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Pocketpills Reviews 

5,617
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,424 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how simple and seamless it is to order daily medications online, noting that packages arrive right on time and are always well-protected. People also genuinely appreciate the professional support, helpful guidance, and reassuring advice provided by the pharmacy staff regarding their personal prescriptions and health journeys. However, some reviewers were not happy with the communication, mentioning that it was extremely difficult to reach a live agent to discuss urgent matters. Consumers additionally noted occasional delivery delays and frustrating experiences when trying to get timely responses or resolve sudden prescription issues.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting that orders frequently arrive on... See more

Service

Clients share positive opinions on service, highlighting quick access to pharmacists and smooth delivery... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the service is very easy to use, simple,... See more

Customer service

People report positive experiences with customer service, noting that pharmacists and support staff are fast,... See more

Product

Reviewers mention positive feedback about product, noting that it works perfectly and makes weight loss and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy, lower prices, real Dr review. The pharmacist even reached out to me about my dosage. I feel very comfortable and well looked after by people who seem to actually care. It's been a great ex... See more

Company replied

Rated 5 out of 5 stars

My medication was delivered by FedX to my house so it was still cold and the ice packs were not melted. Felt safer than Canada Post delivery to our group mail boxes as my last two deliveries were not... See more

Company replied

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied

Rated 5 out of 5 stars

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,617)

3,351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery even before estimated…

Fast delivery even before estimated delivery date. Its great not having to go to a physical pharmacy. I highly reccommend pocketpills

August 8, 2026
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Reply from Pocketpills

We're so happy to hear that you appreciate our fast delivery and the convenience of not having to visit a physical pharmacy! Thank you for your kind recommendation.

Rated 4 out of 5 stars

Lots of confusion and miscommunication…

Lots of confusion and miscommunication at pocket pills regarding the 1% metrogel instead of the 75% metrogel

August 2, 2026
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Reply from Pocketpills

We appreciate you bringing this to our attention. We are concerned to hear about the confusion regarding the metrogel concentration. We are reviewing our internal communication processes to prevent such mix-ups in the future.

Rated 5 out of 5 stars

Prompt reply with new information and…

Prompt reply with new information and made sure I received my medication on line.

August 7, 2026
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Reply from Pocketpills

We're happy to hear that you received a prompt reply with new information and that we ensured you received your medication online. Thank you for your positive feedback.

Rated 5 out of 5 stars

Great help during Dr shortage

Your services are very easy to use and very helpful in a time where there is such a shortage in doctors. I appreciate your quick attention to all the needs that I have.

July 22, 2026
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Reply from Pocketpills

We're so pleased to hear that you find our services easy to use and helpful, especially during a time when access to doctors can be challenging. We appreciate your kind words about our quick attention to your needs.

Rated 5 out of 5 stars

Fast & easy

Fast easy. Very reliable service.

August 6, 2026
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Reply from Pocketpills

We are so glad to hear that you found our service fast, easy, and very reliable. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

You won't regret this decision

Super easy, lower prices, real Dr review. The pharmacist even reached out to me about my dosage. I feel very comfortable and well looked after by people who seem to actually care. It's been a great experience. So much so that I've recommended Pocket Pills to my friends and family.

July 17, 2026
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Reply from Pocketpills

We're so happy to hear that you've had such a positive experience with us! It's wonderful to know that you feel well looked after and that our team's care has made a difference. Thank you for recommending us to your friends and family!

Rated 4 out of 5 stars

Pleased

Quick, easy, had a bit of trouble upping my dose but than that it’s been great

May 8, 2026
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Reply from Pocketpills

We're glad to hear you found our service quick and easy! We appreciate you highlighting the dosage adjustment.

Rated 5 out of 5 stars

The delivery was such a professional…

The delivery was such a professional experience. It was late at night but came as expected so very much pleased.

July 8, 2026
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Reply from Pocketpills

We're so glad to hear your delivery was a professional experience and arrived as expected, even late at night! We appreciate your positive feedback.

Rated 5 out of 5 stars
Pocketpills logo

Reply from Pocketpills

Thank you for your wonderful review! We are delighted to hear that you had such a positive and professional experience with us.

Rated 5 out of 5 stars

Very pleased with pocket pulls so far

Very pleased with pocket pulls so far. Would definitely recommend pocket pulls to others.

August 7, 2026
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear you're happy with our service and would recommend us to others. Thank you for your wonderful feedback!

Rated 5 out of 5 stars
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear that your experience with us was efficient and hassle-free! Thank you for sharing your positive feedback.

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