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Preen & Clean Reviews 2,514

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and reliable service, highlighting the staff's friendly demeanor and attention to detail. Many people are impressed with the quality of the cleaning, noting streak-free windows and sparkling results, often mentioning the effectiveness of the warm water wash system. The payment process is frequently described as simple, efficient, and convenient, with various options available. However, some customers also noted issues with the service. A few people reported issues with the completeness of the service or billing discrepancies. There were also instances where windows were left with streaks or in a worse condition than before the clean.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the politeness, professionalism, and friendliness... See more

Quality

People report positive experiences with quality. Many customers are very pleased with the results, noting... See more

Payment

Reviewers mention positive feedback about payment. Customers frequently highlight the quick, efficient, and... See more

Product

Customers had positive experiences with the product. Many reviewers were impressed with the results, noting... See more

Based on these reviews

Rated 5 out of 5 stars

So happy I got Intouch with Preen&Clean services. I had issues with my last window cleaner saying they called when they clearly never.. so I made the leap to find a trusted professional company..An I... See more

Company replied

Rated 5 out of 5 stars

Quick and easy to book. Excellent communication letting me know when the windows would be done and reminder text and email sent the night before. Really good job, windows thoroughly cleaned, sills wip... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided!! Windows plus doors all hot washed and looking new again. Would highly recommend, very professional and gentleman approach. Also offered to clean my soffits with a light... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used Preen & Clean. First they cleaned facia boards & gutting, today they cleaned all windows & doors. The entire experience with this company has been first rate. The c... See more

Company replied


Company details

  1. Window Cleaning Service
  2. Cleaning Service
  3. Gutter Cleaning Service
  4. House Cleaning Service

About Preen & Clean

Written by the company

Preen & Clean, the UK's premier purified, hot water window cleaning company. With thousands of happy customers, hundreds of 5* reviews and cutting-edge window cleaning equipment, Nobody cleans better. We currently operate in the following areas:

  • Barnsley
  • Blackburn
  • Bolton
  • Burnley
  • Bury
  • Bradford
  • Castleford
  • Dewsbury
  • Doncaster
  • Goole
  • Halifax
  • Harrogate
  • Huddersfield
  • Hull
  • Keighley
  • Leeds
  • Manchester
  • Oldham
  • Pontefract
  • Rochdale
  • Rotherham
  • Salford
  • Selby
  • Sheffield
  • Wakefield
  • Wetherby
  • York

Using our eco-friendly hot water window cleaning technology, we take our time cleaning your doors, glass, frames and sills - leaving you with windows that make your home smile again!

Nobody cleans better

Written by the company

Professional
Our 5* window cleaners provide only the best service to each of our customers, something we take pride in. You’ll easily spot Preen & Clean team in our branded vans, and we always arrive in uniform. We also keep you up to date on your cleaning schedule with reminders the day before we’re due to visit, so you’re never surprised to see us!
Friendly
We’re a family business, and we know how important it is to like and trust the people that take care of your home, so we put our customers at the heart of everything we do. From expertly tailored services, quality customer care, to a range of easy-payment options, our friendly team lives up to our shining reputation.
Reliable
You can rely on us to turn up and leave your windows sparkling, quickly, conveniently, and to our 5*standard. All of our window cleaners are local to the area, so they’re never too far away. And on the rare occasion we’re running late, we’ll always let you know in advance.
Value
Premium window cleaning, without the premium price tag! We offer excellent value for money with cleans starting from just £8 that are guaranteed to leave your windows gleaming. We get in to every nook and cranny, making sure your glass, frames, sills and doors are always left sparkling.

Our services

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Contact info

New customers save 20% for 6 months

Save 20% of the price of your window cleans for the first 6 months

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great Service

January 26, 2026
Unprompted review
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Reply from Preen & Clean

Hi Ann Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Excellent service

Brilliant service thank you !

January 28, 2026
Unprompted review
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Reply from Preen & Clean

Hi Niki, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Just had our first clean very happy

Just had our first clean very happy, nice and clean and tidy just like it should be

January 19, 2026
Unprompted review
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Reply from Preen & Clean

Hi Caroline, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Excellent first clean

Excellent first clean. Communication was exceptional and a great job was done!

January 21, 2026
Unprompted review
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Reply from Preen & Clean

Hi Emily, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Windows were clean thoroughly including…

Windows were clean thoroughly including sills and no streaks were left after the clean. Even the dormer windows at high-level were cleaned good service and result.

January 20, 2026
Unprompted review
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Reply from Preen & Clean

Hi Saqib, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Excellent service

Excellent service , clean windows , friendly window cleaner . Good price.

January 19, 2026
Unprompted review
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Reply from Preen & Clean

Hi Michael, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Great communication and service

Easy to set up booking, great communication throughout, efficient service and my windows are clean!! Happy customer.

January 19, 2026
Unprompted review
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Reply from Preen & Clean

Hi Sophie, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

the best window cleaning

It was the best window cleaning we have ever had at our house. Bedroom Windows that had not been cleaned properly for years were done with speed and efficiency. The guy just turned up and got on with it - a professional and friendly service which I would recommend.

January 19, 2026
Unprompted review
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Reply from Preen & Clean

Hi Mr M, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. The windows were cleaned to a very high standard and left spotless and sparkling. You can really tell care and attention was taken — the difference is amazing. Very professional, tidy, and friendly. I’m extremely happy with the results and would highly recommend.

January 19, 2026
Unprompted review
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Reply from Preen & Clean

Hi T, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Great cleaning and service all round.

We booked online for our windows to be cleaned in early December. We were conscious it was the Christmas period which would cause delay and were not in a rush but did not hear anything for a little while. As a result we messaged Preen and Cleen who were really apologetic and acted quickly, the windows being cleaned the next day. The chap who turn’t up was lovely, and did a great job explaining what he would do, and explained the cause of the slight delay. He left the windows looking great. Really pleased 😀

January 21, 2026
Unprompted review
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Reply from Preen & Clean

Hi Elliot, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Window cleaning service

Prompt and excellent clean of my windows for a fair price. Good notification of when they would be attending. Many and easy ways to pay the invoice. Great result and would recommend to others.

January 16, 2026
Unprompted review
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Reply from Preen & Clean

Hi Julia, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

The difference is amazing!…

This was the first time the windows have been cleaned for around a year as we bought the property, then empty, in August 2025. Since then we have had a lot of work done on the house creating a lot of dust which decended on all the windows. Following your clean the result is stark and has made an incredible difference and we are thrilled to be able to look through sparklingly clean glass!

January 15, 2026
Unprompted review
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Reply from Preen & Clean

Hi Steve, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Excellent first impressions

Excellent first impressions. Really simple to connect and book first clean. Communication clear and helpful. Preen and clean came as promised and did a great job. Windows cleaned, gate shut ! Even came with a promise to redo if windows were streaky - but no revisit needed. Several options to pay - I did it with Apple Pay with a few clicks on my phone. Happy, happy!

January 15, 2026
Unprompted review
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Reply from Preen & Clean

Hi Samantha, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Window clean

Super clean Great communication from Preen and Clean. Highly recommended Many thanks😊

January 13, 2026
Unprompted review
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Reply from Preen & Clean

Hi Margo, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Sparkling windows!!,

Not had my windows cleaned for some time but arranged for Preen & Clean to come and now they are sparkling!!! Would definitely recommend. No fuss and no bother.

January 12, 2026
Unprompted review
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Reply from Preen & Clean

Hi Mrs Diane Cullis, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

The booking process was easy and…

The booking process was easy and straight forward. I did it end of December to book in for January. I got confirmation straight away when booked and then a text message the day before confirming when the service will be provided.
The gentleman came and did a fabulous job and then I got a message a few hours after with an invoice to pay via Apple Pay or through bank transfer. And then a receipt of payment once paid.
Easy , straightforward, great value for money highly recommend the company.
10/10.

January 12, 2026
Unprompted review
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Reply from Preen & Clean

Hi J Barr, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 2 out of 5 stars

Substandard to no cleaning at all - but still billed!

I didn’t think the service could actually get worse - but it did!

The latest visit occurred whilst I was out on a short dog walk, got back 10mins after receiving the invoice text to a house that had NO CLEANING.

No water marks around property, no droplets in any window, dirt and marks still visible.

The previous visit I was at home and although they got out the van and attempted a “clean”, a quick one wipe on all the downstairs windows (not even the back full glass door) with no suds was applied and no scrubbing. The cleaner obviously thought nobody was home, but I was watching.

It took weeks for a response via text and email that time. At least time time a lovely lady in the phone wavered the charge for the second time and cancelled my subscription.

This service used to be great, but of late it’s been appalling. Beware - you run a risk of being charged for minimal or no cleaning.

January 14, 2026
Unprompted review
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Reply from Preen & Clean

Hi Victoria, We’re really sorry to read this and understand how frustrating this experience has been. This is not the level of service we aim to provide, and we appreciate you taking the time to raise your concerns. We would like to provide further clarification following a full internal investigation.

We clean both 37 Olive Grove and 30 Olive Walk. This visit was the technician’s first time working in this area, and an address error occurred. The technician correctly visited 37 Olive Grove (and could only perform a front only clean due to a locked gate) but did not attend Olive Walk. Instead, 30 Olive Grove, which is directly opposite, was mistakenly cleaned in error.

Our tracking system shows the vehicle arrived at 11:15 and left at 11:33, a total of 18 minutes, which aligns with the work completed at 37 Olive Grove. When contacted, the technician immediately confirmed that two properties had been cleaned, highlighting that this was a genuine addressing mistake rather than an intentional failure to attend the street.

We fully acknowledge that 30 Olive Walk was not cleaned, and for that reason the charge was immediately waived. We understand how frustrating this was and apologise for the inconvenience caused.

A senior member of our team has been attempting to make contact to discuss this further, respond to the wider concerns raised, and ensure everything is fully addressed.

We take feedback seriously and have since taken steps to strengthen address verification on new routes to help prevent this from happening again. Kind Regards, Preen & Clean

Rated 5 out of 5 stars

Nice and clean

Company came in the morning and got the job done. Windows look nice and clean, very happy with the service.

January 8, 2026
Unprompted review
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Reply from Preen & Clean

Hi JJ, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

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