Premier Dead Sea Europe Reviews 

161
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Outstanding customer service: truly customer-centric! I can't recommend Gratiae's customer service highly enough. Galuh Mega was exceptionally polite, appreciative, and focused on finding a solut... See more

Rated 5 out of 5 stars

Excellent products and exceptionally responsive service! I have been using Premier Dead Sea products for almost 20 years and have consistently found them to be of very high quality and particularl... See more

Rated 2 out of 5 stars

I sent them an email to let them know my device was broken and it took them over a day to respond. Then I sent them all the information and no one responded back for over 3 days, I finally called them... See more

Rated 5 out of 5 stars

This company has excellent products Perfect for all types of skins Galuh Mega was very attentive, with very good recommandations and understanding of customers need. Excellent experience since more... See more

Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Health and Beauty Shop
  6. Skin Care Clinic

Information provided by various external sources

premierdeadsea-europe.com is the official site to get your Premier products in Europe. Fast shipping and excellent customer service - we are here to help you with any question you might have regarding our products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

161 reviews

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No history of asking for reviews

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4.4

All reviews

(161)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

I never received my purchase

I never received my purchase. It seems that UPS left them on the pavement on the street. Mu guess is that they were stolen by a passerby.

February 11, 2019
Unprompted review
Rated 4 out of 5 stars

5 stars products 1 star shipping

Products are great and the order was shipped to Romania in less than a week during the holidays.

I had to subtract 1 star because even though the package was marked as fragile and double boxed (kudos to premier for this), somehow the dhl guys managed to damage it so i had to repackage it in order to gift it.

December 26, 2018
Unprompted review
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Rated 1 out of 5 stars

Scam scam scam.

Scam scam scam.
Was "taken in" from the street. Got demonstrated a product with amazing abilities - anti-age facial cream - we bought it (we thought) BUT the guy handed out a plain boby butter for a 10th part of the value instead of the displayed product. We found this out by Google the product when we returned to the hotel (the product name has a very small font on the container). We went back to the store (on Tenerife - Playa de las Americas) and just got told that they did not give the money back. Got another product (for a lower value and much less than what we were initially asked for) as "compensation". Is extremely dissatisfied. NEVER trade with them. It is directed cheating from start to finish. Really bad style !!!
It must be really bad products since they only can sell in this way! !!!!!!!!

September 19, 2018
Unprompted review
Premier Dead Sea Europe logo

Reply from Premier Dead Sea Europe

Dear Olsen,

I'm truly sorry for your experience, this is not how the locations are supposed to act.
I have also sent you a private message so I can help resolve this issue.

Looking forward to your reply.

Best Regards,
Eva van der drift
Customer Service
Premier Dead Sea Europe

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Rated 5 out of 5 stars

jana

i like premier dead sea product

July 31, 2018
Unprompted review
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Rated 2 out of 5 stars

Fabulous products,terrible service..

Love all the products but won't purchase from the Netherlands Premier site again.Deoderant was broken and half empty,shampoo has a faulty pump,was supposed to have received double my order on the latest promotion which I didn't receive..
Have tried to contact via email (and am still trying)..Will purchase from elsewhere in future

January 3, 2018
Unprompted review
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Rated 4 out of 5 stars

Customer service

Following a customer service inquiry the customer service team provided excellent service in resolving my issue they responded to my emails. It’s great to see that they follow it up on my inquiry. thanks so much great to do business with you

November 18, 2017
Unprompted review
Premier Dead Sea Europe logo

Reply from Premier Dead Sea Europe

Dear Manuel,

I'm deeply sorry for your experience. Customer satisfaction is very important to us.
I noticed you also contacted us via email - we will reply there and do everything to make sure you are satisfied with the resolution.

Best Regards,

Premier Dead Sea Europe

Rated 4 out of 5 stars

The service is really fast with my …

The service is really fast with my order and I received it the next day. That was super.

I had few questions about one specific product, which I didn't get an answer, just a recommendation for a new product and getting replay too bit too long in my opinion.

October 30, 2017
Unprompted review
Premier Dead Sea Europe logo

Reply from Premier Dead Sea Europe

Dear Laura,

Than you for your feedback.
Upon checking our systems we couldn't find an email from you. Can you please contact us directly from our website: https://www.premierdeadsea-europe.com/contact or call us at +31-8556-00000 and we'll be happy to assist.

Thank you for your time,

Premier Dead Sea Customer Service

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