PRECISE. Reviews 

4,098
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and always available to answer questions and guide them through every step. Many buyers mention feeling completely supported during what is normally a stressful milestone. People also deeply appreciate the remarkably quick response times, efficient handling of loans, and smooth application journeys from start to finish. However, some customers also noted frustrating issues with communication delays and receiving conflicting information during their loan applications. A few reviewers experienced added stress due to late document requests near the end of the process and slow replies from support.

What people talk about most

Service

Users describe positive interactions with service, highlighting that the entire process is refreshingly... See more

Staff

Consumers find staff to be positive, highlighting their kindness, professionalism, and constant communication... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the constant phone... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the fast, simple,... See more

Response time

Customers consistently note positive experiences with response time, praising prompt communication and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We remortgaged to rid ourselves of an interest only mortgage from a bad provider & to reduce the length of its term to make us mortgage free prior to retirement. Precise met all the requirements, o... See more

Company replied

Rated 5 out of 5 stars

First time buyer from auction and tons of presser for completion on time. Phoebe Appleby from KIS Finance - Amazing support till completion. PRECISE - Quick decision, Easy to reach, Great comm... See more

Company replied

Rated 5 out of 5 stars

Precise mortgages came through for us despite the challenges we faced to get the final approval. Our communication was mainly via our solicitor. We can say that they are very thorough in making sure w... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Neil and the team enough! Throughout the entire process Neil called me and kept me informed of all developments and put my mind at ease with his calm and friendly manner . A truly... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

Hello. Welcome to lending without the faff. Our promise is straightforward - to deliver the right products at precisely the right time. Easy peasy. Intermediaries only.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(4,098)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made the whole process easy

Made the whole process easy, and they were the only mortgage company who would allow us to release equity to invest into a business.
Great communication, fast turnaround and would definitely recommend.

June 10, 2025
Rated 5 out of 5 stars

Very good company

Precise mortgages were very professional with us and even though our mortgage advisor dealt with them, we were extremely happy

June 4, 2025
Rated 5 out of 5 stars

Very fair with imperfect Credit Profiles

The turnaround from application was relatively quick considering our credit profiles. And were fair in giving us a lower interest rates post offer after products offers were lowered

May 27, 2025
PRECISE. logo

Reply from PRECISE.

Happy to help, Kelvin.

Rated 1 out of 5 stars

Terrible mortgages ever

Terrible mortgages ever. do not even think to go to them you will lose everything.

August 25, 2024
Unprompted review
PRECISE. logo

Reply from PRECISE.

Hello Mchowdhury
We're very sorry you feel this way. If there is a particular issue you would like to raise, please find further detail about our complaints process here, https://www.precisemortgages.co.uk/customers/contact/how-to-make-a-complaint/
Thank you.

Rated 1 out of 5 stars

Day light robbers plus staff don’t know…

Day light robbers plus staff don’t know what they are doing

April 23, 2025
PRECISE. logo

Reply from PRECISE.

Hello Joanne, we're very sorry you feel this way.
If you would like to raise the matter further and provide additional feedback, the information about our complaints process can be found here, https://www.precisemortgages.co.uk/customers/contact/how-to-make-a-complaint/
Thank you.

Rated 1 out of 5 stars

Avoid this company at all costs!

Avoid this company at all costs!! Their service is atrocious. Need a Valuation Fee before they accept your application. Constantly asking for paperwork and updates as they take too long to process your information. You then get declined with no reason! Which isn't any help if you are trying to get your first house. Had half the amount of the mortgage as a deposit but still not acceptable in their eyes! We're supposed to have organised my refund last week! But incapable of doing that so now got to wait another 5 to 7 days for that and having to cancel my weekend away due to all this. Useless. Do not reccomend them one little bit and they call themselves Precise !!

April 4, 2025
Unprompted review
PRECISE. logo

Reply from PRECISE.

Hello Graeme

Thank you for taking the time to post a review and for your feedback. I can understand your frustration and I'm sorry to hear we weren't able to help with a mortgage this time, however I'm afraid we do charge to provide a valuation for a property.

Your broker should be able to provide you with feedback on your application including the reason we weren't able to progress with your case this time. If they can't, please ask them to speak to their Business Development Manager and they'll be able to provide details from the application directly.

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