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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, efficiency, and reliability, highlighting it as an excellent and affordable alternative for inter-city travel, especially compared to other transportation options. Many people appreciate the community aspect of the service, finding both drivers and passengers to be friendly, respectful, and professional, which contributes to a safe and comfortable travel experience. The platform is also valued for helping drivers share fuel costs and meet interesting people. However, some customers also noted occasional negative experiences, such as issues related to payment processes or adherence to platform policies. A few reviewers mentioned issues with account suspension without clear reasons, and some reported poor communication or unpunctual drivers, leading to inconvenience. There were also isolated instances of unprofessional behavior from drivers, and some users found the service fee to be a bit high relative to the ride price.

What people talk about most

User experience

Customers consistently note positive experiences with user_experience. Reviewers frequently praise the app's... See more

Application

Reviewers mention positive feedback about the app, highlighting its user-friendliness and ease of use for... See more

Service

Consumers find service to be positive, often describing it as efficient, social, and reliable. Many reviewers... See more

Staff

Users describe positive interactions with staff. Many reviewers praise drivers for being punctual,... See more

Price

Customers had positive experiences with price, often describing it as affordable, inexpensive, and a... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using the app since last 2 years for both, looking for a ride and sharing my own rides. Convenience of booking, safe, and most of the time I had been able to find a ride. 100% recommend u... See more

Company replied

Rated 5 out of 5 stars

Poparide has really helped me get back home often (from Ottawa to Toronto) since the Greyhound shut down. Train prices are through the roof so this is an affordable alternative. I've also made a compl... See more

Company replied

Rated 5 out of 5 stars

When I was living in Canada I used to employ Poparide as a passenger. My first trip was from Ottawa to Toronto with a kind French guy in a brand new Mercedes. After that, I had several sucessful... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Poparide as a driver for several trips, and it has been a total game-changer for my commutes to other cities. Unlike traditional ridesharing, this feels much more like a communit... See more

Company replied


Company details

  1. Transportation Service

Written by the company

Poparide is a carpooling platform used by over one million members to share rides between cities across Canada. Whether you’re commuting for work, heading to school, or planning a weekend getaway, Poparide helps you travel affordably and reliably. We verify every driver’s licence, display ratings and reviews for both drivers and passengers, and use a secure online booking system with upfront pricing—so you always know what to expect. Our friendly support team is available 7 days a week to help whenever you need it. Download the app on iOS or Android, or book directly from the Web. With Poparide, you can feel confident every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good company u can trust fully.

Good company u can trust fully.. i really recommends all ppl who travel a lot to have poparide..

July 28, 2025
Unprompted review
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Reply from Poparide

Thanks for your feedback, Nick! We appreciate your trust in Poparide and your recommendation to other travellers :)

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Rated 5 out of 5 stars

Excellent service.

Excellent service.

October 24, 2025
Unprompted review
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Reply from Poparide

We’re so glad to hear you’ve enjoyed carpooling with us! 🧡 That’s what keeps us motivated every day.

Rated 5 out of 5 stars

Absolutely great service

Absolutely great app, sometimes drivers aren’t the best - but the company and customer support itself is great

October 20, 2025
Unprompted review
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Reply from Poparide

Thanks for your kind words! We’re glad you enjoy the app and our support. We’ll keep working to make every ride a great one!

Rated 1 out of 5 stars

Worst Carpooling Services

I booked a ride with Poparide, but it got cancelled at the last minute. I had an important meeting to attend, and this cancellation caused me financial loss along with extra meal and travel expenses. To make things worse, there’s no customer service number to call — their only contact is through email, and the response time is extremely slow. When I finally heard back, all they offered was a $5 coupon, which didn’t help at all. The issue was never properly resolved. Very disappointing service — I do not recommend Poparide to anyone. Avoid booking with them!

September 1, 2025
Unprompted review
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Reply from Poparide

Thank you for sharing your experience. We’re very sorry to hear about the last-minute cancellation and completely understand how frustrating it must have been. When a driver cancels a trip, our system automatically issues a 100% refund for the booking and informs the member via email or push notification to keep you updated.

We truly value your feedback, as it helps us improve our processes and provide better support for all our members. We’ve responded to your message, so please check your inbox for further assistance, and don’t hesitate to reach out if you have any additional questions.

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Rated 5 out of 5 stars

Great app, super helpful!

Very convenient and safe. Haven’t had a bad experience using the app yet, all passengers have been good, on time, and it the app works great.

October 15, 2025
Unprompted review
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Reply from Poparide

Thanks for your kind words! We’re so glad you’ve had great experiences sharing your car. 😄

Safe travels

Rated 5 out of 5 stars

Everything is great.

October 14, 2025
Unprompted review
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Reply from Poparide

We’re glad everything went great! 🧡
Your feedback means a lot to us and motivates our team to keep providing the best experience possible.

Rated 5 out of 5 stars

Very convenient and safe

Very convenient and safe

October 13, 2025
Unprompted review
Poparide logo

Reply from Poparide

We're thrilled to hear you're enjoying your carpooling experiences with Poparide!

Safe travels! ;)

Rated 5 out of 5 stars

Love the app!

Love the app. Made it very easy for me to make some extra money on trips I was taking anyways.

October 13, 2025
Unprompted review
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Reply from Poparide

Thank you for sharing your experience and also seats in your car. 🤩 Travelling can be more fun if you share it with someone!

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Rated 4 out of 5 stars

I am using Poparide since 2019 and has…

I am using Poparide since 2019 and has driven over a hundred passengers with no security issues. A few passengers that were egregiously late got bad reviews, which are visible to other drivers.

On a few occasions that I used Poparide as a passenger, their app made it easier and cheaper to commute between prairie cities than by bus.

One thing to improve is their chat interface (phone number blocker has high FP rate and blocks addresses, it loses typed text when switching away from app to look something up, audio messages for hands free communication while driving).

October 13, 2024
Unprompted review
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Reply from Poparide

Thank you for sharing your experience and your car seats! Traveling is always more enjoyable when shared with someone. 🚗
We really appreciate you taking the time to share your feedback with us. Your comments have been forwarded to our Product team for review.

Rated 5 out of 5 stars

Poparide is a great way to travel affordably and meet nice people

I’ve had great experiences using Poparide. The app is easy to use, the rides are safe and comfortable, and both drivers and passengers are friendly. It’s a convenient and affordable way to travel. Highly recommend!

October 12, 2025
Unprompted review
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Reply from Poparide

Thanks so much for your kind words, Yoyo! We’re thrilled to hear you’ve had great experiences with Poparide :)

Rated 5 out of 5 stars

It is a good ride share app

It is a good ride share app. Its better to take secured stranger riding with you rather than random hitch hiker..

October 11, 2025
Unprompted review
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Reply from Poparide

Thanks for spreading positive vibes RJ :)

We're glad to hear that our safety features have made your carpooling experiences secure.

Safe travels!

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Rated 1 out of 5 stars

Extremely Disappointing and Unprofessional Experience

I had a very bad experience with Poparide on October 7. The driver’s behavior was completely illegal, unprofessional, and abusive. He asked me to cancel the trip and pay in cash, went to the wrong location, and never picked me up.

Despite this, Poparide still charged me for the trip that never happened. I had to book another ride and pay again to complete my journey. The second driver followed all Poparide rules and was very professional — completely opposite of the first one.

I hope the Poparide team reviews this seriously and refunds my money. It’s very disappointing that instead of apologizing for the driver’s mistake, they charged me twice for a single trip.

October 6, 2025
Unprompted review
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Reply from Poparide

Hey Lutfullah, we're sorry about this experience!

That’s not the standard we set at Poparide, so thank you for flagging it.

Cash payments are not allowed on Poparide and drivers must meet passengers at the agreed location. We take reports like this seriously and will review the driver’s account and take appropriate action.

Please email us at support@poparide.com
with your booking details, so we can investigate and make this right.

We’re glad your second ride went smoothly and appreciate you giving the platform another try.

Thanks for helping us keep Poparide safe and reliable.

Rated 5 out of 5 stars

No need to use any other service…

Well designed and easy to use app is the main reason I have kept using the program since I started in late 2018. I also appreciate that all communications are recorded via the app so there’s no question of who said what, as well as the effort Poparide has put into it’s driver & passenger ID verification process.

October 10, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for sharing this, and for being part of Poparide since 2018! We really appreciate your continued support and love hearing that the app’s design and safety features make your experience smooth and reliable. Safe travels! 🚗💚

Rated 5 out of 5 stars

Poparide is a great app simple design…

Poparide is a great app simple design and very convenient
Customer service is fast and understandable problem resolution is efficient

October 10, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your kind words! We're happy to hear you find Poparide simple and convenient to use, and that our support team’s been helpful when you’ve needed us. We really appreciate you being part of the Poparide community! 🌟

Rated 5 out of 5 stars

Flexibility

Flexibility

October 10, 2025
Unprompted review
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Reply from Poparide

Thanks for the fantastic rating! Wishing you happy travels! 🌟

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Rated 5 out of 5 stars

Poparide never disappoints

Poparide never disappoints. I have taken many rides with them. I’ve never had an issue. Lost items were found on time. Drivers are very good!

October 8, 2025
Unprompted review
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Reply from Poparide

It’s great to hear you’ve always had good experiences and that our drivers have been so reliable. Thanks for being part of our community🧡

Rated 5 out of 5 stars

Incredibly useful app

Incredibly useful app. So convenient. I feel safe. I can see reviews left from others about drivers and choose who I want to ride with.
The app isn't perfect and sometimes messages take refreshing the page to load.

October 9, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thank you for your kind words! 😊 We’re glad you find the app useful and feel safe using it. We appreciate your feedback about messages and are always working to make the experience even smoother.

Rated 5 out of 5 stars

I’ve been using this app whenever I…

I’ve been using this app whenever I need to travel. It’s very good and easy to use. Thank you! Most the drivers are very nice I have never had an issue with anyone.

October 8, 2025
Unprompted review
Poparide logo

Reply from Poparide

We’re thrilled to hear that you find our app easy to use and that your experiences with our drivers have been positive. Thanks for being part of our community. 🧡

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