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Pocketpills Reviews 

5,593
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,424 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how simple and seamless it is to order daily medications online, noting that packages arrive right on time and are always well-protected. People also genuinely appreciate the professional support, helpful guidance, and reassuring advice provided by the pharmacy staff regarding their personal prescriptions and health journeys. However, some reviewers were not happy with the communication, mentioning that it was extremely difficult to reach a live agent to discuss urgent matters. Consumers additionally noted occasional delivery delays and frustrating experiences when trying to get timely responses or resolve sudden prescription issues.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting that orders frequently arrive on... See more

Service

Clients share positive opinions on service, highlighting quick access to pharmacists and smooth delivery... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the service is very easy to use, simple,... See more

Customer service

People report positive experiences with customer service, noting that pharmacists and support staff are fast,... See more

Product

Reviewers mention positive feedback about product, noting that it works perfectly and makes weight loss and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy, lower prices, real Dr review. The pharmacist even reached out to me about my dosage. I feel very comfortable and well looked after by people who seem to actually care. It's been a great ex... See more

Company replied

Rated 5 out of 5 stars

My medication was delivered by FedX to my house so it was still cold and the ice packs were not melted. Felt safer than Canada Post delivery to our group mail boxes as my last two deliveries were not... See more

Company replied

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied

Rated 5 out of 5 stars

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

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Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.7

All reviews

(5,593)

3,323 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Bad communicatin

The tracking at 9PM showed my package had been picked up but, was not yet in transit. I presumed it would be delivered today since, I had no other notification. This morning I had a notification that my package was delivered. My ring camera shows it was delivered at 9:30PM last night. The packaging was not discreet. The label clearly showed my name, address and, the package was coming from GetmyRX from Pocket Pills. The package glue strip and freezer pack were melted as they were sitting in direct sunlight.

August 5, 2026
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Reply from Pocketpills

We appreciate you sharing your experience with us. We are concerned to hear about the delivery notification discrepancy and the condition of your package upon arrival, especially regarding the lack of discretion and the melted contents. A manager will be giving you a call.

Rated 5 out of 5 stars

replaced a leaking prescription…

replaced a leaking prescription immediately.. I had photos but they didn't even ask for proof! Fantastic trust

August 1, 2026
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Reply from Pocketpills

We're so glad we could quickly resolve the issue with your prescription. We appreciate you trusting us and taking the time to share your positive experience!

Rated 5 out of 5 stars

Good service

Good service, fast delivery. The new prescription was approved quickly and easily, and I didn't have to spend half a day waiting in line to see the doctor for it.

April 8, 2026
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Reply from Pocketpills

We're so pleased to hear you experienced good service and fast delivery! It's wonderful that your new prescription was approved quickly and easily, saving you time.

Rated 5 out of 5 stars

PP is fast

PP is fast , very supportive

August 4, 2026
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Reply from Pocketpills

Thank you for your wonderful feedback! We're so glad to hear that you found our service to be fast and supportive.

Rated 5 out of 5 stars

For someone with chronic illness it’s…

For someone with chronic illness it’s so important to get my meds on time and this is perfect for me because they also provide delivery

August 3, 2026
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Reply from Pocketpills

We're so happy to hear that our delivery service is perfect for you and helps ensure you receive your medications on time, especially with your chronic illness. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Always a great service

Always a great service

August 3, 2026
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Reply from Pocketpills

Thank you so much for your wonderful review! We are truly delighted to hear that you consistently receive great service from us.

Rated 5 out of 5 stars

Great prompt customer service and…

Great prompt customer service and delivey

July 19, 2026
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Reply from Pocketpills

We appreciate your feedback and are so glad you enjoyed our prompt customer service and delivery. Thank you for the five-star review!

Rated 5 out of 5 stars

Timely

Timely. Great contact and support

July 7, 2026
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Reply from Pocketpills

We're so happy to hear that our contact and support met your expectations for timeliness. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Great service!

Pocketpills has absolutely changed the game for me. It takes all the thinking, planning, remembering, and it saves you from having to get your prescription yourself. I never miss a dose thanks to picketpills.

August 4, 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that our service has made such a positive impact on your routine! It's wonderful to know we can help with planning and remembering your prescriptions.

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