Order placed on the 3rd August. Still waiting. They seem have to keep the money but not send the goods. Emails ignored and phone goes to answerphone. Just letting people know the extremely poor cus... See more
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See what reviewers are saying
Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... See more
Company replied
A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... See more
Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... See more
Company details
- Plumbing Supply Store
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Heating Equipment Supplier
- Radiator Shop
Written by the company
Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.
Contact info
Unit 1-2, 660 Chester Road, B23 5TE, Birmingham, United Kingdom
- 01213508188
- info@plumbhub.co.uk
- www.plumbhub.co.uk
3.2
Average
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, quick turnaround after placing the order. Item as described.
January 5, 2026
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Prompt helpful service.
December 30, 2025
Reply from Plumbhub
Hi John, Thankyou so much for your positive and kind review, we are happy you enjoyed your experience with us here at Plumbhub.co.uk
Slow delivery
Slow delivery, order split into two and failed delivery promises. Very poor communication throughout.
December 18, 2025
Great service.
Article ordered. Received a prompt telephone call to inform me that there was a slight cosmetic change to a newer model and asked if that would be OK. It was, and the product, a hob, was delivered on the day requested. Unable to find any fault with the experience!
December 15, 2025
The Smart Wiring Centre was in stock
The Smart Wiring Centre was in stock, I ordered last Thursday and received itSaturday.
Everywhere else I tried were quoting 3 to 7 days due to no stock
Thank-you Plumbhub, I would have no hesitation shopping with you again
Frank
December 13, 2025
Unprompted review
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Delivery problem…
Delivery took way longer than promised - and I had to chase to get it sorted out as no one contacted me to say there was a problem. Product seems fine so far
November 21, 2025
prompt service
November 21, 2025
Reply from Plumbhub
Thank you so much for your review! We’re delighted to hear that you found our prices great and that it was a pleasure doing business with us. We truly appreciate your support.
If you ever need anything else or have questions, don’t hesitate to reach out — we’re always here to help. Looking forward to serving you again soon! Team Plumbhub
Reply from Plumbhub
Many thanks for your kind review, it really makes a difference.
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Didn't deliver on time.
Supposed to be a 3 working day delivery timescale. After 4 working days, I emailed to ask why I still hadn't received an 'item dispatched' notification. I'm still waiting for a response to that email...
The item finally arrived a week after ordering. I will not order from this company again.
October 23, 2025
Reply from Plumbhub
Hi,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience — this is not the level of service we aim to provide. Your order should have been dispatched within the stated 3-day timeframe, and you absolutely should have received a prompt response to your email.
I understand how frustrating it is to wait longer than expected, and we sincerely apologise for the inconvenience this caused. We’re currently reviewing what went wrong with both the dispatch delay and the missed communication so we can prevent this from happening again.
If there’s anything we can do to make this right or if you have any further concerns, please reach out to us directly — we’d appreciate the opportunity to improve your experience.
Thank you again for your feedback.
Not as advertised what they sent
Not as advertised what they sent. Sent message twice still no responses. I'll be seeking credit through my bank. It's ridiculous.
October 22, 2025
Read other (negative) reviews.....
Read other (negative) reviews and was concerned about a radiator I had ordered. However received a call from Plumbhub advising of issues within the manufacturer, but I would receive a despatch/delivery notification within 24 hours, and that's exactly what happened. Delivery was scheduled for 3 days later and it turned up as promised. Well packaged and exactly as described, so very pleased with Plumbhub and will have no hesitation in using them again.
October 24, 2025
Unprompted review
Reply from Plumbhub
Hi there,
Thank you so much for taking the time to update your review and share your experience. We’re really pleased to hear that our team was able to keep you informed and resolve the manufacturer delay quickly. It’s great to know your radiator arrived on schedule, well packaged, and exactly as expected.
We truly appreciate your patience and understanding, and we’re delighted to have earned your confidence. If you need anything at all in the future, we’re always here to help.
Thanks again for choosing Plumbhub!
Excellent staff and great customer…
Excellent staff and great customer service at Plumhub Ltd.
I needed a special part for a telescope mount (friction washer)
and they kindly found one after a lot of searching, which was spot on..
Many thanks
Steve and Mark, two happy astronomers..
October 20, 2025
Unprompted review
Reply from Plumbhub
Hi Steve and Mark,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that we could help you track down the exact part you needed for your telescope mount. Your passion for astronomy really shines through, and it’s always a pleasure to assist fellow stargazers.
Clear skies and happy observing!
The Plumhub Ltd Team
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Bought Radiator on 10th Oct
Bought Radiator on 10th Oct. Today is 17th - no sign of my radiator
Promised delivery on 15th - no one turned up
and the delivery team have no clue as to when it will be delivered
Trying to ring plumbhub but no answer
October 10, 2025
Competitive prices but difficulty contacting about delivery delays
Short conclusion: Competitive prices, but active contact and effort required to get answers for delayed delivery of 2 radiators. Should have been 2-3 working days, but instead was 19 working days.
Full review: Took a chance on Plumbhub after reading reviews here - unfortunately I have fallen into the 1 star category. I ordered a couple of radiators on 28th September with an apparent delivery window of 2-3 working days. Heard nothing so tried to contact them by email and phone from 6th October to see what was happening. No response to emails and phone going through to answerphone.
Update:
After leaving a 1* review above, I was contacted by Plumbhub' company director to apologise and explain the reason for the delay - "serious IT issue with our logistics partner". There was no timeline for resolution initially offered, so after emailing again 3 working days later I was informed the issue had be resolved and the radiators would be delivered within 3 working days. It was 4 working days before I was contacted by the delivery company, with the earliest delivery in 2 days time (23rd October).
October 9, 2025
Unprompted review
Reply from Plumbhub
Thank you for your review. We’re pleased you found our prices competitive, but we sincerely apologise for the delay and the difficulty in contacting us. Your order should have arrived in 2–3 working days, but due to a serious IT issue with our logistics partner, it took 19 working days.
We appreciate your patience and are working to improve communication so future orders are smoother.
Kind regards,
Was kept up to date all the time
September 26, 2025
Reply from Plumbhub
Thank you for taking the time to share your experience. We’re really glad you felt kept up to date along the way, but we completely understand that waiting for the delivery can be frustrating. We truly appreciate your patience and your feedback—it helps us make sure we’re doing everything we can to make the process smoother in the future.
Thanks again for your understanding, and we hope your order arrived safely and on time!
Best regards,
Happy customer
Pleased and relieved to find a company which stocked a part for my very old central heating system. Delivery was very prompt too.
September 24, 2025
Reply from Plumbhub
Thank you so much for your kind words! We’re delighted to hear that we could help you find the part you needed for your central heating system and that it arrived promptly. It’s always our goal to make things as easy as possible for our customers, no matter how old the system.
We really appreciate your feedback and hope your heating is running perfectly now!
Best regards,
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Reply from Plumbhub
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our customer service. Your feedback motivates us to keep providing the best support possible.
We look forward to serving you again soon!
Best regards,
Genuine parts
Fast and efficient service, great Comms.
Genuine product as described, at a great price.
Highly recommend this company, will definitely use again.
September 16, 2025
Reply from Plumbhub
Thank you so much for your kind words! We’re thrilled to hear you were happy with our service, communication, and genuine products. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Reply from Plumbhub
Thanks so much for the awesome review! 😊 We're so glad you’re happy with the value and speedy delivery. We can’t wait to have you back again soon!
Cheers,
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