Banner for Pocketpills

Pocketpills Reviews 

5,556
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,424 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how simple and seamless it is to order daily medications online, noting that packages arrive right on time and are always well-protected. People also genuinely appreciate the professional support, helpful guidance, and reassuring advice provided by the pharmacy staff regarding their personal prescriptions and health journeys. However, some reviewers were not happy with the communication, mentioning that it was extremely difficult to reach a live agent to discuss urgent matters. Consumers additionally noted occasional delivery delays and frustrating experiences when trying to get timely responses or resolve sudden prescription issues.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting that orders frequently arrive on... See more

Service

Clients share positive opinions on service, highlighting quick access to pharmacists and smooth delivery... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the service is very easy to use, simple,... See more

Customer service

People report positive experiences with customer service, noting that pharmacists and support staff are fast,... See more

Product

Reviewers mention positive feedback about product, noting that it works perfectly and makes weight loss and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy, lower prices, real Dr review. The pharmacist even reached out to me about my dosage. I feel very comfortable and well looked after by people who seem to actually care. It's been a great ex... See more

Company replied

Rated 5 out of 5 stars

My medication was delivered by FedX to my house so it was still cold and the ice packs were not melted. Felt safer than Canada Post delivery to our group mail boxes as my last two deliveries were not... See more

Company replied

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied

Rated 5 out of 5 stars

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,556)

3,287 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Timely

Timely. Great contact and support

July 7, 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that our contact and support met your expectations for timeliness. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Great service!

Pocketpills has absolutely changed the game for me. It takes all the thinking, planning, remembering, and it saves you from having to get your prescription yourself. I never miss a dose thanks to picketpills.

August 4, 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that our service has made such a positive impact on your routine! It's wonderful to know we can help with planning and remembering your prescriptions.

Rated 5 out of 5 stars

Great auto service.

Repeat prescriptions are so easy. I get a notification and medication arrives quickly with me not having to remember to order etc.

July 30, 2026
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear that our repeat prescription service is easy for you and that your medication arrives quickly without you having to remember to order!

Rated 5 out of 5 stars

Always easy communication

Always easy communication. Easy to use site . Prices are comparable if not better than my regular Rx .

July 29, 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that our communication and website are easy to use, and that our prices are competitive. We appreciate your kind words!

Rated 5 out of 5 stars

The ease is the best part

The ease is the best part. Everything is so convenient.

August 3, 2026
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear that you found everything convenient and easy to use! Thank you for sharing your positive feedback with us.

Rated 4 out of 5 stars

I appreciate the ability to order my…

I appreciate the ability to order my refills when I am available not when the store is open. Also that it comes to my house.

August 2, 2026
Pocketpills logo

Reply from Pocketpills

We're so glad to hear that the convenience of ordering refills and home delivery is working well for you! We appreciate your positive feedback.

Rated 5 out of 5 stars

They do their best to accommodate…

They do their best to accommodate delivery and provide my pills needed!

August 3, 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that we could accommodate your delivery needs and provide you with your essential medication. Thank you for your kind words!

Rated 5 out of 5 stars

Fast and helpful with emails and…

Fast and helpful with emails and personal phone call.

July 31, 2026
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear that our email correspondence and phone support were both quick and helpful for you! Thank you for your kind words.

Rated 5 out of 5 stars

Staff always answer my questions in a…

Staff always answer my questions in a very short amount of time and put my mind at ease.

July 30, 2026
Pocketpills logo

Reply from Pocketpills

We're so glad to hear that our team is consistently able to answer your questions quickly and provide you with peace of mind. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Excellent service …

I was very pleased with the recent delivery of my prescription. The person delivering it contacted me and I was not available at that moment using my Buzzer at my condo. When I called him back he said he would try to return that evening which he did and deliver my medication, now that’s great service.

May 28, 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear about your positive experience with our prescription delivery service. We always strive to provide excellent service, and we're glad our team could accommodate your schedule. Thank you for sharing your kind words.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look