Plumbhub Reviews 

346
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Order placed on the 3rd August. Still waiting. They seem have to keep the money but not send the goods. Emails ignored and phone goes to answerphone. Just letting people know the extremely poor cus... See more

Rated 5 out of 5 stars

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... See more

Company replied

Rated 4 out of 5 stars

A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... See more

Rated 3 out of 5 stars

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... See more

Company details

  1. Plumbing Supply Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Do-it-Yourself Shop
  5. Heating Equipment Supplier
  6. Radiator Shop

Written by the company

Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.


Contact info

3.2

Average

TrustScore 3 out of 5

346 reviews

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This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(346)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

It is now 8 dnondeliveryays since my item was…

It is now 8 days since my item was picked up by carrier ( ROYAL MAIL ). It is only a bathroom plug !!!
How much longer will I have to wait so that I can SEND IT BACK and order one from another company and receive it the next day.
You are only getting one star as I couldn't proceed with the review without entering something, otherwise it would have been minus 5*..

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer support.When…

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all companies could learn from them.great product and very competitive price too .would highly recommend.

June 8, 2023
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Reply from Plumbhub

Thank you for your amazing and appreciated feedback.

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Rated 1 out of 5 stars

Poor Delivery Service and Lack of Communication

Item ordered online and paid for 15 Feb. Today is 26 Feb. Website claims to deliver withing 5 days from order. No humanly understandable tracking number provided which makes me think it is still not despatched.

I ordered a megaflo on the same day from another vendor. That arrived well before it's time.

Thank goodness I am not a gas installer, else I would have lost the business.

Suppliers should know time is money. When they don't communicate to buyers about any delays, they deserve loss of business for them through negative reviews.

Unlikely to be a repeat customer

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Update 27 Feb 2023

Item delivered today. The delivery chap decided to roll the box inside in to my hallway, even when the box states, keep upright. 😔

The supplier instead of admitting to their mistake are accusing me to be a liar. Here is the email I received 23 Feb. Keep in mind I placed the order on the 15th.

"Hi, I did call yesterday. The order is going out today and will be with you tomorrow sorry for the delay with your appreciated order."

This email was implicit that the item was to be delivered on 24th Feb. I have not once had a call nor received any mails suggesting the delivery will be delayed. Sir, I am an accountant and come from a professional background. I gain nothing in lying to you. All I wanted was a boiler for my home.

Not only is this supplier poor at communicating, they sadly do not want me as a repeat customer and put things right. 😔. I would have changed the rating to positive had this supplier not accused me of lying 🤥

A business is only successful if it behaves professionally and have good ethics. Sadly, this was not demonstrated on this purchase.

February 15, 2023
Unprompted review
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Reply from Plumbhub

This feedback is factually incorrect, the customer was contacted by telephone prior to delivery and a message was left. The customer was also contacted by email to confirm there was an unforceen delay in the delivery.
The customer confirmed they were happy as long as the delivery was received by the end of Feb 23.

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Rated 4 out of 5 stars

We’ll packed could have done a little…

We’ll packed could have done a little more on the tracking side off things had to chase up we’re the radiator was. Them parcel force didn’t inform me on there arrival but it was good and David in your office was helpful on the phone.

February 9, 2023
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Rated 5 out of 5 stars

Excellent customer service

Needed a large radiator and Pete from Plumhub did a great job, confirming that he had the rad in stock at his main supplier and ordering it for me with immediate delivery.
Rad was delivered, on time and in perfect condition.
EXCELLENT SERVICE ....

January 25, 2023
Unprompted review

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