Polarn O. Pyret Reviews 

8,001
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Clothes selection and quality is great. Love the brand. Delivery service is very bad. Takes so much longer than any other European brand to deliver to Ireland. 2 weeks vs 2-3 days. Generally little or... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with Polarn O. Pyret for 8 years now, and they never fail to impress. The quality of their clothing is outstanding—durable, beautifully made, and built to last through years o... See more

Company replied

Rated 5 out of 5 stars

Excellent quality. It's a real pity that the size range stops at 140 cm. I would love to continue dressing my children in such high-quality, comfortable clothing as they grow.

Company replied

Rated 5 out of 5 stars

Have been ordering from POP since my eldest was born - he is almost 14. I still have a few of his outfits which have been passed down to my other 2 children, my youngest being 8 weeks. The quality... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

We create children’s clothing made to be loved, worn, washed, and passed on – from one child to the next. We call it design that lasts. Since 1976, our ambition has been to make high-quality, comfortable clothing that lets children be children. Our garments are designed for play, with soft fabrics and thoughtful construction – nothing that scratches, pinches, or gets in the way of everyday adventures. Function and safety are at the core of everything we do. Inspired by outdoor and sportswear, our outerwear is made to handle real life – climbing trees, crawling on the ground, and playing in all kinds of weather. Every detail, from materials to the smallest seam, is carefully tested to ensure durability, functionality, and above all, safety. We believe that the little details make a big difference. Whether it’s a well-considered fit, a durable fabric, or a small design feature that children love, each garment is created with care. Our iconic stripes, introduced in 1976, remain a timeless part of our collection and a symbol of our heritage. Sustainability is a natural part of our philosophy. We use organic and recycled materials and continuously work to improve our impact on the planet. But for us, the most important aspect is longevity – our goal is for every garment to be worn by at least three children. For us, the customer experience is just as important as the product itself. We strive to offer a smooth and reliable shopping experience, with clear communication, fast delivery, and easy returns. Our customer service team is always here to help – whether you have questions about products, orders, or anything else. We truly value our customers and all the feedback we receive. Your reviews help us improve and ensure that we can continue to deliver both great products and a great experience. Thank you for being part of our journey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.6

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(8,001)

1,111 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery .

Fast delivery .
Outstanding quality and durability of the product.
Beautiful range

July 29, 2026
Polarn O. Pyret logo

Reply from Polarn O. Pyret

Thank you for your review!

We're delighted to hear that you were happy with the fast delivery, the outstanding quality and durability of the product, and our range of styles and colours.

Thank you for taking the time to share your experience with us. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Prompt delivery and very pleased with…

Prompt delivery and very pleased with the quality ofwhat i ordered

July 28, 2026
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Reply from Polarn O. Pyret

Thank you for your review!

We're delighted to hear that you were happy with the fast delivery, the quality and durability of the product.

Thank you for taking the time to share your experience with us. We hope to welcome you back again soon!

Rated 2 out of 5 stars

Second hand jacked light staining and damage

Love the quality of the jacket. However I bought a second hand via the POP website. There was no details that the item had light staining and damage to one of the elbows. Unfortunately i did not notice until after I had written my child's name in the jacket so could not return.
Quick delivery.

July 23, 2026
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Reply from Polarn O. Pyret

Thank you for review! We're very sorry to hear that the jacket did not match your expectations. It is of course disappointing that the item had staining and damage that was not clearly described in the listing.

We appreciate your feedback and will pass it on to our second-hand team, as accurate product descriptions are very important to us. We're especially sorry that the issue was discovered after the jacket had been personalized, which meant a return was no longer possible.

We're pleased to hear that you were happy with both the quality of the jacket and the delivery speed, and we hope to provide a better experience next time.

Rated 4 out of 5 stars

Great products of high quality

Great products of high quality, easy to use website, fast check out and chat support customer service was helpful when trying to locate my delivery. Delivery handled by another company which created problems as no tracking info was available.

July 15, 2026
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Reply from Polarn O. Pyret

Hi Samantha,

Thank you for your kind words about our products, website, and customer service. We're delighted to hear that you were happy with the quality of our products and that our chat team could assist you.

We're sorry, however, that there were issues with the delivery and that tracking information was unavailable. In the UK, we work with Royal Mail for deliveries, and like many retailers, we rely on external shipping partners to get orders to our customers. We understand how frustrating it can be when tracking information isn't available as expected, and we're sorry for the inconvenience this caused.

Thank you for taking the time to share your feedback. It helps us continue improving the experience we provide.

Kind regards,
Polarn O. Pyret

Rated 1 out of 5 stars

Normally

Normally, when I go to the store, I'm always impressed. The staff are always welcoming. But there's one employee at the Malmö City store that makes me not want to go back again if she's the one serving me. I felt a sense of unwelcomingness, classism, and a lack of greeting when customers entered the store. She never offered any assistance, which other staff members usually do. I've had two bad experiences with this employee, and the most recent one was on July 24th. I don't want to go back to the store again if I have to deal with her. She didn't smile or greet me, and acted as if I wasn't fit to be there. There are many details, but basically, since I've been your customer, I've never encountered an employee who behaves like this.

July 8, 2026
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Reply from Polarn O. Pyret

Hi!
Thank you so much for taking the time to share your experience with us.

We are truly sorry to hear that your recent visits to our Malmö City store left you feeling unwelcome. This is certainly not the experience we want any customer to have, and we understand how disappointing it must have been, especially when your previous experiences with us have been so positive.

At Polarn O. Pyret, we strive to make every customer feel valued, welcomed, and supported when visiting our stores. We are therefore very sorry to hear that you felt this was not the case during your visits.Thank you for bringing this to our attention. Feedback like yours is very important to us, and we will make sure to pass it on as part of our ongoing work to improve the experience we provide in our stores.

We sincerely appreciate your honesty and hope that we will have the opportunity to give you a much better experience in the future.

Kind regards,

Rated 5 out of 5 stars

Excellent service

Excellent service, I needed to return one item which was extremely efficient and simple.

July 15, 2026
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Reply from Polarn O. Pyret

Thank you for taking the time to leave a review.

We're delighted to hear that you had a positive experience with both our service and returns process. We work hard to make returns as smooth and straightforward as possible, so it's wonderful to know that everything went efficiently for you.

Thank you for shopping with us, and we hope to welcome you back again soon!

Warm regards,
Polarn O. Pyre

Rated 5 out of 5 stars

Definitely recommend …

Bought all my daughters outerwear from here and used it for my son all those years after. Haven’t found a company that performs better and they both go to forest school.

July 27, 2026
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Reply from Polarn O. Pyret

Hi,

Thank you so much for your wonderful review.

Hearing that your children's outerwear has lasted long enough to be passed down between siblings is exactly what we hope for when designing our garment!

Thank you for your trust and support. It means a great deal to us that our clothing has been part of so many outdoor adventures over the years.

Warm regards,
Polarn O. Pyret

Rated 5 out of 5 stars
Polarn O. Pyret logo

Reply from Polarn O. Pyret

Thank you for your kind review! We truly appreciate it!

Welcome back any time!
Kind regards,
Polarn O. Pyret

Rated 5 out of 5 stars

Excellent quality

Excellent quality. It's a real pity that the size range stops at 140 cm. I would love to continue dressing my children in such high-quality, comfortable clothing as they grow.

July 27, 2026
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Reply from Polarn O. Pyret

Hi,

Thank you for your review and for your kind words about the quality of our clothing.

We're delighted to hear that you would like to continue dressing your children in Polarn O. Pyret as they grow. While we currently don't offer a wider size range, it's always wonderful to hear that there is interest in larger sizes and that our clothing is appreciated for such a long time.

We truly appreciate you taking the time to share your feedback, and we're happy to know that our garments have become a favourite in your family's wardrobe.

Warm regards,
Polarn O. Pyret

Rated 5 out of 5 stars

Exceptional quality and service as always—loyal customer for 8 years!

I have been shopping with Polarn O. Pyret for 8 years now, and they never fail to impress. The quality of their clothing is outstanding—durable, beautifully made, and built to last through years of wear and countless washes without losing shape or color.

I especially love that they offer adult clothing alongside their children's ranges, making it so easy to get matching family pieces and high-quality basics for myself.

Beyond the fantastic clothes, their customer service is consistently reliable and helpful. It is so rare to find a brand that maintains such high standards year after year. I couldn't be happier with my purchases over the last 8 years and will happily continue to shop here!

June 26, 2026
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Reply from Polarn O. Pyret

Hi Kasia,

Thank you so much for your wonderful review and for your loyalty over the years.

There is no greater compliment than hearing from customers who continue to choose us for their families time and time again. We’re incredibly grateful for your trust and support, and we're delighted that we've been able to remain a part of your family's journey.

Thank you also for your kind words about our customer service. It means a great deal to know that the experience we strive to provide is appreciated.

We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.

Warm regards,
Polarn O. Pyret

Rated 1 out of 5 stars

Still waiting for the product to arrive…

Still waiting for the product to arrive 10 days later

July 24, 2026
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Reply from Polarn O. Pyret

Thank you for your review. We’re very sorry to hear that your order has still not arrived after 10 days.

This is certainly not the delivery experience we aim to provide, and it would not normally take this long. Please contact our Customer Service team with your order number, and we will be happy to investigate the shipment further and help resolve the issue as quickly as possible.

Kind regards,
PO.P

Rated 5 out of 5 stars

Have been ordering from POP since my…

Have been ordering from POP since my eldest was born - he is almost 14. I still have a few of his outfits which have been passed down to my other 2 children, my youngest being 8 weeks.
The quality is fab, and I love the designs.
Absolutely fab that they now sell pre loved items at a brilliant price too! I recently did a massive bulk order for the littlest one.
Will continue ordering from pop as long as I can :)

July 20, 2026
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Reply from Polarn O. Pyret

Hi Beccy,
Thank you so much for your lovely review. Reading that you’ve been shopping with us for nearly 14 years truly means a lot to us!

It feels very special to hear that clothes worn by your eldest have been loved and passed down to your younger children, and that your newest little one is now wearing Polarn O. Pyret too. Creating garments that can be used, cherished, and handed down from child to child is exactly what we strive for.

We're also delighted to hear that you've enjoyed our PreLoved range and found some great pieces for your newest family member.

Thank you for being part of the Polarn O. Pyret family for so many years. We wish you and your three children all the very best, and we look forward and are proud of being part of your journey for many years to come.

Warm regards,
Polarn O. Pyret

Rated 4 out of 5 stars

Great product & quality, terrible delivery service

Clothes selection and quality is great. Love the brand. Delivery service is very bad. Takes so much longer than any other European brand to deliver to Ireland. 2 weeks vs 2-3 days. Generally little or no delivery updates once in transit. Needs to majorly improve, have ordered elsewhere lots of time due to length of delivery and uncertainty.

July 23, 2026
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Reply from Polarn O. Pyret

Hi,

Thank you for your review and for your kind words about our quality and clothing selection!

We're sorry to hear that the delivery experience to Ireland has been disappointing. We understand how frustrating long delivery times and limited tracking updates can be, and we appreciate you taking the time to share your feedback. We're continuously working to improve the experience for our customers.

Best regards,
Polarn O. Pyret

Rated 5 out of 5 stars

My go to brand for everything kids…

My go to brand for everything kids clothing.
Some very interesting designs sometimes, but overall very tasteful kids clothing. Love that the second hand store is back.

July 10, 2026
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Reply from Polarn O. Pyret

Thank you so much for your wonderful review! We're delighted to hear that you continuous chose us for children's clothing.

It means a lot to us that you appreciate both the quality and design of our collections. We're also happy to hear that you appreciate the second hand!

Thank you for your support, and we look forward to dressing the little ones for many years to come!

Kind regards,
Polarn O. Pyret

Rated 5 out of 5 stars

The quality is always excellent

The quality is always excellent.
Lovely fabrics.
Cute designs.
Great durability.
Never bought a bad item yet.
Sale/ outlet prices are very good.
Highly recommended.

July 21, 2026
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Reply from Polarn O. Pyret

Hi Evelyn,

Thank you for leaving this wonderful review! We're so happy that you have chosen, and continue to chose our brand.

You are always welcome back!
Kind regards,
Polarn O. Pyret

Rated 5 out of 5 stars

Love the blue fleece

Love the blue fleece. Fits perfectly and will be great in autumn.

July 9, 2026
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Reply from Polarn O. Pyret

Hi,

Thank you for your review! We're so happy to hear that you love the blue fleece and that the fit is perfect. Thank you for choosing PO.P!

Best regards,
Polarn O. Pyret

Rated 5 out of 5 stars

quality

Product quality excellent,

July 8, 2026
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Reply from Polarn O. Pyret

Hi Rags,

Thank you for your lovely review! We're happy to hear that you're pleased with the quality of our products. Providing durable, long-lasting clothing is something we truly care about.

Best regards,
Polarn O. Pyret

Rated 5 out of 5 stars

Fab customer service, excellent quality clothing

Their customer service is honestly fantastic. And the quality of the clothes is wonderful. I easily pass the clothes from my older daughter to my younger daughter and they still look brand new.

July 8, 2026
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Reply from Polarn O. Pyret

Hi Fredrika,

Thank you so much for your kind words! We're happy to hear that you're happy with both our customer service and the quality of our clothes. Knowing that the garments can be passed down from one child to another and still look great is exactly what we strive for.

Thank you for choosing Polarn O. Pyret and for taking the time to share your experience!

Best regards,
Polarn O. Pyret

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