Premier Sports Reviews 

1,894
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 727 reviews, reviewers overwhelmingly had a great experience with this company and its overall sports streaming service. Customers frequently praise the incredibly supportive staff members for resolving various subscription mistakes and billing issues quickly, politely, and effectively. People truly appreciate the exceptionally fast response times and highly efficient assistance provided when navigating technical streaming problems during live events. Some reviewers were not happy with subscription terms, mentioning misleading contract conditions, automated chat limitations, and initial difficulties reaching support representatives. Consumers also noted unexpected extra charges and frustrating challenges when attempting to cancel their ongoing plans or resolve complicated billing disputes.

What people talk about most

Staff

People report positive experiences with staff, praising support representatives for being extremely helpful,... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were quick to respond,... See more

Subscription

Customers consistently note ambiguous experiences with subscription services, highlighting a mix of highly... See more

Service

Reviewers highlight positive aspects of service, praising the prompt and helpful support teams for resolving... See more

Response time

Clients share positive opinions on response_time, consistently highlighting prompt and efficient service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was my first time contracting to premier sports and I had a problem with pricing. My problem was dealt with by a gentleman called Mike, who sorted out the problem in a fairly short time which has... See more

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 4 out of 5 stars

A discount code I used didn't apply properly which meant I was charged the full amount. When I noticed and contacted them they initially refused to apply the discount but after I went back to them... See more

Rated 5 out of 5 stars

I had lost my debit card and had to cancel it to get a replacement. During that time Premier Sports tried to take my monthly payment which they were unable to do. I had a helpful message letting me k... See more


Company details

  1. Media Company
  2. Television Station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,894)

729 reviews in the last 12 months

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Rated 4 out of 5 stars

Good Service

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding.
It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies were prompt and friendly.
I love using the app for rugby

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love the service and easy to stream

Love the service and easy to stream. Does not show the score which is nice if you want to watch it later on. Customer was incredibly helpful and responsive when assisting me with a billing issue. Will definitely use the service again when 6 nations fires back up.

June 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

I accidentally signed up for a year only wanting the 1 month flexible option. I spoke to Emma over at Premier Sports and she sorted out my mistake. Great customer service

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

They are a rip off

They are a rip off. There is no option to buy single events if that is all you are interested in. You have to buy the whole month which turns in to two because the subscription doesn’t cancel immediately.

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

I live in Canada and watch Super Rugby…

I live in Canada and watch Super Rugby Pacific 2026 via Premier Sport. Over the years of doing so I have had to rely on a series of live streaming on line services. Premier Sports is by far the best of these that I have used. The quality of product, the availabilty of all games and the speed at which it makes VOD available are all excellent.

An additional feature is the way it has structured inquiries, including response time and attention to detail, is phenominal. Raymond Skett

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Premier Sports…

I thoroughly enjoyed the Premier Sports app. But I was even more impressed with their customer service (from “Schofield”) when I complained about them continuing to charge me when I had already cancelled the service. Perhaps understanding my great age (76) they surmised I had actually forgotten to press send on my request. They promptly formalized my cancellation for me and did not charge me that extra fee. Thank you so much!!

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Very good helpline

Curtis replied very quickly and helped positively with my misunderstanding of the T&Cs. I will subscribe again next year if European Rugby is on Premier TV. Very positive experience throughout my subscription.

June 5, 2026
Unprompted review
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