I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more
I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
16K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Callus did a fantastic job servicing…
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no problem. Would definitely recommend them
April 24, 2026
Chloe very professional and helpful i…
Chloe very professional and helpful i would recommend plus heat to friends and relatives
April 22, 2026
Diligent and clear with my options
Diligent and clear with my options. Great staff member
April 24, 2026
James provided an excellent service…
James provided an excellent service today, and to-date I can not fault the overall service by PlusHeat.
April 24, 2026
Very friendly and helpful
Very friendly and helpful. Kyle gave me a great deal and it was a no hassle account set up. Service was great.
April 24, 2026
Good service
I have a boiler insurance contract and wanted to arrange my annual boiler service. This was easy to do online, confirmation came through quickly and the engineer came on time, and undertook the service promptly and efficiently.
April 23, 2026
Unprompted review
On the initial service the condense…
On the initial service the condense pipe was left off leading to a leak. The 2nd scheduled service was cancelled meaning we had to wait 6 days for it to be rectified with no heating because of the leak. The engineer who finally sorted it was 1st class.
April 21, 2026
Reply from PlusHeat
Hi Denise,
Thank you for your feedback.
I’m sorry to hear about the issues you experienced following the initial service, particularly the condensate pipe.
We understand how frustrating this situation would have been, and your feedback is important in helping us improve our service—particularly around workmanship and appointment reliability.
I am, however, pleased to hear that the attending engineer was able to resolve the issue to a high standard.
If you require any further assistance or would like to discuss this further, please do not hesitate to contact us on 0808 164 2892 or at support@plusheat.co.uk.
Kind regards,
Sean
Plus Heat Team
I had to wait in all day twice!
I had to wait in all day - *twice* - for my free boiler service.
Both times, I was told it would be between 8am and 6pm. Many service providers give a one hour time slot these days. Plus Heat seem to regard my time as worthless.
First time, I chased at 5pm to be told that 'confusion' around the date meant I had to re-book. (I wasn't confused at all!)
Then, after a very long phone call, they sent me a different date to the one newly agreed. So I had to chase again.
When it finally happened, the service was fine, hence my 2 star review.
April 22, 2026
Reply from PlusHeat
Hi Paul,
Thank you for your feedback.
I’m sorry to hear about the inconvenience you experienced, I appreciate how frustrating this must have been, and I understand your concerns.
We are always looking for ways to improve our service and processes, and your feedback is genuinely valuable in helping us identify where we need to do better—especially around communication and appointment scheduling.
I am, however, pleased to hear that the service itself met expectations once completed. If you require any further assistance or would like to discuss this further, please do not hesitate to contact us on 0808 164 2892 or at support@plusheat.co.uk.
Kind regards,
Sean
Plus Heat Team
A very good install of the new boiler I…
A very good install of the new boiler I a very professional way. The installation was done in 6 hours and no mess afterwards.
April 21, 2026
Boiler service was good 😊
April 21, 2026
Competative quote and good customer support …
Competitive quote and friendly and efficient telephone customer support provided for my new policy (first time customer).
April 21, 2026
Engineer was prompt and professional
Engineer was prompt and professional, knew what he was doing and fixed the issue
April 23, 2026
He was very helpful and understanding…
He was very helpful and understanding it was nice talking to him
April 23, 2026
Plusheat agent was efficient
Plusheat agent was efficient in dealing with my request.
Good to be able to speak to a helpful person.
April 22, 2026
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