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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's excellent quality, highlighting its stable flight, sharp camera, and user-friendly design. Many consumers are impressed with the drone's performance, noting its ease of setup and intuitive controls. The customer service is also consistently described as amazing, with fast responses and helpful support for various issues. However, some customers also noted occasional issues with delivery and communication regarding shipping. A few people experienced problems with customer service response times or felt that their concerns were not adequately addressed, particularly concerning product malfunctions or return processes.

What people talk about most

Product

Consumers find the product to be a positive experience, with many praising the drone's quality, features, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Delivery service

Customers generally report positive experiences with delivery service, often highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was flying ATOM 3-A (my code for 3 axis gimbal) today and before takeoff there was an extended wait for a software update to load & install.(worry about batteries draining!) So I used the time to co... See more

Rated 4 out of 5 stars

My first Potensic drone, Atom 2, has been generally an excellent experience. it fly well and has many good features… however… (1) It needs to have flight “waypoints” added like the previous versi... See more

Rated 5 out of 5 stars

Purchased the Atom 2 and it's the best drone I've ever had! The Drone is very stable even in high winds. Photographs have exceptional clarity! You couldn't ask for more assistance than customer servic... See more


Company details

  1. Aircraft Manufacturer

Written by the company

Potensic® is a blooming enterprise specialized in creating a variety of drones and committed to achieving consumers' flying dreams. Drawn from some of the biggest players in the industry, our team of experts has a broad range of experience in creating some of the very best tech products on the market and their extensive expertise are integrated into all aspects of our drones. We believe that like height, innovation is limitless. So, adhering to a user-oriented philosophy, which combines aesthetics and practicality, we strive to do the unimaginable and apply it practically into everyday life. We're passionate and relentless creators, engineers, developers, researchers and marketers, devoted to creating high-quality, yet affordable products backed up by friendly, responsive service that delights our loyal customers around the world. Customer Support: support@potensic.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Shipped a defective product .having…

Shipped a defective product .having problems getting refund

April 27, 2025
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Reply from Potensic

Hi Christopher Moseley, firstly we are so sorry for the negative experience you had. To help clarify the issues better, could you please kindly write with more details about the issues to info@potensic.com, such as the video or more details, so we can check it better and provide you with a solution ASAP, thanks.

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Rated 1 out of 5 stars

NO drone

I have yet to receive my drone........it seems lost in transit. And there is no resolution from either your company or the shipping co.

April 23, 2025
Potensic logo

Reply from Potensic

Hello,

We apologize for any inconvenience you've experienced and for the delay in our response. We've reached out to you via email at info@potensic.com to address your concerns. Please check your inbox, including your spam or junk folders, for our message.

Our team is committed to resolving your issues and ensuring your satisfaction with our product. We appreciate your patience and understanding as we work to assist you.

Best regards,
Potensic Customer Support Team

Rated 5 out of 5 stars

Completely enjoy the Atom SE

Completely enjoy the Atom SE, it's a blast to fly, I'm still a total beginner, and learning every single time I fly, like finding a place where I can see the instructions on the controller without the sun glare on my phone screen, the drone does totally amazing things

April 21, 2025
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Rated 5 out of 5 stars

Very nice drone I fell in love with…

Very nice drone I fell in love with this piece.. and all the features it has just incredible unorthodox with so many features to use.. I will be glad when they make longer batteries.. two is good to kill time three batteries is okay for an hour and some change.. but consider with improving battery life I will most definitely buy a newer version of the drone thank you very much potensic!

April 18, 2025
Rated 5 out of 5 stars

Wicked little drone!

I own the OG Atom great drone still fly no issues ever with this one, then Atom2 excellent had a couple little concerns, support team was excellent to deal with and sorted it out promptly. Atom2 is responsive and easy to fly great price, I highly recommend this one no disappointments.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Drone!

This drone is awesome from beginners to experienced! Great features and responds accurately. Only thing I would say to improve on is obstacle avoidance.

March 24, 2025
Rated 3 out of 5 stars

When it's start not staying in one…

When it's start not staying in one position drift apart and gps is not proper

March 24, 2025
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Reply from Potensic

Hi Viswan,

We apologize for the inconvenience. Please check your email and our CS team has helped you with the troubleshooting.

If you have any questions, please contact us at info@potensic.com.

Best,
Potensic

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Rated 5 out of 5 stars

New phone problem

After connecting my brand new phone to the controller I was unable to access any settings (even though I could still fly the drone!). Tried another phone, with the same results. I contacted Potensic Support and they were terrific - understanding and patient, and after viewing the video they had requested they solved the problem straight away. Great service from a fantastic support team. Thanks!

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome potensic Atom

We have owned this drone now for a year, I own 2 other drones (DJI) This drone comes everywhere with us, The size and weight is a big bonus, the quality of the camera/gimbal is excellent. Both my boys enjoy flying the drone, it is a pleasure to fly. The controls, camera, video and use of the Potensic app are all very straight forward. This is a very resilient drone that deals with the wind well and gives around 30 minutes flight with one battery. Customer service are very helpful!

April 9, 2025
Unprompted review
Rated 3 out of 5 stars

Go for the more expensive drone if you can

The drone I bought, (Atom LT) didn't come with the cord I needed so I had to pay extra for one. The video it takes side-to-side goes crooked because it doesn't have a 3-way gimbal like the 1 & 2 do. Otherwise, I do love the quality of videos and pictures I do get. And when the battery goes down it really does return to where it took off. Its battery lasts for a long time and the app actually works in my phone (unlike DJI).

March 24, 2025
Potensic logo

Reply from Potensic

Hi ,

We apologize for the inconvenience. Please check your email and our CS team has helped you with the troubleshooting.

If you have any questions, please contact us at info@potensic.com.

Best,
Potensic

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Rated 4 out of 5 stars

Drone Novice

I like Potensic Drones. Taking photos and videos are awesome. Price is almost half of the price of leading brands. Easy to learn to fly a drone even for beginner like me.

March 24, 2025
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Rated 5 out of 5 stars

Awesome drone!

I recently purchased the atom LT. Let me first say that this drone is a huge step up from the usual budget drones. To compare, I’ve never had a DJI before, so I can’t speak for their quality, but for the money, you cannot beat Potensic. First flight out was fantastic, it went almost a mile away before I got nervous myself and turned it around. Battery life is also very good. I will continue to enjoy it and hope for no issues. So far, so good. I did reach out to the company regarding accessories and what was included. They are very responsive. I have no doubt that if something went wrong, they would be very responsive and would make it right. I’m looking forward to continued flights with this product.

February 26, 2025
Rated 5 out of 5 stars

Potensic is the new giant killer.

Finding what I was looking for on the website and check out was very simple. Potensic has some very awesome drones that can complete with the best of them. I am now a Potensic customer for life. I just wish they had a large size drone not just sub 250g.

February 25, 2025

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