The White Doves has been a memorable experience! A beautifully decorated cosy house, in a very well maintained building, had everything I needed, a nice balcony to sit and enjoy the view to a quiet r... See more
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Great location within minutes of all the wonderful sights of Florence, and the train station and market. Busy area yet effective double glazing meant we were not disturbed by noise at all. Accommodati... See more
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We stayed in a delightful one bedroom apartment set in the beautiful grounds of the Villa Rosselmini complete with guest swimming pool. The apartment was scrupulously clean and very authentic in it... See more
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Plum Guide is absolutely fantastic! We just stayed in a few of their places in Italy, and each one was unique and amazing. We're now planning another trip to Portugal and Southern Spain and we're havi... See more
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Company details
About Plum Guide
Written by the company
PLUM GUIDE - Curating the world's best rental homes.
Plum Guide is curating a collection of the world’s most remarkable homes – the top 3% in fact – across 3 different price points.
Our expert-led approach to building our collection means that every single home you’ll find on Plum Guide has gone through a meticulous, multi-stage vetting process to ensure quality our guests can trust. Plum Guide is not just a booking platform. It's a benchmark for quality. And in the unruly world of vacation rentals, it's the only mark of quality you'll need. Our in-house MatchMaking experts carefully craft extraordinary stays based on your direct needs to give you a truly unforgettable experience. Our international team of travel experts are always on hand to assist you with your booking. Get in touch today. UK: +44 020 4579 9309 USA: +1 347 580 5432 AUS: +61 3 9917 5269 SP: +34 518 89 93 94 For an effortless booking process, book through our website: www.plumguide.comContact info
London, United Kingdom
- +44 020 4579 9309
- info@plumguide.com
- plumguide.com
4.5
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Elegant Town: A great Place to Stay in London
There are several factors that made staying at 14 Eccleston Place, flat 7, great holiday accommodations. First, the location was great. We were about two blocks from Victoria Station. That meant that the tube was a short, convenient walk. There was also a Sainsbury grocery store and a Boots pharmacy in easy walking distance.
Second, the flat was beautiful! The views from the living room windows were wonderful. The rooms were large and clean. We actually received a major break: because we were staying three weeks, our landlord gave us a free upgrade from a one bedroom and 1.5 bathrooms to a two bedroom, two bathroom flat. We had so much room!
Third, the level of customer care was exceptional. Even great places have issues, and ours had several. For unknown reasons, our internet connection disappeared the first day. This would have been a disaster, but Kate Sidney, the point person for Plum Guide, made sure it got fixed promptly. Kate also solved the other little problems. Our kitchen had no can opener or potato peeler; she provided them. The shower knob kept falling off; Kate sent a maintenance person to fix it. She did the same for a broken window shade. There was supposed to be a fan in the flat, which was crucial when the temperatures soared to more than 90 degrees (how was that even possible in London in May?!) Kate sent one over. In short, Kate promptly fixed every little issue that arose.
My wife, Jan, and I have stayed in London almost every year since 1999--save for the pandemic. During this time we have rented from several site including Price Apartments, Holiday Lettings, and VRBO. This was our first time with Plum Guide. This flat was easily the nicest accommodations we have rented we have rented in London. We were very impressed by Plum Guide. I am already thinking of returning next year.
May 30, 2026
Unprompted review
Reply from Plum Guide
Hi Carl,
Thank you so much for your wonderful review, Carl. We're delighted to hear that you had such an enjoyable stay and that the home, location, and extra space made your time in London so memorable. It's especially rewarding to know that Kate's support helped ensure any issues were resolved quickly and smoothly throughout your stay. We truly appreciate your kind words and your trust in Plum Guide for your first booking with us. It means a great deal to hear that this was one of your best London stays after so many visits over the years. We would be thrilled to welcome you back for another stay anytime!
Carl's choice: https://www.plumguide.com/homes/1391242/elegant-town
Very Best,
Candace
Customer Care Team
Amazing experience…again!
They are attentive, communicative and curate the nicest home stays one can find. We have used them multiple times and each time we were impressed by the experience. We will continue to use them for our travels!
Our place was perfectly located, spacious and perfect for our family of 4. We were able to easily walk to the historic sites in Rome. Restaurants, supermarkets, and transportation options were at our doorstep. We had a great visit!
June 3, 2026
Unprompted review
Reply from Plum Guide
Hi Eric,
Thank you so much for your kind words, Eric. We're delighted to hear that you've had consistently positive experiences with us and that your stay in Rome was such a success. It’s wonderful to know that the home's location, space, and comfort worked so well for your family, allowing you to easily explore the city's historic sites and enjoy everything the neighborhood had to offer. Thank you for choosing Plum Guide time and again. We truly appreciate your trust and look forward to helping you create many more memorable trips in the future.
Eric's Rome Choice: https://www.plumguide.com/homes/78792/roman-dawn
Very Best,
Candace
Customer Care Team
Location and facilities were excellent
Location and facilities were excellent. Only reservation in the online description, which didn't spoil things for us but might create an issue for two adult couples, is the size of the second bedroom which is very small and only really suitable for two children.
May 28, 2026
Unprompted review
Reply from Plum Guide
Hi Roger,
Thank you very much for taking the time to share your lovely feedback.
We’re really pleased to hear that you enjoyed the location and facilities, and that you had an overall very pleasant stay.
We also appreciate your comment regarding the second bedroom. While we’re pleased it didn’t affect your experience, guest feedback is always greatly valued and helps us continue to improve.
We hope to have the pleasure of welcoming you back to Plum again soon for another great stay!
Roger's home: https://www.plumguide.com/homes/1207908/the-little-venice
All the best,
Maddy - Customer Care Team
Bed Bug Disaster
This company was an absolute disaster. After my first night, I found bed bug marks on the top sheet and numerous bed bug stains on the mattress. I immediately vacated and had a Orkin inspector review the photos to confirm that there was in fact evidence of bed bugs. I also discovered bites on my arms, legs, and face. To begin, my "host" was entirely unresponsive for the first 48 hours after my discovery and Plum Guide provided zero additional help. They continued to not admit to the presence of bed bugs or provide a refund. I have attached photos of the sheet and mattress markings along with an excerpt from the official report. Please never ever do business with these horrible people!!
May 31, 2026
Unprompted review
Reply from Plum Guide
Hi Abby,
We're sorry to see this review and to hear about the distress this experience has caused you and your family.
From the moment you reported these concerns, Plum Guide has been actively engaged with both you and the host to understand the situation, review the evidence provided by all parties, and mediate a resolution. We appreciate that you felt strongly about the evidence you submitted, and we took your concerns seriously throughout.
As part of the investigation, the host commissioned an in-person inspection by an independent third-party pest control company. According to the inspection report, no evidence or traces of bed bugs were found at the property. The host also advised that no similar reports had been received from any other properties within the building.
As a platform, we have a responsibility to make evidence-based and informed decisions using the information available to us from all parties involved. While we understand that you disagree with the findings of the inspection, we have continued to present your concerns to the host and seek further clarification on your behalf.
We would also like to clarify that Plum Guide has remained engaged throughout this case and continues to work on it in real time. We genuinely care about our guests' experiences and always strive to support both guests and hosts fairly when disputes arise, we continue to work with the host to find a solution to your early departure. Despite being 'horrible people'
We appreciate you taking the time to share your feedback.
Best,
William
Care Manager
The booking process was straightforward…
The booking process was straightforward and the property was fantastic, very well-maintained and -presented.
What was a little confusing nearer the time of our stay was the different layers of management and ownership.
We were given a contact name and number but text messages sent did not get a response, this only happened on the chat section of the website.
A query about any ‘welcome hamper’ brought the response, ‘that’s up to the owner’, which was not helpful.
June 2, 2026
Unprompted review
Reply from Plum Guide
Hello Lydia,
Thank you for your feedback. We're so pleased to hear you enjoyed the property and found it well maintained and presented. We're sorry that communication ahead of your stay felt confusing and that your queries were not handled as clearly or promptly. We appreciate you bringing this to our attention and will share your comments with the relevant teams as we continue to improve the guest experience.
We hope to welcome you back again soon!
Very Best,
Candace
Customer Care Team
Great apartment in Bordeaux
The apartment was as advertised in terms of size and appointments. The apartment was pretty large by French standards. There is no air conditioning and there was a period of a heat wave. This wasn't a large problem, as the walls are thick stone and the apartment stayed much cooler than the outside air. The location was great with easy access to the tram system. I think the apartment is decorated nicely and the kitchen is large, although I didn't cook much. There are a couple of bars at the nearer end of the street that get busy on nights with football or rugby matches. They could be pretty loud, late at night, especially when a French team was playing.
April 1, 2026
Unprompted review
Reply from Plum Guide
Hi Larry,
Thank you for sharing your experience. We're so pleased to hear you enjoyed the apartment's character, generous space, and great location. It's also good to know the apartment remained comfortable during the heat wave. We appreciate your comments about the occasional noise from nearby bars on match nights, and we're grateful for your balanced feedback. We hope to host you through Plum Guide again in the future.
Rebecca, Customer Care Team
Great experience in London and Venice
We have rented several apartments from Plum in London and Venice after being frustrated finding quality listings on VRBO. All our Plum experiences have been excellent with stylish recently renovated interiors in great locations. The customer service has also been excellent.
June 1, 2026
Unprompted review
Reply from Plum Guide
Hi Peter,
Thank you so much for leaving such wonderful feedback. We're thrilled to hear that you've been so pleased with both the homes you've stayed in and our service. We look forward to welcoming you back for future stays with us.
Peter's Venice choice: https://www.plumguide.com/homes/1235233/the-canals-edge
All the best,
Shioni
Customer Care Team
rapid communication to solve a problem
rapid communication to solve a problem
great location, property had everything needed
May 26, 2026
Unprompted review
Reply from Plum Guide
Thank you so much for taking the time to leave a review, Jim.
We're delighted to hear that our team was able to communicate quickly and help resolve the issue, and that you enjoyed both the location and the property itself.
We truly appreciate your feedback and hope to welcome you back for another stay soon.
Warm regards,
Candace
Customer Care Team
Plum Guide is absolutely fantastic
Plum Guide is absolutely fantastic! We just stayed in a few of their places in Italy, and each one was unique and amazing. We're now planning another trip to Portugal and Southern Spain and we're having a hard time choosing which apartment/home to stay in. They are my new go-to when it comes to travel.
March 16, 2026
Unprompted review
Reply from Plum Guide
Hi,
Thank you for your lovely review! We're so pleased to hear you enjoyed your stays in Italy and that each home felt special. Portugal and Southern Spain are wonderful choices for your next trip! We look forward to helping you create more unforgettable travel memories.
Rebecca, Customer Care Team
Great location
Great location, very comfortable living spaces, and modern, efficient kitchen. The owner and Plum are to be congratulated on having good documents on the machines, which were very easy to read and use.
May 28, 2026
Unprompted review
Reply from Plum Guide
Hi William,
We're delighted to hear that you enjoyed the location, found the living spaces comfortable, and appreciated the modern, efficient kitchen. It's also wonderful to hear that the appliance documentation was clear and easy to follow, as we know how helpful that can be during a stay. Thank you again for staying with us, and we hope to welcome you back in the future.
Very Best,
Candace
Customer Care Team
Perfect
Perfect, as described by Plum Guide. Typical old townhouse, beautifully renovated apartment. Well done to fit 3 double bedrooms separately in the former high ceiling. All really high standards, kitchen, furniture etc.
May 30, 2026
Unprompted review
Reply from Plum Guide
Hi Martin,
Thank you so much for your lovely review! We’re delighted to hear that you loved the apartment.
We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Plum in the future!
Martin's stay: https://www.plumguide.com/homes/1196085/architects-light
All the very best,
Maddy - Customer Care Team
Orvieto Delights
We had a wonderful stay at Orvieto Delights in Orvieto. The accommodation was in a great location. It was a lovely space but still very comfortable and felt like coming home after a day of touring.
May 20, 2026
Unprompted review
Reply from Plum Guide
Hi Ginny,
Thank you for your lovely review! We are so glad to hear that you enjoyed your stay and the place felt like home. It's great that the accommodation was in such a good location for your touring.
We look forward to welcoming you back to Plum Guide soon!
Ginny's pick: https://www.plumguide.com/homes/1299041/orvieto-delights
All the best,
Georgia
Customer Care Team
A light and airy space in Hackney
The apartment was as described. It was clean, cool (during a heatwave) and had lots of natural light.
May 25, 2026
Unprompted review
Reply from Plum Guide
Hi Ms Vizza,
Thank you for your lovely review. We're glad that you enjoyed your stay and kept cool amid this heatwave! We look forward to welcoming you to another of our homes in future.
Ms Vizza's choice: https://www.plumguide.com/homes/1257700/hackney-rooftop-retreat
Very best,
Shioni
Customer Care Team
Reply from Plum Guide
Hi Erica,
Thank you for sharing such lovely feedback. It's fantastic to hear you had such a great time and that the location and villa itself were amazing.
We look forward to welcoming you back for another stay in future.
Erica's choice: https://www.plumguide.com/homes/1304320/the-stone-villa
Very best,
Shioni
Customer Care Team
Great experience with Plum Guide
Great experience with Plum Guide! The location of the house was great, although the villa was a bit outdated.
May 24, 2026
Unprompted review
Reply from Plum Guide
Hi Estelle,
Thank you so much for your lovely review. It's great to hear that the location was exactly what you were looking for. We're looking forward to welcoming you to another of our homes in the future.
Estelle's choice: https://www.plumguide.com/homes/1262768/bella-mia
Very Best,
William
Care Manager
Super impressed, faultless service.
Super impressed with my first experience of using Plum Guide. The place we stayed in was clearly very well chosen, perfectly matched the descriptions and photos on the website and the owners were a delight and very welcoming. The ease of booking and correspondence throughout with Plum Guide was perfect. Would highly recommend!
May 22, 2026
Unprompted review
Reply from Plum Guide
Hello Reb H,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that your first experience with Plum Guide was such a positive one and that both the home and hosts lived up to expectations. It’s especially lovely to hear that the booking process and communication felt smooth and easy throughout your stay. We would love to welcome you back again for another stay in the future.
Very Best,
Candace
Customer Care Team
Decent properties available, not on other platforms
Decent properties available, not usually on other platforms and honest reviews/descriptions. Easy communication and process from search to booking to stay.
May 14, 2026
Unprompted review
Reply from Plum Guide
Hi Marty,
Thank you so much for the wonderful review, Marty. We’re truly delighted to hear you enjoyed the selection of homes, our honest descriptions, and the overall booking experience. It means a great deal to know the process felt smooth and easy from start to finish. We really appreciate you taking the time to share your feedback and hope to welcome you again in the future.
Very best,
Candace
Customer Care Team
I had a quick helpful reply which told…
I had a quick helpful reply which told me what I wanted to know
May 19, 2026
Unprompted review
Reply from Plum Guide
Hi Penny,
Thank you so much for your kind feedback. We’re delighted we could help quickly and provide the information you needed. Please don’t hesitate to reach out if we can assist with anything else at all.
Very best,
Candace
Customer Care Team
PLEASURE TO WORK WITH SUCH COMPETENT PEOPLE!!!
PLUM GUIDE DIRECTED US JUST WHAT TO DO AND WHEN TO DO IT. THE FOLLOW UP PEOPLE WERE EXCELLENT, I COULD NOT ASK FOR ANYTHING MORE. GREAT PEOPLE, GREAT PLACES AND A PLEASURE TO USE. THANKS
May 9, 2026
Unprompted review
Reply from Plum Guide
Hi Ralph,
Thank you for sharing such amazing feedback! We're glad your overall experience was excellent and can't wait to have to back with us for another stay!
Very Best,
Candace
Customer Care Team
A Little Gem!
The Clock House is a real little gem in the centre of Chichester, within walking distance of all the town has to offer. It is very comfortable, and beautifully presented, with loads of fresh flowers and edible goodies provided.
Highly recommended.
May 15, 2026
Unprompted review
Reply from Plum Guide
Hi GJ,
Thank you so much for taking the time to write this lovely review! We're so pleased you enjoyed the location and presentation of the home. We love it here too, and welcome you back anytime.
GJ's choice: https://www.plumguide.com/homes/46355/tempus-fugit
Very Best
William
Care Manager
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