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ecopuf Reviews 1,072

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TrustScore 4.5 out of 5

4.6

Furniture Store
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Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Center
  4. Living Room Furniture Store
  5. Sofa Store

Written by the company

Ecopuf.it il negozio OnLine di Poltrone Pouf Sacco by ECOPUF. Stai cercando una Poltrona Pouf, una Bean Bags, una seduta morbida, comoda, pratica e versatile? Entra ora su Ecopuf.it il negozio OnLine di Pouf by ECOPUF la MIGLIORE Azienda di produzione Pouf, tanti modelli per soddisfare tutte le tue esigenze, acquista online il tuo modello al miglior prezzo del WEB

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Kinga Kozuk provided fantastic…

Kinga Kozuk provided fantastic assistance; she always replied promptly and resolved all our issues. We had to replace the product, and she was attentive and helpful from the very beginning, guiding us step by step. Thank you very much!

November 3, 2025
Unprompted review
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Reply from ecopuf

Gentile Cliente, grazie di cuore per aver condiviso la sua esperienza con ECOPUF. Siamo felici di sapere che Kinga abbia potuto assisterla con professionalità e tempestività, accompagnandola passo dopo passo nella sostituzione del prodotto. La soddisfazione dei nostri clienti è la nostra priorità, e leggere parole come le sue ci conferma che siamo sulla strada giusta.

Ci auguriamo che il nuovo pouf le porti comfort e piacere, e restiamo sempre a disposizione per qualsiasi necessità futura.

Un caro saluto dal team ECOPUF 🌿

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Rated 5 out of 5 stars

Ordering from Hungary

I have ordered the second time from abroad, and it was a super quick service from Poland, the staff was very helpful! :) even if you don’t speak Polish and want to order from a different country don’t hesitate! :)

October 1, 2025
Unprompted review
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Reply from ecopuf

Hi!
Thank you so much for your wonderful review. We’re really happy to hear that ordering from abroad was smooth and quick, and that our team could assist you even across languages!

We truly appreciate your trust in placing a second order with us.
If you ever need anything else, we’re always here to help — wherever you are! 😊

Rated 5 out of 5 stars

I love it!

I love it!! Exactly as shown

May 8, 2025
Unprompted review
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Reply from ecopuf

Grazie di cuore per la tua recensione! 😊
Siamo felicissimi che il pouf ti piaccia e che sia esattamente come te lo aspettavi.
Goditelo al massimo e, se ti va, torna a trovarci su ECOPUF per scoprire tutte le altre fantasie e modelli!

Rated 5 out of 5 stars

Tutto al top.

February 28, 2025
Unprompted review
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Reply from ecopuf

Grazie mille! Siamo felici che tu sia soddisfatto del tuo pouf. Se hai bisogno di altro, siamo sempre a disposizione. Buon relax! 😊

Rated 5 out of 5 stars

TOP PUFF AND TOP CUSTOMER CARE (super KINGA)

I really want to write this review because, in addition to being fully satisfied with my purchase—a beautiful pouf—I want to express my gratitude for the FANTASTIC customer care!

The courier initially assigned to deliver my package repeatedly failed to bring it. Kinga from customer care was incredibly helpful in providing instant updates about the delivery. Once the package finally arrived, the courier had damaged the pouf. Kinga immediately sent me a replacement, this time using UPS to ensure no further issues occurred.

As we all know, deliveries during the Christmas season are often unreliable. However, Kinga personally monitored the situation, ensuring the package arrived intact and on time.

In my opinion, the quality of a company and its product is defined not only by the product itself but, above all, by the service. For this reason, I give 100 stars to both the product and the amazing KINGA (she’s fantastic!!!).

November 25, 2024
Unprompted review
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Reply from ecopuf

Grazie mille per questa super recensione! 🙌 Siamo felicissimi che il pouf ti piaccia e che il nostro servizio clienti, soprattutto Kinga (la nostra superstar ✨), abbia fatto la differenza!

Le consegne durante il periodo natalizio sono sempre una sfida, ma facciamo del nostro meglio per risolvere ogni problema e farti arrivare il prodotto perfetto. 💪

Ci hai regalato un sorriso enorme con le tue parole! Torna a trovarci presto, e se hai bisogno, sai dove trovarci. Grazie ancora! 🧡

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Rated 4 out of 5 stars

Good customer service makes a big difference!

I contacted them two years after purchase because the fabric had worn rather quickly. I was very happy with the kind customer service! Kinga offered a good discount on replacement covers and was understanding about my dissatisfaction with only being able to use the beanbags for 2 summers. 5 stars for the customer service and 3 stars for the product = 4 stars. Good customer service makes a big difference!

August 6, 2024
Unprompted review
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Reply from ecopuf

Thank you so much for sharing your experience with us! We are delighted to hear that our customer service, particularly Kinga, was able to assist you satisfactorily. We apologize that the fabric of our products did not hold up as expected, but we are glad we could offer you a solution with discounted replacement covers.

Customer feedback is incredibly valuable to us as it helps us continually improve our products and services. We are pleased that our customer service had a positive impact on your overall experience and we will continue to work on enhancing the quality of our products.

Thank you again for your support and understanding. We hope to serve you again in the future and exceed your expectations!

Rated 5 out of 5 stars

Ottimo

Color corresponds to pictures on the website, the material is even better than expected. Fast service!

August 26, 2023
Unprompted review
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Reply from ecopuf

thank you for your review, we are glad you are happy with your purchase

Rated 5 out of 5 stars

No problems and a lovely item!

All went well with delivery, ordering etc and the Ecopuf is very lovely! Very happy and would happily recommend.

November 10, 2022
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Reply from ecopuf

Thank you Rebecca, it is very nice that you were really satisfied

Rated 5 out of 5 stars

They are fantastic

They are fantastic. Super comfortable. My kìds are really happy. Much bigger than I expected
The service was very professional

January 22, 2021
Unprompted review
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Reply from ecopuf

Michelle thank you very much for your review, we are glad you were satisfied

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