I love the layout and the gameplay. But I hate the fact that some people have advantages over others because of the HUD softwares. It seems that make the game unfair. I think those softwares must be u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The amount of games available. Depositing has been difficult for some reason...I been wanting to quit from the withdrawal/Verifying process alone which has caused me to lose thousands. if only deposit... See more
Company replied
-The support is super bad, i send multiple emails/messages with no response. -As a Bug for years on zoom tables that sometimes ticks the "fold vs any bet" on the big blind.. and not fixed -The rake... See more
Company replied
I've been playing on the platform for many years, and I'm even considered a VIP player due to my annual spending. Honestly, what I've noticed in the last 3 or 4 years is that promotions have been sign... See more
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Company details
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
3.2
Average
8K reviews
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When i need something or dont know
When i need something or dont know , the agents are very honnest and everytime helping me .... 10/10stars
March 26, 2026
Unprompted review
Reply from PokerStars
Hello. Thank you so much for your kind words!
We’re really happy to hear that our team has been helpful and honest in assisting you. Your support means a lot to us, and we’ll always be here whenever you need help.
Terrible platform
Terrible platform, cooler after cooler after bad beat . Pokerstars why no stats on your platform? To favour the house bots with solvers? Thank goodness the uk will tax you double very soon, well deserved. Please spare me the usual “our rng is independently verified…”
March 25, 2026
Unprompted review
Reply from PokerStars
Hi Alex, thank you for sharing your feedback. We understand that bad beats can be frustrating, and we appreciate you taking the time to reach out. We want to reassure you that all gameplay on our platform is fully human, no bots are involved.
Regarding your question about statistics, we currently do not provide detailed in-game stats on our platform. We understand that this is something many players find useful, and your feedback will be taken into consideration as we continue to improve our features.
We value your trust and your experience with us, and we hope you continue enjoying the game. If you have any questions or concerns, our Live Chat Support is always available.
when i managed to get through to an…
when i managed to get through to an advisor due to lack of connection chow responded quickly enough and i await outcome after tournament has finished.
March 25, 2026
Unprompted review
Reply from PokerStars
Hi Amanda, thank you very much for your feedback. We are glad to hear that Chow helped you get back into your game. If you need any further assistance, please do not hesitate to get in touch with us again. Wishing you lots of fun and success with our games! 😊
Reply from PokerStars
Hi Tommy, thank you so much for your kind words! We are really glad to hear that you had a great experience with our customer support. Wishing you lots of fun and success as you continue playing our games! 😊
I got to talk to a person quite quickly…
I got to talk to a person quite quickly who was very helpful in resolving my problem.
March 25, 2026
Unprompted review
Reply from PokerStars
Hello David, thank you for the 5 stars. It feels great to hear you were able to reach someone from our support team quickly and get things resolved smoothly. You’re always welcome to reach out anytime.
I liked the response time and empathy…
I liked the response time and empathy for the consumer
March 25, 2026
Unprompted review
Reply from PokerStars
Hello Nick, thank you for the 5 stars. Great to hear that the response time and the way we handled things made a difference, we take our players’ experience seriously. You’re always welcome to reach out anytime.
can't recover my account
you have the worst support ever, I can't talk to anyone that know what is happening. I can't recover my account and I quit, it's better than an eternal loop (send me a picture with something else, in a different way). You can have my account!
You guys send me a message in Breton. WHY?
Is this a joke? It seems.
Thank you for nothing.
March 24, 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with your account. Additional information has been requested via Trustpilot so we can assist in resolving your problem. Your cooperation is appreciated, and we will make every effort to resolve the situation as quickly as possible. Thank you again for bringing this to our attention.
Juliette from PS support is the best, everytime I need something she is willing to help and really fast.
Juliette from PS support is an excellent person; her work ethic is very professional. She is always very courteous and willing to help.
March 24, 2026
Unprompted review
Reply from PokerStars
Hello. Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Juliette from our support team. She takes pride in providing fast, courteous, and professional assistance, and your feedback truly makes her day. We’ll make sure to pass your compliments along to her!
Lost lost lost
March 24, 2026
Reply from PokerStars
Hello, we’re sorry to hear about your experience. If you have any concerns or questions, our support team is always here to help. You can contact us on our Live Chat by going to 'Help - Contact us'.
Reply from PokerStars
Hello Tobias. Thank you for your great feedback! We’re really glad to hear you’re enjoying the site and our slot games.
We’ll keep working to provide a fun and fair experience for all our players. All the best!
I cannot speak entirely for the…
I cannot speak entirely for the gambling part of the review but the live chat if you need help with anything is a pleasure to deal with and they do what they can to resolve the issue or inquiries
March 23, 2026
Unprompted review
Reply from PokerStars
Hello Craig. Thank you for your kind feedback! We’re glad to hear you had a positive experience with our live chat support and that the team was able to assist you effectively.
Thanks again for your support — we really appreciate it!
The sites an absolute joke don’t waste…
The sites an absolute joke don’t waste you’re money on bots
March 24, 2026
Unprompted review
Reply from PokerStars
Hello Mark. Thank you for your feedback.
We don't allow automated players (bots) on our games, and also have detection tools to make sure that each player is a human being.
If you encountered issues with our platform, software, or suspect bot activity, we encourage you to contact our support team directly ( Help --> Contact Us) so we can investigate and assist you. Your experience matters, and we’re here to help resolve any concerns.
The CS agent on chat rapidly resolved…
The CS agent on chat rapidly resolved my case that was months without any updates. Props to Petko for being a great employee.
March 23, 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your kind feedback! We’re really glad to hear your issue was resolved and that you had a positive experience with our support team.
We’ll be sure to pass your kind words on to Petko — they’ll be happy to hear it!
Fast and Detail Options
Fast reaction from the Side itself and the the helping tools.
The explanation about everything, very good Job
March 22, 2026
Reply from PokerStars
Hello Edin,
Thank you for your feedback! We’re glad to hear you’re happy with the quick support and helpful tools, as well as the explanations provided. If you have any further questions, feel free to reach out. We are here to help!
The customer service is horrible…
The customer service is horrible 🙈indeed
The question keeps coming up about how many AI bots are implemented in these algorithms.
Very often, players show unnatural behavior, and I believe a considerable portion of them are fake.
You end up playing against in‑house PokerStars platform bots that know the outcome of the hands — at least that’s the impression that keeps growing stronger.
Of course, nothing beats a real live table tournament!
But as a leisure activity… well, then PokerStars is also an alternative.
March 23, 2026
Reply from PokerStars
Hello,
Thank you for your feedback. We understand your concerns and would like to reassure you that we do not use house players (shills) or bots on our platform. You will only play against other real players.
We also have dedicated systems in place to detect and prevent any unauthorized automated play, and such activity is strictly prohibited under our Terms and Conditions.
If you ever suspect unusual behavior, please contact our support team ( Help --> Contact Us ) with the relevant username so we can investigate further.
Thank you again for sharing your experience.
Bad support..unserious plattform and…
Bad support..unserious plattform and poker software. Many bots
February 28, 2026
Reply from PokerStars
Hello. We’re sorry to hear about your experience and appreciate your feedback.
We don't allow automated players (bots) on our games, and also have detection tools to make sure that each player is a human being.
If you encountered issues with our platform, software, or suspect bot activity, we encourage you to contact our support team directly ( Help --> Contact Us) so we can investigate and assist you. Your experience matters, and we’re here to help resolve any concerns.
They won’t give you back your money
Playing the game with friends is fun and easy to do. However trying to get your money back is impossible , first you will be charged €5 for every inactive month of gambling. When you try to get your money back,, you will be required to submit a photo id/ passport or drivers licence, proof of address, a recent bill , and social security number along with your bank details. Do you think it’s safe or necessary to give all that information to an online gambling site. My advice is to stay away from this company as they won’t give you back your money.
March 23, 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback. We’re sorry to hear about your experience. We’ve sent you an email outlining the steps required to complete your withdrawal.
As a licensed operator, we are legally required to verify the identity of all players before processing withdrawals. This verification (photo ID, proof of address, etc.) is standard across the industry, ensures account security, and helps us comply with regulatory obligations.
Once the requested documents are provided, withdrawals are processed promptly. We take player security and privacy seriously, and all personal information is handled securely in accordance with our Privacy Notice.
We hope this clarifies the process, and appreciate your cooperation! Best regards.
fast and accurrate help
March 23, 2026
Unprompted review
Reply from PokerStars
Hello Antonios. Thank you for your feedback! We’re glad to hear you received fast and accurate support.
We’ll continue doing our best to provide the same level of service. Wishing you all the best!
Hello PokerStars Team,
Hello PokerStars Team,
I just wanted to take a moment to sincerely thank you for your excellent work and support. I really appreciate the effort you put into making the platform enjoyable and reliable.
March 22, 2026
Unprompted review
Reply from PokerStars
Hi Kolya, we appreciate you taking the time to share your kind words! It means a lot to us that you recognize the effort we put in.
Reply from PokerStars
Hello. Thank you for your feedback! We’re glad to hear you find the platform easy to play on.
We’ll keep working to make your experience even better. Best regards!
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