I have just taken delivery of my new Polestar 2. I've been having an issue with the Mobile App so contacted their Customer Care Team through the online chat. I was being dealt with by Liam, who was ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polestar 4, four months in. Brilliant car, excellent fit and finish. Performance (LRDM) phenomenal. Software not perfect - speed recognition abysmal, but a first world problem. Had an issue with air... See more
Company replied
I made the switch to an EV with a Polestar 2 provided by Polestar Sheffield. My expectations have been surpassed. The whole process was simple and I was kept up to date with progress by Dom and Elijah... See more
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I recently took ownership of a used P2. I bought through a dealer and with that the previous owner had failed to transfer ownership. Anyway I contacted polestar through their online chat and it was tr... See more
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Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.3
Average
656 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josh was excellent when I called in for…
Josh was excellent when I called in for some support setting up my new Polestar 4. He couldn’t do enough to assist me with my queries.
Thank you for your prompt and helpful service.
November 5, 2025
Unprompted review
Reply from Polestar UK
Hi Jason,
Thank you ever so much for this glowing review of our customer support team member Josh, he greatly appreciates your kind words regarding his service.
Our main goal in the customer support team is to go above and beyond for our customers, no matter what the reason is for you reaching out to us. It fills us with pride to hear that Josh assisted you in setting up your new Polestar 4.
We do hope you are enjoying your brand new Polestar 4, and if you need any further support, please do not hesitate to reach back out to our support team at your earliest convenience.
Kind regards,
Aidan
Polestar UK
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We have spent weeks researching…
We have spent weeks researching polestar and have spoken to people that know the brand and have given us the impression that it’s not only a poor quality product that’s not worth the money or effort we are so glad we didn’t part with our hard earned cash.
November 1, 2025
Unprompted review
Reply from Polestar UK
Hello Graham,
Thank you for taking the time to provide feedback on what you have heard on Polestar. We were so disappointed to read your review - especially as we couldn't see you have test driven one of our cars or visited one of our locations to be able to comment first hand on the quality.
Should you wish to visit one of our spaces and try the product for yourself, please let us know as we would love to help change your mind. If you have any questions or would like to learn more about us, you can find your local Space here: https://plstr.car/9fa
Kind regards,
Aidan
Polestar UK
Great Car
It’s been five months since I started driving my Polestar 4, coming from Tesla Model Y-and I have to say, P4 is a phenomenal car. It’s easily ten times better than the Tesla in many ways. The software could use a bit refinement, but overall, it’s an exceptional vehicle. The range is great, it’s effortless to drive, and even after 400 miles in a day, it doesn’t leave you feeling tired. The build quality is impressive-true luxury with a high-end interior, excellent sound system, and sleek aerodynamics. I’ve driven 6000 miles in five months and absolutely love it. There have been few minor software glitches, but nothing that bothered me. A quick reset fixed everything, just like rebooting a phone or computer. On one occasion I reached out to customer service through the Polestar app, they resolved my issue within ten minutes- it’s been flawless ever since. Thanks
October 31, 2025
Unprompted review
Reply from Polestar UK
Hi Tuba,
Thank you ever so much for this very kind review of Polestar and our support centre, we are very appreciative of these kind words.
We are over the moon to hear that you have enjoyed your time with your Polestar 4 so far, we're very happy to have you as a part of the family. We would like to reassure you as well that we are always working to develop and improve our product through our OTA update systems.
Thank you again for your very kind words about our customer support team too. We always aim to provide a responsive and comprehensive level of support, no matter the query. We're very happy to have been able to support you.
If you do need any further assistance going forwards, please do not hesitate to reach back out to us.
Kind regards,
Aidan
Polestar UK
Great assistance by Josh
Firstly, my polestar 2 is amazing and I am ordering another 2026 model early next year.
Secondly, Josh was superb on the phone yesterday as I am a technophobe and he talked me through step by step and the app/car system is working perfectly with my new phone. I can't thank Josh enough for his patience and knowledge.
October 30, 2025
Unprompted review
Reply from Polestar UK
Hi Darren,
Thank you ever so much for this very kind review of Polestar and our customer support team member Josh, we greatly appreciate the time you have taken to write this and we will share these words with Josh.
We do understand that the technology in our Polestars can be difficult to get used to, so it is wonderful to hear that Josh was able to assist you with setting up your new phone. His kindness, patience and knowledge is a shining example of what we strive for in our customer support team.
We are so glad to hear that you love your Polestar 2, and that you will remain a part of our family in 2026 and beyond. If you do need any further support, please do not hesitate to reach back out to our support team, we're always here to help.
Kind regards,
Aidan
Polestar UK
Hi my has just had a very poor…
Hi my has just had a very poor experience with polestar due to charging issues.Her car went into the Volvo garage & was given courtesy car through polestar. My wife’s car is a lease car through NHS fleet.
The car was not looked at till after 7 days being in the workshop, meanwhile she was charged £15 per day extra to bring the excess charge down, which mounted up to £165 just to be told the setting was incorrect as it was set to 50% charge on the car even though it was set as 100% on the app. We feel very let down by Polestar & will not be recommending Polestar to either friends/ colleagues or family unless this matter is resolved.
Pls direct message if wish to discuss further
October 14, 2025
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to leave feedback of your experience at your local Service Point. We would like to sincerely apologise for the disappointment you feel at the service you received.
We do understand that being without your Polestar for a prolonged period can be frustrating, so we are very sorry for this. We do also apologise for the delay in your wife’s vehicle being investigated; unfortunately, we wouldn't be able to comment on why this occurred on behalf of another business –but we would be more than happy to reach out to them to get you further clarification.
Regarding your frustration at the £15 a day excess reduction costs, we would like to look into this further, however any excess is set by the hire car company directly and is an optional cost rather than a compulsory charge.
So that we can investigate this case further and pass your complaint to the correct Service Point, please can you provide your details via the request for information that we have sent. This will help us identify the relevant case so that we can assist in rectifying this situation for you.
Kind regards,
Aidan
Polestar UK
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Very disappointing experience with…
Very disappointing experience with Polestar Plymouth!
I expected a premium level of professionalism from Polestar Plymouth, but my experience was anything but. The team failed to follow proper DVLA protocols and made several administrative mistakes that I had to repeatedly point out before anything was corrected.
Despite their “no quibble” promise, it took 26 days and multiple reminders for them to refund my reservation fee — something that should have been straightforward. The lack of communication and accountability throughout was extremely frustrating and completely out of line with the brand’s image.
Polestar should seriously review the standards and processes at this location — it’s far from the seamless, professional experience customers are led to expect
Are you serious with your scripted reply?
The new keepers slip that you believe I received is not only illegible it’s also not been filled as per the law. My ins is invalid the car is parked up, and this is why you will be getting your car back shortly.
October 29, 2025
Unprompted review
Reply from Polestar UK
Updated 03/11/2025
Hello Simon,
Thank you for taking the time to provide us your feedback, we are very sorry for the frustration that has been caused throughout your purchase experience.
The Snows management team at the Plymouth Space confirmed to us that they completed the DVLA ownership transfer online for you, as well as taxed your vehicle during the handover. This change of registration process means that you do not receive a physical green slip on handover, as the V5C is automatically issued to you after the online completion.
In reference to your refund, we do apologise for the delay in this. This was caused by a technical issue within the payment systems; however, we have had confirmation that your deposit was refunded to you by your handover date.
We do hope that despite this confusing start, that you are now able to enjoy your new Polestar 2.
Kind regards,
Aidan
Polestar UK
Had a test drive Polestar 4 for a week
Had a test drive Polestar 4 for a week, despite some issues with the vehicle (speed limit recognition), the company quickly try to give me support.
Mine is now on order and cant wait for it to arrive.
October 20, 2025
Unprompted review
Reply from Polestar UK
Hi Carlo,
Thank you ever so much for taking the time to leave us a 5-star review, we greatly appreciate it!
We do understand how frustrating an issue with a test drive vehicle can be, so it is wonderful to hear that our customer support team were able to assist you with rectifying this.
We are very excited for you to officially join the Polestar universe very soon. In the meantime, if you have any questions for us or you need any further support, please do not hesitate to get back in touch with us.
Kind regards,
Aidan
Polestar UK
Quickly resolved my ownership issue on…
Quickly resolved my ownership issue on the app, after a 90 min delay due to 'a disturbance'. Milly was polite and helpful
October 28, 2025
Unprompted review
Reply from Polestar UK
Hi Graham,
Thank you very much for taking the time to review Polestar UK and our customer support team.
We do understand the frustration that can be caused by an issue, which we do sincerely apologise for. We are very glad to hear that Milly was able to recognise the difficulty you were having and was able to resolved this for you in a polite and timely manner. Milly certainly is a strong asset to our team and we will be sure to pass these kind words onto her.
If you do need any further support from our customer support team, please do not hesitate to reach back out to us as soon as possible.
Kind regards,
Aidan
Polestar UK
The (very) good, the bad and the ugly
I love my Polestar 2 Car, it’s beautifully put together, blisteringly quick and a pleasure to drive.
It’s not without glitches though - phantom ‘propulsion service required’ messages (meaning a wasted day off and trip to a garage to be told there’s nothing wrong), DAB refusing to connect, infotainment and maps initialising for way too long (and surely if you set the car to warm-up then the infotainment system should be ready when you get in?) - but overall my feelings for the car and the company are positive.
The App, however, is pretty awful and unreliable, and really lets the car’s functionality down. Charging timing and pre-conditioning failures can give sleepless nights when an early start with a full battery is needed. I’ve been stood on the drive or sat in the car at 3am on numerous occasions trying to sort out why the car isn’t charging or online to communicate with charger.
UPDATE: I have upped my rating from 3 to 4 and removed the comment about my biggest gripe (the ability to actually contact anyone), as their phone systems have been fine since my complaint and I later found that Polestar had replied, but their emails had gone into my spam folder, so they can't be blamed for that!
October 28, 2025
Unprompted review
Reply from Polestar UK
Hello Alistair,
Thank you for taking the time to leave us feedback of your experience with your Polestar and our customer support team.
We are very appreciative of your kind words about your Polestar 2.
However, we would like to sincerely apologise regarding your frustration around being able to contact our customer support team. This is unusual and not the level of support we aim to provide. Our current hold wait times are on average less than 4 minutes, so we aren't sure what has gone wrong here.
So that we can assist you further, we have sent a request for further information from you. This will allow us to locate your account on our systems and progress this case forward for you.
Once again, we do apologise and we hope we can restore some faith in our customer support going forwards for you.
Kind regards,
Aidan
Polestar UK
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Good customer service
Josh the Polestar representative quickly resolved my delivery issue at the last minute.
October 28, 2025
Unprompted review
Reply from Polestar UK
Hi Alex,
Thank you ever so much for taking the time to leave us a review, we greatly appreciate your kind words for our customer support team member Josh.
We always aim to provide our customers with an effective and prompt level of service, no matter what the issue may be. We are thoroughly pleased to hear that Josh was able to recognise the difficulty you were having and resolve this for you quickly.
If you do need any extra support going forwards, please do not hesitate to reach back out to our customer support team, we would be more than happy to assist you.
Kind regards,
Aidan
Polestar UK
Polestar Activity Key
Very speedy and helpful service - agreeing to replace the activity key, where the battery had gone flat
October 27, 2025
Unprompted review
Reply from Polestar UK
Hi Steve,
Thank you very much for taking the time to review Polestar UK and our customer support team, we are very happy that we can support you.
We do understand how frustrating an issue, such as a flat battery in your Polestar's key, can be. We always aim to resolve any issues our customers may have in the most suitable and timely fashion for them. We are so glad that our team were able to assist you effectively with this issue.
If you do need any further support from us, please do not hesitate to reach back out to our customer support team whenever is convenient to you.
Kind regards,
Aidan
Polestar UK
LRDM - pocket rocket.
Great EV - particularly well made and if looked after reliable. The performance from the dual motor is very very good - defo quicker than my previous Model Y. The range is adequate ( pre facelift) and the boot is decent.
October 27, 2025
Unprompted review
Reply from Polestar UK
Hi Paul,
Thank you ever so much for the very kind review you have left us of your experience with your Polestar. We are overjoyed to hear that you continue to be a fan of our Polestar 2.
We are very happy to hear that you are impressed by your vehicle's performance, reliability and useability. We always aim to provide high quality products and we are so glad to have been able to provide this for you.
If you are ever in need of any support, please do not hesitate to reach out to our customer support team at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Very responsive
Very responsive, sound information and fixed both my issues promptly.
October 21, 2025
Unprompted review
Reply from Polestar UK
Hi Jon,
Thank you very much for taking the time to leave us a positive review, your kind words are greatly appreciated.
We always aim to provide our customers with an efficient and effective level of service that answers your questions in a clear and timely manner. We're very glad to be have been to able to honour this for you and give you a positive experience.
If you do need any further support from us, please do not hesitate to reach back whenever best suits you.
Kind regards,
Aidan
Polestar UK
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A superb car when things are going well.
I’ve owned my P2 for nearly 4 years from new. When it’s working well, the car is just superb. However, I’ve suffered multiple flat 12v batteries, the software seems to be getting slower and slower, and the AC onboard charger failed. It has taken two months to get the issue resolved with Polestar accepting 50% of the repair costs. On one extremely positive note, the customer service rep I’ve been dealing with on the OBC issue has been absolutely excellent. He has done everything in his power to get this resolved expeditiously and has been unfailingly courteous.
October 21, 2025
Unprompted review
Reply from Polestar UK
Hello Colin,
Thank you for taking the time to leave feedback of your experience with your Polestar 2 and our customer support team.
We would like to sincerely apologise for the difficulties you have had with your vehicle. We do understand your frustration at these issues and we are continuously working to improve our products and processes.
Thank you for your very kind words about our customer service team member, Ritik. We are very proud to hear of his support throughout your onboard charging repair and he certainly is an asset to our team.
We do hope that you continue to remain a part of our Polestar family going forwards; if you do need any further support, please reach back out to our customer support team at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Excellent Service.
Amazingly good customer service from Sam, went above and beyond to help me, followed up, and made sure my was query resolved. So rare these days. Thank you so much.
October 20, 2025
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to leave our customer support team a 5-star review, we are very appreciative of this.
We take great pride in being able to offer our customers a high level of customer support, with the aim to always go above and beyond to support in any way we can.
It fills us with even more pride to hear that Sam has achieved this for you and has been able to resolve your query. Sam is certainly a strong asset to our team and we will be sure to pass these kind words onto him.
If you do need any further support going forwards, please do reach back out to us and we would be very happy to support you.
Kind regards,
Aidan
Polestar UK
I've had a few issues since getting my…
I've had a few issues since getting my Polestar 4 delivered. Tried contacting Polestar directly, but so far had no reply at all (couple of weeks). Here's a list of problems, mostly software:
Lots of connections issues with keyfob, card key and phone key - took 3 days of trying different things to get it to work.
I’m using phone key now, but every time I walk past the car, it opens or locks. This isn’t great when I’m working in my garage ( near the car ).
The rear view mirror use with prescription glasses is probably an unnecessary hazard. Hope I'm still covered for insurance.
Still can’t get Apple car play to work.
There should be a start/stop button on entry and exit - just getting out while all systems are still active feels wrong. Sometimes the car auto locks, sometimes not.
The music stays on when you leave (until locked) but doesn’t automatically restart on re-entry.
Having to turn off the speed click noise (which often show incorrect limits) and lane warning system on every journey isn’t wanted.
The build quality is excellent, but I've taken a dislike to it, entirely due to software glitches - please solve, Polestar.
October 18, 2025
Unprompted review
Reply from Polestar UK
Hello J,
Thank you for taking the time to leave us feedback of your experience with your Polestar 4. We are very sorry to hear about the difficulties you have been experiencing with your vehicle and with our customer support team.
We are always looking to improve our products through our regular system of OTA (Over-The-Air) Updates, which includes improvements to software functionality and stability. We are very sorry that you have been left feeling disappointed in your vehicle and we do hope we can help improve your sentiment going forwards.
So that we can locate your direct contact with us and reply, we have sent a request for further information from you. This will allow us to find you on our system and respond to your initial reach out.
Kind regards,
Aidan
Polestar UK
Excellent precise response
Excellent precise response, I used the online chat with Daisy.
Thank you
October 17, 2025
Unprompted review
Reply from Polestar UK
Hi Carlton,
Thank you ever so much for leaving our customer support team member Daisy a positive review, we will be sure to pass these kind words onto her.
We take great pride in being able to provide our customers with an efficient and precise support level that focuses directly on what you need. It is great to hear that Daisy was able to recognise what was needed to support you and provided this for you.
If you do need any further support, you are welcome to use our Live Chat feature again, or you contact our customer support team directly.
Kind regards,
Aidan
Polestar UK
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Reply from Polestar UK
Hi Charley,
Thank you very much for leaving us a 5-star review, we greatly appreciate you taking the time to write this.
We always aim to make sure we go above and beyond for our customers, no matter what the query may be. It is wonderful to hear that Sam was able to do this for you and has helped work towards a resolution for you.
If you do need any further support, please do reach back out to our customer support team and we will be very happy to assist you.
Kind regards,
Aidan
Polestar UK
Robotic jobsworths who don’t know much about cars
The latest aggravation from having bought a new polestar. Polestar did not supply a tool to unlock the wheels with the car and want to charge 176 to replace the wheel locking nuts. The delivery acceptance doesn’t mention the tool but despite that they are relying on it to say it must have been with the car. Normally with a proper company like bmw or Mercedes they would have a competent dealer to sort out the problem instead of robotic jobsworths in a contact centre who don’t appear to have much knowledge of cars. I won’t be buying another when the lease is up, I’ll go back to a proper brand. I can’t recommend them.
October 1, 2025
Unprompted review
Reply from Polestar UK
Hello William,
Thank you for taking the time to leave us feedback of your experience with Polestar and our customer support team. We do apologise for the frustration that this situation has caused you.
We are very sorry that the delivery of your vehicle has left you feeling disappointed. This is never our intention as we always want handovers to be as stress-free as possible.
We would love to be able to look into this further for you, so we have sent you a request for further information. Please could you use this to provide us further details, so that we can support you on this.
Once again, we are very sorry for this current situation and we do hope we can work to resolve this for you as soon as possible.
Kind regards,
Aidan
Polestar UK
Great customer service despite some car…
Great customer service despite some car issues
I’ve had a few issues with my Polestar, which has been a bit disappointing given the expectations I had for the brand. That said, the customer service from Jacob has been excellent throughout. He’s always replied promptly, been polite, helpful, and genuinely tried to resolve my concerns. It’s reassuring to deal with someone who takes customer care seriously — it’s made a big difference to an otherwise frustrating experience.
Thanks to Jacob for the great support
October 14, 2025
Unprompted review
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