE IS PERMANENTLY STUCK TO THEIR DEVICES (Even though it seems most take more notice of their phone etc than they do of the outside world).

So no offer of anything to cheer me up with such a rubbish process. So now I have to pay a delivery charge on top to the store then wait a further 2 day for the store to get it to me. That is when the other item I need desperately comes in a week sooner. Not that they would have told me if I hadn't been so disgruntled on the phone.

So I'll have to pick that item up and then wait over a week for the rest to come to me.

She also told me that I couldn't get this anywhere sooner..... I can get it next day via another site and slightly cheaper. So I'll be aiming to sort that over the weekend and cancel that part of the order if successful.

I don't like being told rubbish. I don't like being called rude when all I was doing was trying to get my point across without a raised voice and without anything that could be considered rude. Only to find a real lack of care and in fact the agent was rude herself.

So if you are not in a hurry their larger items are generally cheaper but don't buy plumbing parts from here both Wickes and B&Q are far far cheaper!

Also don't expect good customer service, but then you'll have guessed that from the other reviews.

Fingers crossed they get the order right, I'd hate to go through them constantly sending out the wrong stuff as per the review below.

I'll update as this progresses

Ordered a Nest thermostat bundle with WIRED smoke alarms and this company, even after making 2 attempts at delivery CANT get the right version of the smoke alarms delivered to me!! keep delivering me the battery version!!

After ordering and waiting for a whole week i then called in my self only to be informed that this is not in stock and probably wont be for another week! why didnt they tell me this when i placed the order and even spoke to them to confirm the order and that its the wired version of the alarms!?

They then tried to put this on me by saying that the correct alarms were delivered by the driver on the 3rd attempt which is an utter lie not only that, i was asked to speak to the delivery driver myself to sort it out!?

I still spoke to the delivery driver and after some discussion, got him to agree that actually he didnt deliver to me yesterday and it was the Halloween night which he was thinking it was yesterday but it was Monday!

even though they say "well call you back" i did not receive a single call from them to update me on my order status or to check up if everything is fine with my order now after such a mess.

Careless bunch and utter trash! stay away from this company!!

The delivery guy was a gentleman though

Ordered a bath tub and legs on the 7th July, but received an email the next day advising the bath wasn't due in stock and it would be a lead time of 7-10 days. I wasn't in a rush so no problem. On the 27th of July and following no contact I sent them an email chasing my bath tub and legs. I received a prompt reply that day advising that it still wasn't in stock but my query would be sent to a member of the team to look into and give me an update. Sadly no update received. On the 2nd of August I sent another email requesting an update on my order and questioning why they'd taken payment from my account. I received a reply the next day advising in was due into the warehouse on the 9th and delivered into my local branch on the 12th but no information regarding the money they'd taken. Well guess what!? No contact and no delivery of the goods I'd ordered. On the 17th I decided I'd been patient enough and decided to cancel my order and request a refund. On the 18th a received confirmation that the order had been cancelled. As of today, 27th I'm still awaiting a refund. Wish me luck, but I can see this being a matter for the small claims court.