POWRReviews 

1,406
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for its promptness and effectiveness in resolving issues, often within a few hours. The staff is frequently highlighted for being helpful, kind, professional, and committed to finding solutions, even for complex problems. People appreciate the quick response times and the personalized approach from representatives who are attentive and concerned with customer needs. The service itself is described as reliable and easy to implement, with many finding the tools useful for their websites. However, some people mentioned occasional slow chat responses, though their issues were still handled perfectly.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's proactive communication,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

Response time

People report positive experiences with response times, consistently praising the quick and competent support... See more

Website

Customers consistently note positive experiences with website functionality, often highlighting the ease of... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My problem is, I can't access my newly subscribed Starter Plan features. I emailed customer support and within less than a day, in about 3 hours, after I emailed them, customer support solved... See more

Company replied

Rated 5 out of 5 stars

I use their Visitor counter, it's great. Note that it may show zeros if you have an ad blocker. Great customer service helped me identify this issue. Great little app, would recommend.

Rated 5 out of 5 stars

I’ve been using POWr with JIMDO, and it’s such a helpful and reliable tool — I really appreciate it! Although I’ve canceled it for now, I’d love to use it again in the future. Also, your support tea... See more

Company replied

Rated 5 out of 5 stars

I am a volunteer for a non-profit organization and had some updates needed on our website, but was not sure how to do them. I contacted the POWR Supportline and they understood want I needed and got... See more

Company replied


Company details

  1. Software Company

Written by the company

Ecommerce Solutions to Boost Sales on Your Website. Everything at POWR - from forms, popups, review apps and more - is designed to help collect more contacts and make more sales, easily and seamlessly on your website. No coding necessary.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,406)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm really pleasantly surprised by the customer service team

I'm satisfied with powr.io and have been using it for my business for quite some time. Now I'd like to say thank you for the help with a technical issue. I'm really pleasantly surprised by the customer service team, especially Dami, who was very helpful in resolving my problem.

July 3, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for your continued support! 😊 It means a lot to hear that you've trusted POWR for your business over the years. We're especially happy that Dami was able to resolve your technical issue and leave such a positive impression. We'll be sure to share your kind words with the team. Thanks for being part of the POWR community! 💙

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Rated 5 out of 5 stars

Fantastic Communcation!

Proactive communication by the POWR team to keep me informed every step of the way with my tech support case.

June 29, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for the fantastic review! 😊 Keeping our customers informed throughout the support process is something we care deeply about, so we're thrilled to hear that stood out to you. We truly appreciate your feedback and your support. 💙

Rated 5 out of 5 stars

my goat dami

very nice, handled my problem well and quickly. awesome job all around! you guys should give this guy a bonus or something

July 1, 2026
Unprompted review
POWR logo

Reply from POWR

Love hearing this! 😊 We’re glad our team was able to handle the issue quickly and make the experience a positive one.

We’ll be sure to share your kind words with the team — bonus-worthy feedback is always appreciated!

Rated 5 out of 5 stars

Mithsou exceeded the great customer…

Mithsou exceeded the great customer service we all deserve. Thank you for the patience of troubleshooting with me. Overall, the service was truly excellent, and I couldn’t be more grateful for the care provided.

June 30, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for such a heartfelt review! 😊 We're delighted to hear Mithsou provided the level of care and patience you deserved while working through the issue with you. We'll be sure to share your kind words with her—they'll mean a lot. Thank you for choosing POWR! 💙

Rated 5 out of 5 stars

World Class Support

I have four websites and use POWR apps extensively on two of them, which involves working with numerous tech support personnel. POWR leads the pack with timely and professional support and sets the standard others should follow.

June 29, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for such an incredible review! 😊 It means a lot to hear that, after working with support teams across multiple platforms, you consider ours the standard to follow. We're grateful for your continued trust in POWR across your websites and look forward to supporting you for years to come. 💙

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Rated 5 out of 5 stars

Great customer support!I

Great customer support!I reached out to POWR support and they were helpful, polite, and handled my query quickly.

June 27, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for the kind words! 😊 We're so glad our team could help you quickly and provide a friendly, helpful experience. We truly appreciate your support and are always here if you need us again. 💙

Rated 5 out of 5 stars

Extremely quick response

Extremely quick response, with the problem resolved instantly.

June 24, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for the great review! 😊 We're delighted to hear your issue was resolved so quickly. Providing fast and effective support is what we strive for every day. 💙

Rated 5 out of 5 stars

Fast and Helpful

June 16, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for the review! 😊 We're glad our team could provide fast and helpful support. We appreciate you choosing POWR and are always here whenever you need us. 💙

Rated 5 out of 5 stars

great service and has helped my company…

great service and has helped my company scale

June 16, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for the wonderful review! 😊 It's incredibly rewarding to hear that our app has helped your company grow and scale. We truly appreciate your support and look forward to being part of your continued success. 💙

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Rated 5 out of 5 stars

Prompt response from Arlyne on POWR support team

Prompt response from Arlyne on POWR support team, and a quick resolution to my problem. Thank you.

June 16, 2026
Unprompted review
POWR logo

Reply from POWR

Thank you for the kind review! 😊 We're so glad Arlyne was able to respond promptly and get your issue resolved quickly. We'll be sure to share your feedback with her. Thanks for choosing POWR! 💙

Rated 5 out of 5 stars

Customer service was kind and attentive…

Customer service was kind and attentive and helped solve my problem. I was attended by Luiz Campos.
I needed to upload a pdf file but the app was glitching. Thanks to their staff my problem was solved.
The app may need some work, but their people is great

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Really responsive team and a useful…

Really responsive team and a useful Shopify integration! I found a small bug in the Shopify plug-in, and the team escalated the issue and resolved it within a short time. The apps themselves are really useful (I'm only using the forms at the moment), and the ability to set form responses to forward to any email address of your choosing is a game-changer.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

POWR is a useful tool for organizing polls

POWR is a useful tool for collecting reviews and organizing events through a website. We used it for a while, but had to temporarily cancel due to budget constraints..
The POWR support team was very helpful in resolving a credit-related issue that caused our store to be frozen. Thanks to their prompt assistance, our store is now back up and running. I appreciate their excellent customer support.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

As a long-term customer of Powr, I can say ......

As a long-term customer of Powr, I've added hundreds of Powr apps to my site and they generally work very well. The dashboard is easy to use and the apps are quick to setup.

I've even complained about some features that changed and/or stopped working, and the customer support developer experts were eventually able to help me find a solution.

Powr apps are good and quick solutions for those who build their own websites!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for meeting me where I am!

I like working with the help staff, they are responsive and committed to finding solutions even outside of their POWR realm. My problem is not super-challenging for anyone except me but I'm getting respectful help. Many thanks!

May 17, 2026
Unprompted review

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