PRC Direct Reviews 

12,224
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward ordering process, competitive pricing, and excellent value for money. Many highlight the fast, efficient, and often free delivery service, appreciating flexible date choices and timely updates. Product quality and helpful support staff also received positive feedback. However, some people mentioned issues with delivery, including items arriving later than anticipated or problems with specific options. A small portion of customers also reported receiving faulty or incomplete products, and experienced a lack of communication that sometimes resulted in unfulfilled orders.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Product

People report positive experiences with product, often highlighting great prices and stock availability for... See more

Price

Reviewers mention positive feedback about price, with many finding competitive and great prices for products,... See more

Order

Customers consistently note positive experiences with order placement, citing ease of use, clear processes,... See more

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, excellent, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight-forward order and payment process for a flat screen TV. Best online price I could find at the time. Choice of delivery days, earliest offered two days later (absolutely fine by me, I am not s... See more

Rated 5 out of 5 stars

Fantastic service from this company! Placed an order online on a Thursday afternoon, was given a discount code and free p&p. Item delivered the next morning with tracking every step of the way. 5 st... See more

Rated 5 out of 5 stars

At the price I paid this is fantastic value for money, Placing the order was easy, several payment options available. The delivery was quick as expected, offered a selection of dates so chose somethin... See more

Rated 5 out of 5 stars

Excellent offer on a Ninja air fryer with a discount code. Only just bought it, so awaiting delivery, but with guaranteed delivery day. Actually was delivered a day earlier than planned….that was a... See more


Company details

  1. Electronics Store
  2. Appliance Store
  3. Countertop Store
  4. Home Cinema Installation
  5. TV store

Written by the company

At PRC Direct you will find the latest range of top brand electrical including TVs, Home Cinema, Hi-Fi and Appliances at some of the UK's lowest prices. Based in Essex and East London, PRC Direct are main authorised dealers for Samsung, Bose, LG, Panasonic, Yamaha to name a few. PRC Direct are also members of Euronics (the largest electrical buying group in Europe) and RETRA (the UK’s leading trade association for independent electrical retailers and servicing organisations) for complete peace of mind.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(12,224)

360 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality always tells

Fast efficient dispatch and delivery. Loving the product (oak tv stand), top quality materials and looks fantastic at an affordable price. Happy to recommend to anyone.

June 29, 2026
Rated 5 out of 5 stars

Well

Well, he was great shopping at to replace it lot easy and you had the best price as well.

July 1, 2026
Rated 5 out of 5 stars

From ordering to receiving...spot on

From ordering to receiving, the process was flawless. Delivered when I wanted, and could have been delivered sooner had I not wanted it when I did. I shopped around and with the £50 discount, plus 5 year warranty, this was the cheapest around, beating other larger competitors

June 23, 2026
Rated 5 out of 5 stars

Great service

Great service, very fast delivery, well packaged, easy website to use!! Would highly recommend! Would 100% order from here again!!

June 21, 2026
Rated 4 out of 5 stars

IT wasn't ,it registered 4 stars…

IT wasn't ,it registered 4 stars instead of 3,On Sat could not get info about cost of installation with no success if I want it.
Going to that heading its all seems about very big ones and when when I went over to T.V's it seemed to be giving prices of Sets.
Believe you may already have my details . I will get back to you on Monday.

June 28, 2026
Rated 5 out of 5 stars

I was able to buy a Shark 220UK fan at…

I was able to buy a Shark 220UK fan at the manufacturers retail price (when other retailers were charging much more because of the paucity of fans in the heat wave. It was also delivered free of charge within 2 days.

June 21, 2026

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