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PlusHeat Reviews 15,613

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TrustScore 4.5 out of 5

4.6

Boiler and Heating Service
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Review summary

Created with AI, based on recent reviews

Looking at 4,025 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and pleasant demeanor. Many highlight the excellent customer service, noting that representatives are good listeners, patient, and provide clear explanations. The service itself is often described as efficient, thorough, and prompt, with many appreciating the quick response times and the ease of arranging appointments. People also value the company's responsiveness and clear communication. However, some customers were dissatisfied with aspects of the service, particularly regarding missed appointments or long waiting windows. A few reviewers also mentioned issues with pricing, feeling that some repairs were unexpectedly costly or that they were pressured into expensive replacements. There were also isolated instances where customers felt that communication was poor or that their issues were not resolved effectively.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness, politeness, and efficiency.... See more

Service

Users describe positive interactions with service, highlighting quick and easy communication, efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and efficient... See more

Price

People report ambiguous experiences with price. Many customers praise competitive pricing, finding policies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more

Rated 5 out of 5 stars

He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more

Rated 5 out of 5 stars

Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more

Rated 5 out of 5 stars

I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more

Company details

  1. Boiler and Heating Service
  2. Property Maintenance
  3. Property Management Company

Written by the company

Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively,​ visit our website to report a one-off repair should you not require a subscription plan.

24-Hour Response Time Guarantee

Have an engineer on site within 24-hours of reporting your issue

Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

16K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

He is a good listener

He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made any claim, hence why I had to look for a better deal. Otherwise I did not have anything bad to say about Plusheat. I am sure I will come back next year this time when my contract expires.

April 22, 2026

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