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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, efficiency, and reliability, highlighting it as an excellent and affordable alternative for inter-city travel, especially compared to other transportation options. Many people appreciate the community aspect of the service, finding both drivers and passengers to be friendly, respectful, and professional, which contributes to a safe and comfortable travel experience. The platform is also valued for helping drivers share fuel costs and meet interesting people. However, some customers also noted occasional negative experiences, such as issues related to payment processes or adherence to platform policies. A few reviewers mentioned issues with account suspension without clear reasons, and some reported poor communication or unpunctual drivers, leading to inconvenience. There were also isolated instances of unprofessional behavior from drivers, and some users found the service fee to be a bit high relative to the ride price.

What people talk about most

User experience

Customers consistently note positive experiences with user_experience. Reviewers frequently praise the app's... See more

Application

Reviewers mention positive feedback about the app, highlighting its user-friendliness and ease of use for... See more

Service

Consumers find service to be positive, often describing it as efficient, social, and reliable. Many reviewers... See more

Staff

Users describe positive interactions with staff. Many reviewers praise drivers for being punctual,... See more

Price

Customers had positive experiences with price, often describing it as affordable, inexpensive, and a... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using the app since last 2 years for both, looking for a ride and sharing my own rides. Convenience of booking, safe, and most of the time I had been able to find a ride. 100% recommend u... See more

Company replied

Rated 5 out of 5 stars

Poparide has really helped me get back home often (from Ottawa to Toronto) since the Greyhound shut down. Train prices are through the roof so this is an affordable alternative. I've also made a compl... See more

Company replied

Rated 5 out of 5 stars

When I was living in Canada I used to employ Poparide as a passenger. My first trip was from Ottawa to Toronto with a kind French guy in a brand new Mercedes. After that, I had several sucessful... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Poparide as a driver for several trips, and it has been a total game-changer for my commutes to other cities. Unlike traditional ridesharing, this feels much more like a communit... See more

Company replied


Company details

  1. Transportation Service

Written by the company

Poparide is a carpooling platform used by over one million members to share rides between cities across Canada. Whether you’re commuting for work, heading to school, or planning a weekend getaway, Poparide helps you travel affordably and reliably. We verify every driver’s licence, display ratings and reviews for both drivers and passengers, and use a secure online booking system with upfront pricing—so you always know what to expect. Our friendly support team is available 7 days a week to help whenever you need it. Download the app on iOS or Android, or book directly from the Web. With Poparide, you can feel confident every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Good Experiences Marred by Safety Risks

I’ve had a mix of experiences with Poparide, but the reason I’d recommend it is the amazing drivers I’ve met—about 80% of my rides were with really kind, professional people who truly deserve recognition.

That said, I recently had a very concerning experience involving safety. My boyfriend was driven by someone different from the person listed on the profile, which is extremely dangerous. On top of that, the driver made three people sit in a row even though the listing said a maximum of two. While many drivers are excellent, incidents like this highlight serious safety issues that Poparide needs to address.

Another downside is that negative experiences don’t seem to receive follow-up from Poparide, which makes writing reviews feel a bit pointless. I hope the platform improves this system, so both good and bad experiences are properly acknowledged, making the service safer and more reliable for everyone.
Thanks,

November 19, 2025
Unprompted review
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Reply from Poparide

We’re really sorry to hear about your experience. At Poparide, we’re committed to fostering a respectful and safe community for everyone. If you’re open to it, please reach out to us at support@poparide.com with more details so we can look into what happened and take the appropriate steps.

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Rated 4 out of 5 stars

I recommend this app

I recommend this app. At first I was not sure but the whole process is well thought through for both drivers and riders. I had a good first experience.

November 20, 2025
Unprompted review
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Reply from Poparide

Thanks for sharing your experience and for the great review! 💚 We enjoy bringing people together and making travel easy and affordable.

Rated 5 out of 5 stars

Amazing service

Amazing service! Much faster & more convenient than waiting for the Ontario Northland or FlixBus. Will definitely use this service again! Highly recommended 🌟

November 16, 2025
Unprompted review
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Reply from Poparide

Thanks for your wonderful comments! We're thrilled to hear that Poparide is helpful to you. Safe travels from the team! 🚀

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Rated 4 out of 5 stars

First timer

First time ride so I was apprehensive how it all worked. Daniel picked me up in Coleman, Alberta and got me to my Calgary destination. Safe driver, comfortable truck, pleasant conversation! Very affordable and enjoyable transportation. More comfortable now looking forward to my next Poparide! Thanks, Daniel! Thanks, PopaRide!

November 11, 2025
Unprompted review
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Reply from Poparide

Thanks so much for sharing your experience. We’re really glad to hear that your first Poparide trip went smoothly and that Daniel provided a safe and comfortable ride from Coleman to Calgary. It’s great to know the conversation, the comfort of the vehicle, and the affordable contribution all helped make the trip enjoyable.

We’re happy to hear you feel more confident using Poparide and that you’re already looking forward to your next carpool. Thanks again for travelling with our community and for the kind words.

Rated 5 out of 5 stars

Good website

Good website

November 10, 2025
Unprompted review
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Reply from Poparide

Thanks for your great rating! Happy travels. 🚗

Rated 5 out of 5 stars

I just started using poparide yesterday…

I just started using poparide yesterday wow the driver was so amazing Sir Anton was so punctual and drives well. He’s such a good man. I enjoyed the ride with him . Thanks sir Anton .

November 8, 2025
Unprompted review
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Reply from Poparide

We're so glad you enjoyed your trip with Poparide! Thanks for being part of our community. 💚

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Rated 5 out of 5 stars

Started to ride with Poparide in July…

Started to ride with Poparide in July 2025, since then i never looked back or try other App. I always have a good experience with the app and also the drivers

July 18, 2025
Unprompted review
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Reply from Poparide

We've come a long way together, Daphkar!

Thanks for your review.

Rated 5 out of 5 stars

Love poparide

Love poparide, it has made my intercity movements easy and stress-free

November 7, 2025
Unprompted review
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Reply from Poparide

Thanks for spreading the love, Funmilola!

Rated 5 out of 5 stars

Affordable, safe rides

Honestly, this is an amazing concept and app. I've only taken rides so far and the rides are safe and economical. They are not timely as other ride sharing apps as there maybe other passengers in the car but if timing isn't a concern, this app is great.

November 4, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your thoughtful review! We’re happy to hear you’ve had safe and affordable experiences using Poparide. You’re right, since it’s a carpooling app, trips can sometimes take a bit longer with multiple passengers, but we’re glad you’re enjoying the concept and the community behind it!

Rated 5 out of 5 stars

10/10 service

10/10
Been using its since 2020.
Makes my life so much more easier when I have to travel intercity

November 4, 2025
Unprompted review
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Reply from Poparide

Thanks for sharing your experience and for the 5-star review! 💚 We enjoy bringing people together and making travel easy and affordable.

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Rated 5 out of 5 stars

I'm Francis Driven over 4500 passengers…

I'm Francis Driven over 4500 passengers safely on pop a ride from Calgary to Banff and all over Canada.
Pop a ride is a great ride sharing platform.

Francis is a very reliable driver.

November 2, 2025
Unprompted review
Poparide logo

Reply from Poparide

We're so glad you enjoyed your trip with Poparide! Thanks for being part of our community. 💚

Rated 5 out of 5 stars

Great app for community and great…

Great app for community and great technology

November 2, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your kind words! We’re really glad you’re enjoying Poparide and the sense of community it creates. It means a lot to know the app’s working well for you.

Safe travels and happy ridesharing! 🚗💨

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Rated 5 out of 5 stars

They have a good selection system of…

They have a good selection system of their drivers

October 30, 2025
Unprompted review
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Reply from Poparide

We’re glad to hear that you appreciate our driver selection and verification process. Keeping our community safe and reliable is one of our top priorities at Poparide.

We hope you continue to enjoy your carpooling experiences with us.

Rated 1 out of 5 stars

Scammers

I took a trip with this dude named Yang. I waited 30 passed pickup time and he never showed up so i left and asked a refund. This guy decided to lie and say he did pick me up. Now poparide has decided to give him my money when the guy never picked me up and i had to find myself another ride the next day! And they even suspended my account. Worst company i ever dealt with.

October 26, 2025
Unprompted review
Poparide logo

Reply from Poparide

We are sorry to hear that you feel this way! At Poparide, we have zero tolerance for verbal abuse towards our staff or between members. Regarding your refund request, it was manually reviewed by our team. Please check your e-mail inbox for more details.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Salam was punctual, courteous, and drove safely throughout the trip. The car was clean and comfortable, and he made the ride feel smooth and stress-free. I appreciated the friendly conversation and his attention to detail. Would definitely ride with him again!

Pauline M

October 24, 2025
Unprompted review
Poparide logo

Reply from Poparide

This sounds amazing! Thank you for sharing your experience—and your seats! Travelling is always better when shared. 🧡

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