Ordering process was easy and smooth. Worker in the store (Rocca al Mare shopping center in Estonia) was really helpful and friendly. Only problem was that I couldn’t use a gift card bought from local... See more
Company replied
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Beautiful high quality children’s clothing. Gorgeous designs and clothes wash well and look great. Accurate sizing as described. Quick delivery and well packaged.
I love your products; however, my son is quite tall for his age, and unfortunately I’ll have to stop buying clothes from POP because the largest size you offer is 140 cm. I really wish you would produ... See more
Company replied
Well made, great designs and quality clothing which washes well lasts for ages as sizes allow for a growing child just love PoP. Excellent value when on sale.
Company replied
Company details
Written by the company
We create children’s clothing made to be loved, worn, washed, and passed on – from one child to the next. We call it design that lasts. Since 1976, our ambition has been to make high-quality, comfortable clothing that lets children be children. Our garments are designed for play, with soft fabrics and thoughtful construction – nothing that scratches, pinches, or gets in the way of everyday adventures. Function and safety are at the core of everything we do. Inspired by outdoor and sportswear, our outerwear is made to handle real life – climbing trees, crawling on the ground, and playing in all kinds of weather. Every detail, from materials to the smallest seam, is carefully tested to ensure durability, functionality, and above all, safety. We believe that the little details make a big difference. Whether it’s a well-considered fit, a durable fabric, or a small design feature that children love, each garment is created with care. Our iconic stripes, introduced in 1976, remain a timeless part of our collection and a symbol of our heritage. Sustainability is a natural part of our philosophy. We use organic and recycled materials and continuously work to improve our impact on the planet. But for us, the most important aspect is longevity – our goal is for every garment to be worn by at least three children. For us, the customer experience is just as important as the product itself. We strive to offer a smooth and reliable shopping experience, with clear communication, fast delivery, and easy returns. Our customer service team is always here to help – whether you have questions about products, orders, or anything else. We truly value our customers and all the feedback we receive. Your reviews help us improve and ensure that we can continue to deliver both great products and a great experience. Thank you for being part of our journey.
Contact info
Hälsingegatan 40, 113 43, Stockholm, Sweden
- Please contact us through our contact form, and we'll be happy to assist you further.
- www.polarnopyret.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Terrible customer service – Don't buy from website!
We’ve always loved POP products, which is why we decided to order a few new items directly from the website. It’s been over two weeks since we placed the order, and we still haven’t received any delivery updates or tracking information. I’ve sent several messages to customer service, but it feels like no one is actually reading them.
Aside from the chatbot-like messaging on the site, there’s no visible email address or phone number to reach out for help. This is really frustrating, and I’m still waiting for someone to get back to me.
July 21, 2025
Unprompted review
My order went missing
My order went missing, I have tried to contact customer service multiple times via email and phone since 28th June and have had no response. I have sent all relevant order numbers, tracking numbers etc. and am now very concerned that I am not going to get a resolution. Such poor customer service is absolutely unacceptable.
July 16, 2025
Unprompted review
May use AI-assist with repliesRead more
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Used to love shopping on this site...
Used to love shopping on this site...
But the new website changes make this significantly harder. Can't shop for a more specific range anymore eg 1-2 years, it's only possible to do 1-6 years. So I'm wasting my time looking at items that are sold out in the size I want. Also I can't sort by "highest discount" anymore. Instead I can sort by price but this makes it easier to give up on scrolling and only buy cheaper items. Even when I come to the site to shop for something specific I always checked sale by sorting by highest discount and ended up buying extra stuff I didn't know I wanted / liked. Can't see that happening now.
June 11, 2025
Unprompted review
Reply from Polarn O. Pyret
We appreciate you taking the time to share your experience. We're sorry the website changes have made shopping more difficult. We understand your frustration with the age range options and the missing "highest discount" sorting feature. We value your feedback and will share it with our team to improve the site.
I do love Polarn, but…
I do love Polarn, but the recent changes feel like the whole company is in a disconnect with the customers and relaying on loyalty rather than anything else.
Second hand trade in code- cannot be used with any other doscounts or offers….- the whole website is 20% so does it mean I need to wait for it to be back to normal price so I can spend a voucher?
No payment possibility with PayPal anymore, but for some reason there is a Klarna.
Customer service responses are truly hilarious, something like: oh if the page didn’t filter correctly just return the product- guys, honestly- just report it to your it and fix it.
Filtering for dresses- 0 found- lovely functionality.
All of this does make me go to another, equally ethical company for purchases….
May 29, 2025
Unprompted review
Reply from Polarn O. Pyret
We appreciate your loyalty and are sorry to hear about your recent experiences. We understand your frustration regarding the trade-in code limitations, payment options, and website functionality. We'll share this feedback with the relevant teams to improve our services and website experience. Thank you for bringing these issues to our attention.
Reply from Polarn O. Pyret
We're happy to hear that you received prompt service. We appreciate your feedback regarding the email notification. We will look into it.
Quality has decreased over the years
Always been a fan of POP since 3 years ever since my eldest was born. However I am forced to return my entire shipment as the quality of garments are not as they used to be. Now most are 95%cotton with 5%elastane (not 100%cotton) and they are quite rough and not as breathable. My kids have eczema and sadly the POP garments aren't good for them now. Please revert back to rhe old and amazing quality that I raved about!
April 15, 2025
Reply from Polarn O. Pyret
We're happy to hear that you had a great experience with our speedy service and product. Thanks for your feedback.
Happy customer
Clothes all great as usual! Grandson loves them too especially the denim shorts.
April 27, 2025
Excellent service
My recent order arrived quickly and I was delighted with the quality and value of the items. Over the years I have purchased many items for my grandsons and have always been pleased.
April 27, 2025
Happy with the service and clothes
Happy with the service and clothes , will use again
April 26, 2025
Very good Excellent service east to…
Very good Excellent service east to order delivered on time
April 25, 2025
Reply from Polarn O. Pyret
Thank you for your feedback. We are thrilled to hear that you had a positive experience with our service.
Reply from Polarn O. Pyret
We appreciate your kind words and are thrilled to hear you enjoyed our efficient dispatch and considerate packaging. We strive to provide a positive experience for all our customers, and your feedback is valuable to us.
Reply from Polarn O. Pyret
Thank you for your feedback! We understand your frustration with the return process and are actively working to make the information clearer and easier to find on our site.
In the meantime, you're always welcome to contact our customer service team, they’ll be happy to guide you through the steps and answer any questions you may have.
Great quality as usual.
April 22, 2025
Reply from Polarn O. Pyret
Thank you for your review! We're so glad to hear you enjoyed the quality of our products.
Bottle green chunky cardigan with pockets
Very good service, quick delivery and as a first time customer I would not hesitate to use this company again. The item I purchased was a school cardigan for my little grandaughter. It was of superb quality and beautifully soft pure organic cotton and I couldn’t be happier with it. Really lovely and highly recommended.
April 19, 2025
Reply from Polarn O. Pyret
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the service, delivery, and quality of the cardigan. It's wonderful to know that you found the organic cotton soft and comfortable, and that you're happy with your purchase. We appreciate your recommendation and hope to see you again soon.
Reply from Polarn O. Pyret
We're so glad to hear you had a positive experience with our products and service. We appreciate your kind words about the price, items, and delivery speed.
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