Firstly you have saved me Approx £400 over my last years policy,naturally l am delighted about that.Overall it's been a pleasure dealing with policy expert.Such a simple process.Policy is full of thos... See more
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Review summary
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Website is easy to read and understand. Registering for an account went without any issues. The price was very competitive providing all the the cover I require. Communication is good although I haven... See more
I’d not heard of Policy Expert and found it via Money Supermarket. The Silver policy gave me almost everything I wanted at less than 50% of my renewal premium. Upgrading the Home Emergency cover... See more
Policy expert came up on Go Compare, good price, easy to fill in the form online, so I went with it. I also rang Policy Expert for a hard copy of the documents, spoke to a nice gentleman and he was... See more
Company details
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4.5
Excellent
95K reviews
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As my renewal was due I spoke with an…
As my renewal was due I spoke with an agent who was helpful and knowledgeable and rang me back at an agreed date and I was able to complete my Home insurance renewal with no fuss.
April 23, 2026
Agent went above and beyond helping me…
Agent went above and beyond helping me to get the right price for my insurance, very Aprohelpful and caring.
April 24, 2026
My premium had gone up
My premium had gone up quite a bit so I was trying to reduce it
Rang and very helpful man tried numerous ways of reducing the premium but was unable to.
Eventually reached an agreement to reduce with same level of cover, well worth the phone call thankyou
April 11, 2026
good reliable company that provides and…
good reliable company that provides and offers good prices for insurance. highly recommend this company
May 3, 2026
Always easy to do
Always easy to do, bonus when the yearly insurance goes down. Never had any issues with them
April 30, 2026
Easy to renew and very satisfied with…
Easy to renew and very satisfied with the new price
May 3, 2026
I found the quote was the best on the…
I found the quote was the best on the comparison site also the the ease of the website as to how quick and efficient it was
May 2, 2026
All easy to do
May 2, 2026
New House and Contents insurance cover
I had tried to arrange my new house and contents insurance cover on line but ran into some difficulties, so I then rang and spoke to someone who was extremely helpful and gave me all the correct information to complete my purchase of the insurance. I would have no hesitation in recommending this company
May 1, 2026
Simple and convenient
The way of having insurance is simple and convenient. I wish that I don't have to make claim.
May 2, 2026
Very easy and straightforward way to…
Very easy and straightforward way to purchase my insurance. Decided to stay with you again because once again your costs are competitive and your cover comprehension. Hopefully this time next year I’ll do the same
May 2, 2026
Easy to use and clear
April 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Used the chat line as I wanted a quote…
Used the chat line as I wanted a quote direct from you (rather than through go through a comparison website) as I have just changed my car. I do have an annual house insurance policy with you, so I was hoping I would get a better deal/ a 'loyalty' bonus as I had insured with you for the past 2 years. NO. Very unhelpful. Ended up going through a comparison website which was timely. £12.50 to use the phone line to renew was out of the question!
April 30, 2026
Reply from Policy Expert
Hi Brian,
Thank you for taking the time to leave us a review, we are sorry to hear you were dissatisfied with your experience through Policy Expert.
Thanks for providing your details, we will investigate this matter and will be in touch.
Thanks,
Joe
Very polite and friendly team
Very polite and friendly team, they do their best to look after you.
April 10, 2026
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